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Washing machine outer door

Dyson contrarotator CR01, display reads close outer door then press start, even when it is shut ? Is there a way of overriding this fault.

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  • jedilance Dec 02, 2008

    The outer door of my machine DC01 is closed but the display reads it is not.

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The solution was on your website, someone had already had same fault and posted the solution.
Thanks
Tracey

Posted on Nov 23, 2008

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When i am vacumming i can nly do 1 room at a time because th dyson d40 shuts off, comes back after about 15 mins, then shuts off after every room.


Hi Fran, it's Jack at Dyson.

Like most Dyson vacuums, DC40 will shut off for protection if it starts to overheat. This will often be due to a blockage - the filters may also need a wash. The machine should reset itself automatically after it's had time to cool down - however, please follow the steps below to prevent this from reoccurring.

To check for blockages, please follow each of the checkpoints shown in our online Support guides: http://www.dyson.co.uk/support/dc40/dc40-animal-tft/maintaining-your-dyson-machine/removing-blockages-from-the-main-body

http://www.dyson.co.uk/support/dc40/dc40-animal-tft/maintaining-your-dyson-machine/removing-blockages-from-the-wand-and-hose

In normal use, both filters should be washed at least once a month using cold water without detergent. Allow at least 24 hours for both filters to dry completely before replacing them in the machine:


I'm confident removing any blockages and washing both filters will resolve the issue. However, Dyson experts are on hand to help, and you're welcome to get in touch directly if you'd like any further assistance. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 07, 2015 | Dyson Vacuums

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Do all dyson vacuums have fuses


Hi Becky, it's Jack at Dyson.

All Dyson corded vacuums bought within the UK will include a standard replaceable 13 amp fuse within the plug. Dyson vacuums purchased in other markets may not include a fuse within the plug. However, most Dyson vacuums are protected by a thermostat engineered to shut the machine off for protection if it starts to overheat.

If your machine shut off while you were using it, it may have overheated due to a blockage, and the filter(s) may also be overdue for a wash. The vacuum should reset automatically after it's had at least 1-2 hours to cool down. Washing the filter(s) according to the User guide and removing any blockages should prevent this issue from reoccurring.

We're happy to talk you through some quick troubleshooting checks to help determine the cause of the issue, and to ensure your Dyson vacuum is working as well as it should be. You'd just need to give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jan 07, 2015 | Dyson Vacuums

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Machine shut off when suction release button was accidentally pushed. Now it won't come back on! What should I do?


Hi there, it's Jack at Dyson.

The issue you've described sounds very unusual. DC23 has a suction relief trigger underneath the hand grip of the wand handle, but this isn't connected to the vacuum's electrical components and shouldn't cause the vacuum to cut out in use.

However like most Dyson vacuums, DC23 is engineered to shut off for protection if it starts to overheat. This may occur if the machine is used when blocked, or if the filter is overdue for a wash. It should reset automatically after it's had around 2 hours to cool down, but to prevent it from happening again please follow the steps shown in our online support guide: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/check-telescopic-wand-step-1-turbine-head

In normal use, we recommend washing the lifetime pre-filter at least once every 3 months using cold water without detergent. Allow at least 24 hours for the filter to dry completely before replacing it.

I'm confident following these steps will resolve the issue, but if you'd like further help or advice after giving this a try, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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The closing mechanism on my dyson dc59 comes open when I touch it. It only has one red closure tab is it suppose to have two


Hi there, it's Jack at Dyson.

DC59's bin base is engineered to open when you press down on the red release catch, as shown in our Getting started guide:


The bin base should shut securely after you've emptied the bin. If you're concerned it's not staying closed, we'd appreciate the opportunity to help you check everything is correct with your machine. If a replacement part is needed, we can also confirm if this is covered under our 2-year cordless guarantee.

When you have your machine easily to hand, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can help.

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Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC14 is engineered to shut off if it starts to overheat. This could be due to a blockage, and the filter may also need a wash.

In normal use we recommend washing DC14's pre-filter at least once every 3-6 months using cold water without detergent. Allow at least 12 hours for the filter to dry completely before replacing it.


To check for any blockages, follow each of the steps shown in our online support guide: http://www.dyson.co.uk/support/dc14/dc14-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

If you'd like some further help from our experts after giving these steps a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide assistance.

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Does dyson dc25 animal vacuum have a fuse or breaker?


Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC25 Animal has a thermal cutout which will shut down the machine for protection if it starts to overheat. It should reset automatically once the machine has had at least three hours to cool down.

Overheating could be caused if the vacuum is used when blocked, or if the filters are overdue for a wash. To check for any blockages, please follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, both filters should be washed at least once every 3 months using cold water without detergent. Allow at least 24 hours for both filters to dry completely before replacing them.

I hope this answers your query, but if you'd like any further help or advice from our experts, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 27, 2014 | Dyson Vacuums

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My dyson has just stopped. I have changed the fuse and still can not get it to work.


Hi Emma, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your machine. Like most Dyson vacuums, DC25 is engineered to shut itself down for protection if it starts to overheat, and it sounds like this may have happened to your machine. This will usually be due to a blockage, or because the filters are overdue for a wash. The machine should automatically reset after it's cooled down, which could take 2-3 hours.

In normal use, we recommend washing both filters at least once every three months, as shown in the video attached. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely somewhere warm before replacing them.

It's also worth checking your machine for any blockages by following the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

If you would like some further advice after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US) or 1-877-397-6622 (CA).

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Hi Fran, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your DC25. Like most Dyson vacuums, this machine is engineered to shut off for protection if it starts to overheat.

This will usually be due to a blockage, or because the filters need a wash. As your machine is continuing to shut off, it does sound like there's still something inside the machine that you may have missed. For help locating any issues, please follow the steps shown in our online Support guide:
http://content.dyson.com/support/help.asp?article=1148&product=DC25-ALLFLOORS

DC25 has two filters, and it's important to wash these at least once every 3 months as shown in the video attached. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

I'm confident this will resolve the issue, but if you would like some further advice from our experts after you've given this a try, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

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Dyson washing machine error water level too high


Hi there,

I'm sorry to hear you're having difficulties with your Contrarotator. I'd encourage you to get in touch with us directly so we can provide further assistance. You can call us free on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Service
http://www.dyson.com/

Jan 15, 2012 | Vacuums

1 Answer

I was vacuuming the stairs, using the hose attachment, when the vacuum just stopped, and would not start again... is there a fuse box in the vacuum? it was hot, but there was no sparks or any other signs...


Hi there,

Sorry to hear you're having difficulties with your Dyson cleaner. Most Dyson vacuums are equipped with a safety device which shuts the machine off if it starts to overheat - usually this will be because the cleaner is blocked, or because the filters need a wash.

The advice we'd recommend to resolve these issues would depend on which model of Dyson you own, which you haven't specified in your question. However, if you visit www.dyson.com and click on 'Support', you should be able to locate your machine, and find the relevant step-by-step guides to help you get it running again.

However, if you need further assistance, it's probably get in touch with us directly. One of our experts will be happy to run though some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Aug 10, 2011 | Dyson Vacuums

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