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Kenneth Cole 524665 Leather Laptop 3-Dial Combination Lock

Help! My Kenneth Cole leather laptop case won't unlock. I've never changed the 0 0 0 setting, but suddenly the combination lock won't release! The left button thingy has the appropriate "play" in it (as if it would open), but the right button thingy is not moving at all :-(

Any suggestions aside from taking garden hedge shears to it to rescue my laptop?

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  • Anonymous Dec 01, 2008

    I have same problem. Can you please notify me if you have a solution.

  • briandpeders Dec 01, 2008

    We also just received the Kenneth Cole 524665 case and cannot open it after four days of use. The code was never changed from 000.

  • jcdjl Dec 02, 2008

    I have the same problem help!

  • Anonymous Feb 23, 2009

    That worked! You have to push the button (hard) and pull the flap at the same time.
    Now, how do you create a new code to change from 000 to something else?

  • Anonymous Mar 13, 2014

    I've followed the instructions for setting the lock combination but when it comes to pushing the release button at the end it just won't release. Is it faulty? Or am I doing something wrong?

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Just got off the phone with KC ... Lay the bag on its right side and The button on the left is now on the top (the button on the right serves no function) . and I quote "Hit it with a stapler or something" and that will reset the lock and free the latch. hope that helps

Posted on Jan 19, 2009

  • Lawrence Lee Sep 07, 2011

    One very important detail was left out. Set the combination to 000 BEFORE hitting the left button. Placing the bag on it's right edge (as seen while looking at the bag with the lock toward you) allows you to strike downward on the left button, which will now be above the dials and right hand button.

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Incredibly... hitting it worked AND reset the lock just as jaroberts24 said. The combo is now whatever it was set to when I hit it.

Posted on Nov 11, 2009

  • roundone Jan 24, 2011

    It opened the lock but any combination work now. The lock is broke now.

  • Lawrence Lee Sep 07, 2011

    To change the combination, enter the current 3-digit combination and hold the left button toward the dials (toward the right side of the bag). While holding the left button to the right, enter the desired new combination. Release the left button when the new combination is set, AND NOT BEFORE! Thanks to Tricia Alfirevic at Heritage Travelware for sending me these instructions.

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