Question about SanDisk Sansa m240 MP3 Player

4 Answers

Freezing My MP3 player (Sandisk Sansa m240) has gotten stuck on a message that says "Please wait Rebuilding the library" its been like this for some hours so i know its frozen. someone help please ASAP!

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  • Hamid54 Feb 10, 2008

    My MP3 player (Sandisk Sansa m240) has gotten stuck on a message that says "SANSA" FIRST MENU AND NONE OF THE BUTTON WORKS AFTER THAT ECEPPT POWER OFF. someone help please ASAP!

  • timenough37 Jul 02, 2008

    freezes up and says rebuilding library

  • mconroy63 Jul 08, 2008

    i added songs from a laptop that has windows vista. the first time i put music on my mp3 player, it was done on windows xp. it's been frozen ever since i tried downloading music from vista. My mp3 player says "please wait, rebuilding library. tried removing the battery, putting a new battery in, connecting it to windows xp and holding the start button down for about 2 minutes, etc but still can't get it to work.

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4 Answers

Same here. Our is stuck on "voice record" mode.

Does anyone have the number for Sansa Customer Service?


Off to google ...

Posted on Jan 08, 2008

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Had same problem, contacted Sandisk and did all the stuff in the last guy's post. Wroked for about a day and then the same thing. I didn't even have 1/2 the memory full. Contacted Sandisk Tech Support again and gave them model#/serial# info for my unit and they are sending me a new one. (I didn't even buy it directly from them). Maybe there were a bunch of duds - even Consmer Reports gave these things a decent rating! I'd contact Sandisk if I were you.

Posted on Jan 03, 2007

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I have the same problem with mine, contacted Tech Support at Sandisk and they sent me the same response that this last guy posted. I did it all and it worked for a day and then the same problem and I barely had 1/2 the memory used up. Contacted Sandisk again and they are sending me a new one - I did not buy mine from Sandisk. Maybe there was a batch of duds or something. Anyway, I would contact them - maybe they'll replace it for you.

Posted on Jan 03, 2007

Thank you for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product through your recent inquiry into our product line. We do apologize for any kind inconvenience this issue is causing you. For verification, does your computer have Windows XP as its operating system? This issue may be due to some sort of corruption on the Sansa m240 itself. We should try formatting the Sansa m240 as a possible solution. Caution: Formatting will erase all information on the Sansa mp3 player. Please be sure to have a back up of all the information before proceeding. If your Sansa m240 is currently frozen, please remove the battery (to unfreeze it), then put it back in, and connect it to your Windows XP computer. Since you cannot access your Sansa m240 to convert to MSC mode, please have the ?HOLD? button ?ON? so that you can have your Sansa m240 in MSC mode before plugging to your computer. To format the Sansa m240 on your PC, let us connect the Sansa m240 to your computer on an USB port preferably located near the power hub or to an external self powered USB hub, go to ?My Computer?, single right click on the ?Removable Disk? associated with your Sansa m240, and select ?Format?. Let us please make sure that, under FILE SYSTEM, we change FAT to FAT32, and then single left click ?Start?. This will erase all data off the Sansa m240 and correct errors on it, which should make the Sansa m240 usable again. We also recommend formatting the Sansa m240 another way. Please be advised again that formatting will erase all data. Please right click on my computer and select ?Manage?. When ?Computer Management? comes up, please click on ?Disk Management? on the left hand side. After clicking on ?Disk Management? you should now have a list of drives in the right side panel. On the right, look for the Sansa m240, it may show up as Disk 1, 2, 3? Removable Disk. Right click on the larger "Volume" rectangular icon to the right of the Removable disk and select ?Format? choosing FAT32. If you do not have the format option, please select "New Partition" and just keep clicking next through the Wizard that appears. After formatting the Sansa m240, please do try your Sansa m240. If applicable, please go the link below to download the firmware update for your Sansa m240. The link is: http://www.sandisk.com/Retail/Default.aspx?CatID=1326 or http://www.sandisk.com/Retail/Default.aspx?CatID=1376 If formatting and firmware update in your computer is not possible, please do try the process again on another Windows XP computer. NOTE: Please be aware that formatting is a normal and necessary method of drive maintenance and repair, and simply NOT formatting periodically can cause a drive to slip into failure due to the backup, and clutter of residual data.

Posted on Jan 01, 2007

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1 Answer

I have downloaded audiobooks from library, message to synchronize


Maybe you do need to synchronize. Some websites, require you to synchronize the files before you can play them. It is just their way of locking you down to their rules :D.

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To format the player directly, follow these steps:
1. Press the Home button to return to the Main Menu.
2. Select Settings from the Main Menu.
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4. Scroll down to Format and select it.
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i advice you to reformat your Sansa m230

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Jul 05, 2008 | SanDisk Sansa m240 MP3 Player

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t


I would recommend that you update the firmware on your device..that usually solve the problem you are having...to update the firmware follow the link below..
http://www.sandisk.com/DriverDownload/download.asp
I hope that helps
Please rate accordingly
Thank You
Computerrep

Mar 24, 2008 | SanDisk Sansa m240 MP3 Player

1 Answer

Synching songs to Sansa m240


YOU MIGHT NOT HAVE SYNCED RIGHT....YOU MIGHT NEED TO DRAG AND DROP YOUR FILES OR CONSIDER GETTING A SANDISK E200 OR A CX00 VERSION MP3 THEY ARE MUCH EASIER TO WORK WITH

Feb 20, 2008 | SanDisk Sansa m240 MP3 Player

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Synchronize my m240


The "please synchronize" error refers to the license for the library audio book you have on your device.

You will need to contact the content providers to troubleshoot the license issue.





Best of Luck.

Oct 15, 2007 | SanDisk Sansa m240 MP3 Player

1 Answer

Problem with my MP3 player...


I am having the same issue. I loaded my M240 with music, then umpluged it from the USB cable. It didn't do the "building library" thing like it always does, and now when i turn it on it just loops from the "Sandisk" startup screen to the "Sansa initiallizing" screen. The same as you, when i connect it to the pc it isn't even recongnized and the player loops the "initiallizing" screen again. I put a request in to Sandisk last night, so i might have a solution for us later today.

Jun 15, 2007 | SanDisk Sansa m240 MP3 Player

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Please Wait, Rebuilding the Library


GOOD LUCK!! i am soooo frustrated with these little **** players. my old Discman is looking pretty good at this stage. at least it was straight forward!!.

Feb 27, 2007 | SanDisk Sansa m250 MP3 Player

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Problem with Sansa m240 1GB


Try formating it from your desktop

Aug 03, 2006 | SanDisk Sansa m240 MP3 Player

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