Question about Fisher and Paykel Fisher Paykel Intuitive Eco Washer IWL15

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Fisher & Paykel intuitive code 37

Mashine works ok until reaches rinse cycle when pump wont work . Have removed pump for cleaning and found nothing.Pump tested ok on the bench but when fitted to the machine will not work. Pump does "hum" and when you get under machine to investigate can see pump trying to move.When you turn the pump by hand with the machine on can feel some resistance ( magnetic ) but with machine off and unplugged resistance is gone. Even with machine off but still plugged in can still hear pump "hum" and feel resistance. Could a capacitor be gone? HELP!!!!! I have the exact problem, will not pump out water at its last cycle, then beeps with code 37. please help, someone had suggested pump drive circuit board, but how do I get to this? Thanks

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  • kst66586 Dec 15, 2008

    pump won't work. When i put it on spin to empty it keeps filling. I have bailed it out but not sure what to do next.

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My machine is actually an IW811. But what happened was I checked motor see if it was spinning & confirm it was. But realised instead of pumping water out, it was going back into bowl, went straight to diverter valve, found control solenoid was burnt, was very hot to touch, even though hasn't been operating, only with main power point on. Suspect motor control board faulty as well. Replaced both parts & was fine after that. New contrl board has been upgraded & came with listings of all codes, explaining every code in detail. Specs to test switch, motor & solenoid resistances. But thanks to you guys for pointing me in the right direction, with what code 37 means in the begining.

Posted on Nov 25, 2008

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SOURCE: Fisher & Paykel intuitive code 37

As a serviceman for 18 years I have seen this numerous times.
The fault sounds like the motor control module.. Assuming your test on the pump windings was ok..?

Posted on Nov 21, 2008

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