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There is a lever that has a hook on the end that holds the door in the bottom of the dirt cup closed. If the little plastic hook gets broken the trap door will not stay closed by itself. The easiest way to fix this is to purchase a new dust bin. I have a bunch of them in my vacuum graveyard. You may call my store at 260 244-4696.
It's normal for your Dyson vacuum to generate harmless static in use, especially when the machine is new. This is due to fast-moving dust and debris passing through the vacuum's ducts. It can also be affected by humidity, and by the synthetic content of the carpeting you're using the vacuum on. The static charge can cause airborne dust particles to cling to the vacuum's outer casing. Our machines include airtight seals, which mean it's extremely unlikely these particles would have come from inside the machine.
Briefly wiping the machine with a damp or anti-static cloth after use should help to dissipate any static charge.
DC65 uses Dyson cyclone technology to capture even microscopic dust and allergens inside the clear bin, keeping dust away from the two washable filters. The fact that the filters are still clean after several months' use simply shows the cyclone technology is doing its job effectively, and does not suggest a fault with your machine.
To reassure you, we'd appreciate the chance to take some further details, and to discuss your concerns. Please give the Dyson Customer Helpline a call on 1-866-693-9766 (US) or 1800 239 766 (AU) to talk with our experts directly.
DC59's bin base is engineered to open when you press down on the red release catch, as shown in our Getting started guide:
The bin base should shut securely after you've emptied the bin. If you're concerned it's not staying closed, we'd appreciate the opportunity to help you check everything is correct with your machine. If a replacement part is needed, we can also confirm if this is covered under our 2-year cordless guarantee.
When you have your machine easily to hand, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can help.
I'm sorry to hear you're having difficulty with your DC16 handheld. If you've found a replacement battery has not resolved the issue with your machine, there may be a fault with the main body assembly.
We'd be happy to take you through some quick diagnostic checks to help confirm what may be causing the fault. You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
I'm sorry to hear you're having difficulty with your DC35. If the brush continually rotates when attached to the machine, this sounds like there may be a fault with the main body assembly.
I'm not sure if you've purchased your machine directly from us, but I would encourage you to contact us so we can confirm what may be needed to resolve this situation. You can reach the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).
I'm sorry to hear you're having difficulties with your Contrarotator. I'd encourage you to get in touch with us directly so we can provide further assistance. You can call us free on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.
1st the model number appears to be incomplete. Not an issue at this point but will be if you need parts.
You most likely have an interlock problem with one of the 2 door switches or the door interlock mechanism is broken.
There are 3 safety interlock micro switches activated by the door. One for the light, one for the Magnetron and one for the control panel power. If the problem persists with the Magnetron disconnected. The Magnetron safety interlock micro switch is supposed to blow the fuse if the unit is energized with the door open. Check continuity of your door interlocks. Pat particular attention to the NC (normally closed), C (Common) and NO (Normally Open) contacts.
NC should read to C and when the switch is activated read open at which time the NO contact will read to C.