Question about SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 MP3 Player still does not show up when connected to my computer

Thank you Jewel for your suggestion. The MP3 player still does not show up as an extra drive on my computer, and also the MTP device icon is not showing either. I have tried changing the USB mode to MSC but it does not make any difference. Would it be because I don't have a high speed USB hub on my computer? The suggestion re stopping a song playing has worked so thank you for that.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 8,596 Answers
Re: Sansa e250 MP3 Player still does not show up when...

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Sansa will not detect

If you are using a USB connector [that connects extra ports to your computer] it sometimes doesnt work... so if possible hook the USB sansa cable to the main ports in the back of the server. It might also work to hook it in, and then go to 'My Computer' and see if it shows up there. Good Luck =]

Jun 05, 2009 | SanDisk Sansa e250 MP3 Player

2 Answers

Cannot delete the songs on mp3

I do mine through Windows Media Player
1)Plug in Sansa
2)Open up Windows Media Player and wait for the Sansa e250 icon to show up under the library. First time, might say 'What device is this' or 'Autoplay'-for autoplay,you click 'sync media files to Sansa e250 using WIndows Media Player'
3)When library shows, click 'Sync' if it is not already there.
4)Just simply click and drag the songs you want from the computer library to the list pane on the side.
5)Once your done, click 'Sart sync'

1)Plug in
2)Wait for the icon under Library in WIndows Media Player
3)Go to Songs under Sansa e250
4)Right click desired songs and choose Delete. You only want to delete from Sansa e250-nothing else


Dec 23, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Adding music to my sansa e250

you must use windows media player 10 or 11 to sync songs into the sansa. Make sure you sync it this way or else your songs will not go in properly.

Jan 21, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 won't show up in devices!

I had the same issue. Brand new Sansa e250 player. My XP SP2 computer would not recognize it. I updated my Windows Media player to version 10. Bingo, all is working now. I previously had version 9. Good luck!

Dec 24, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

I have a problem with my sansa e250

Volume + while connecting to computer will send Windows into recovery mode

Dec 23, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Player doesn't display some files

where did you get the songs from? make sure the files are in mp3 file format not in another format and make sure they are playing properly before transferring them to the player. The player can support MP3 and WMA files. IF you are sure they are mp3 format the player using USB mode and then retransfer them to the player.

Oct 07, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

I have some china made mp3

Make sure that you have installed the software the the mp3 player came with and that you have powered on the mp3 player once it is connected. If you want the Sansa e250 to show up in "My Computer" under removable devices, go to the main menu of the player software and go to Settings/USB Modes/ and change the mode to MSC (Mass Storage Class). Hope that helps.

Aug 17, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250

You mp3 player might need to be formated. Open up my computer, right click your mp3 player and click "format"

Aug 02, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa not connecting to computer

try going to recovery mode and upgarade the firmware of the player. Recovery mode = enable hold switch press the record button and press the menu button until it shows welcome to recovery mode on the player.

Jul 26, 2007 | SanDisk Sansa e250 MP3 Player

Not finding what you are looking for?
SanDisk Sansa e250 MP3 Player Logo

48 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts


Level 3 Expert

94198 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides