Question about SanDisk Sansa m240 MP3 Player

24 Answers

My sansa M240 WonT turn on all the way

My Sansa M240 was working fine and outta no where it turned off i tried to turn it back on and it would just freeze on the Sansa logo i tried taking out the battery and i tried reseting it and nothing works i dont know whats wrong...

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  • Anonymous Dec 20, 2007

    When I try to turn on my sansa m240 it lights up, goes to the startup screen and does nothing more. I'm sooo frusturated!

  • kneel2 Dec 23, 2007

    exact same problem - and this is on a REPLACEMENT unit

    oh well, i guess i'll open another issue w/ SanDisk...sigh

  • jay09 Dec 25, 2007

    hi i have a sansa e200 and it was working fine and then it froze. the screen is white and i cant do anything with it. i need help.

  • lmt1 Feb 10, 2008

    my sansa m240 mp3 player turns on but cant play music ,go to menu , wont conect to usb also

  • ah8519 May 10, 2008

    What is the phone number for the company that you called?

  • bullpitt1130 Jun 08, 2008

    tried looking for drivers restore files but can't find anything

  • outabout Jun 11, 2008

    Was working fine. Turned it off. Went to turn it back on. BLANK screen. Nothing. Tried hooking it up with the USB cable and no screen. Left it and the Sansa MP2 got hot to the touch. Circle lights up blue but nothing on screen. Can't find manual and have no clue which model this is. Thanks.

  • stacyrules14 Jun 21, 2008

    it was working fine . but them when i tried turning it back on it wouldnt turn on. i took out the battery but it still wouldnt work.

  • Boomie24 Jun 22, 2008

    My mp3 player does the same thing, it turns to the Sansa logo and won't do anything else.

  • Anonymous Aug 30, 2008

    my moms mp3 player that is the sansa is not turning on when it was working fine befor she turned it off.

    how do i get this to work???




  • Anita Quinones Sep 18, 2008

    My sansa would turn on to the sansdisk screen then turn off please help Its not the battery they are new.

  • smgdhm Sep 22, 2008

    I have the same exacti problem as all of you, but I cannot find a customer service number to call SanDisk. Can anyone provide this number? Thanks much.

  • Rebel250 Sep 30, 2008

    My Sansa does EXACTLY the same thing! It goes to the intital Sansa logo/screen, and then no further. And it won't turn off! I have to take the battery back out to get it to turn off.

    Up until now, it's worked perfectly ....

    I miss my bedtime music!



    Rebel250

  • sundown18 Apr 09, 2009

    my sansadisk m240 is frezed system not recognizing and when i switch on the sansa its shows its logo and gets freezed it will not repond how i can i get rid of this prob

  • applefruit13 May 11, 2010

    my m240 is froze and i can't fix it this is my 2nd one, i had another one and it did the same thing i am never getting this mp3 player again!

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24 Answers

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Jan 21, 07 I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240's there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that's frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately.

Posted on May 16, 2007

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My Sansa M240 was working fine and outta no where it turned off i tried to turn it back on and it would just freeze on the Sansa logo i tried taking out the battery and i tried reseting it and nothing works i dont know whats wrong...

Posted on Sep 15, 2008

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My sansa m240 was working fine yesterday and I turn it off normally but when I tried to turn it on today it didn't

but when i connect it to the computer it do recognize it, the only problem is the power button

Posted on Nov 16, 2008

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The m240 that i use has frozen on the sansa start up screen and will not boot, it can be turned off but when trying to restart it just goes to the sansa logo .

Posted on Oct 07, 2008

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My solution is my mp3 player freze up and i tried to take out battery out and do it again but it do not work

Posted on Sep 29, 2008

I had this problem. Sandisk wanted to rma but I couldn't find my receipt. I took out the battery and plugged it in the usb. After about 20 minutes it connected. I tried many things but what finally worked was going to My Computer, right clicking on the Sansa M240 and reformatting.

Everything works. I put on new files and am good again.

Posted on May 16, 2008

Just go to sandisk.com and get a RMA. They paid for my shipping with UPS and sent me a brand new one. The new one has worked fine I believe it was a problem from units distributed in Dec of 2006.

Posted on Jul 14, 2007

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Solution #3 worked for me, but I didn't have to format the MP3 disk. I started it in HOLD mode with my USB cord plugged into an XP computer. (I made a backup of the songs to a folder on my computer, but not sure if I needed to.) When I unplugged the USB port it said 'please wait, rebuilding the library'. Once it was done I took it out of HOLD mode and it worked like it should.

Posted on Jul 03, 2007

I purchased 2 and sent them over seas as gifts at christmas and they froze. I picked them up when i went over seas several months later and returned them to sansa. They replaced them -- so far no issues.

Posted on Jun 28, 2007

SOLUTION NUMBER 3 WORKED FOR ME! THANKS YOU VERY MUCH!

Posted on Jun 22, 2007

Freakin hell ......im all the way in India.....dont even know if i can have it returned ......stupid SanDisk people......stupid Mp3 player...DARN IT ..... DAMN YOU SANDISK for making my life so miserable ....

Posted on Jun 13, 2007

This is my SECOND one... and its doing the SAME thing!! i'm really mad! i got the first one for christmas 2006 and it worked fine for a week then it froze and i brought it back to wal-mart and they exchanged it. NOW, i dont have a reciept or all the accessories it came with... they better let me return it. i saw online that they are now about $49 or so and my parents paid $90 for it. well off to the store... i feel your pain

Posted on May 22, 2007

My response from SanDisk... it didn't fix my problem, but may help you all. --- Thank you for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product through your recent inquiry into our product line. We do apologize for any kind inconvenience this issue is causing you. For verification, does your computer have Windows XP as its operating system? This issue may be due to some sort of corruption on the Sansa m240 itself. We should try formatting the Sansa m240 as a possible solution. Caution: Formatting will erase all information on the Sansa mp3 player. Please be sure to have a back up of all the information before proceeding. If your Sansa m240 is currently frozen, please remove the battery (to unfreeze it), then put it back in, and connect it to your Windows XP computer. Since you cannot access your Sansa m240 to convert to MSC mode, please have the ?HOLD? button ?ON? so that you can have your Sansa m240 in MSC mode before plugging to your computer. To format the Sansa m240 on your PC, let us connect the Sansa m240 to your computer on an USB port preferably located near the power hub or to an external self powered USB hub, go to ?My Computer?, single right click on the ?Removable Disk? associated with your Sansa m240, and select ?Format?. Let us please make sure that, under FILE SYSTEM, we change FAT to FAT32, and then single left click ?Start?. This will erase all data off the Sansa m240 and correct errors on it, which should make the Sansa m240 usable again. We also recommend formatting the Sansa m240 another way. Please be advised again that formatting will erase all data. Please right click on my computer and select ?Manage?. When ?Computer Management? comes up, please click on ?Disk Management? on the left hand side. After clicking on ?Disk Management? you should now have a list of drives in the right side panel. On the right, look for the Sansa m240, it may show up as Disk 1, 2, 3? Removable Disk. Right click on the larger "Volume" rectangular icon to the right of the Removable disk and select ?Format? choosing FAT32. If you do not have the format option, please select "New Partition" and just keep clicking next through the Wizard that appears. After formatting the Sansa m240, please do try your Sansa m240. If applicable, please go the link below to download the firmware update for your Sansa m240. The link is: http://www.sandisk.com/Retail/Default.aspx?CatID=1326 or http://www.sandisk.com/Retail/Default.aspx?CatID=1376 If formatting and firmware update in your computer is not possible, please do try the process again on another Windows XP computer. NOTE: Please be aware that formatting is a normal and necessary method of drive maintenance and repair, and simply NOT formatting periodically can cause a drive to slip into failure due to the backup, and clutter of residual data.

Posted on Jan 01, 2007

From everything I've found, you (and I) have two choices- return it and get a different model/manufacturer or pull out the glue gun and make a tie tack out of it. I got my money back and am now researching which player to get. Donzo

Posted on Jan 01, 2007

It's a nasty software bug - I highly suggestion going to Sansa's website and registering a support case. It takes about ten minutes. Although I haven't rec'd a reply yet - if I don't by Monday noon - it goes back to BestBuy for a refund. I had a feeling a bargin MP3 players was going to bite me later. I spent 3 hours in line at best buy for this too... that makes it a double wammy. :(

Posted on Jan 01, 2007

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Well, we have the same situation with my daughter's new player. Guess the company needs to do a little work! Looks like there is no fix for the problem.

Posted on Dec 31, 2006

My 10 yr old step son's m240 worked for a day then developed the same problem stated above. I've taken the batteries out, pushed every combination of buttons possible, etc. It goes back with plans for a replacement Xmas present.

Posted on Dec 30, 2006

Same here after 4 days of use. Had about 700MB of MP3s installed. Powers on from power button or when attached to computer but freezes on SANSA screen. Computer doesn't see the player.

Posted on Dec 29, 2006

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Same here i got mine on my -day and now its doing the same thing as u thats why im taking it back and getting a new one from circuit city

Posted on Dec 29, 2006

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Same problem after two days. Tried taking battery out and holding down power button for several minutes. No luck. She's going back to Wal-Mart tomorrow. Daughter has had one for a couple of months with no problem, though.

Posted on Dec 28, 2006

It freezes when it says sansa

Posted on Dec 28, 2006

Same here. Worked fine at first, then locked up on the Sansa Logo upon turning on. Hope I have the receipt. Should have gotten an IPOD! I guess you DO get what you pay for!!

Posted on Dec 28, 2006

Same thing happened to us within the first 3-4 hours of using it, it locked up. We took it back and got another model after seeing the trouble people like you .. and I had.

Posted on Dec 27, 2006

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My has the same freaking problem and it making me so freaking mad! I turned it off and about an hour later i tried to turn it on and i keeps freezing on the sansa logo! gah i am so mad

Posted on Jan 01, 2007

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Posted on Jan 02, 2017

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SOURCE: My sansa M240 WonT turn on all the way

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 23, 2008

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1 Answer

My sansa m240 player wont show up and windows wont recognize it,


Turn your M240 on and Go to settings. Scroll down to USB push >>' one time and set to MSC then try again to see if your computer finds it!

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Screen frozen when powered on


turn it off, take out the battery, then replace it, turn it back on. see if this helps.

Mar 15, 2008 | SanDisk Sansa m240 MP3 Player

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My sansa M240 WonT turn on all the way


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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1 Answer

Nothing except for "sansa" on the sreen.


there is some problem in sansa's firmware so load firmware from the CD which provided with sansa m240 it will work ...

Jan 15, 2008 | SanDisk Sansa m240 MP3 Player

1 Answer

My Sansa m240 does not play music, it freezes.


Try going into your USB Settings on your device and ensure the unit is set to msc

Jan 09, 2008 | SanDisk Sansa m240 MP3 Player

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Sandisk sansa mp3


k, so now the SanDisk sansa m240 1GB mp3 player, when you turn it on, it freezes. I have tried to change the battery and everything and it still wont work. What is happening here? others that have had the same problem. I researched this online and found out that there was a rather large bad batch of these mp3 players shipped in December. they suggest calling sandisk tech support at 1-866-726-3475 for a replacement and getting a RMA number or going back to where you bought it and exchanging it.

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4 Answers

It's frozen


i had the same problem and they told me it was a firmware problem on models received around xmas.

Apr 04, 2007 | SanDisk Sansa m240 MP3 Player

2 Answers

It wont work


Go to sandisk.com and download the updater. It should do a rescue and fix the firmware. Download the file, install it -- without having the player on the system. MAKE SURE you put the player in MSC, if you can.

Feb 14, 2007 | SanDisk Sansa m240 MP3 Player

1 Answer

MY SANSA MP3 PLAYER IS BEING STUPID


I'm sorry to say this but you will probably end up having to return it as tons of people including me have had to do. I got one for Christmas and it worked for a day, just a day, imagine my horror when it didn't work anymore it did the same exact dumb freezing thing. Sansa has offered a solution but it's just crap. Return it to save yourself some time and frustration, think about buying another mp3 that has better feedback from buyers, like say the creative zen 1gb for 89.99 its a good alternative that I'm going to buy as a replacement for my sansa it's more money but its worth it you get what you paid for. If not the creative zen than choose carefully the mp3 your going to buy go to websites that show customer feed back. I'm sure if I'd have not wanted a sansa if I had know so many people's kept freezing. Don't be sad, happy mp3 shopping!

Jan 04, 2007 | SanDisk Sansa m240 MP3 Player

4 Answers

New SanDisk Sansa m240 MP3 Player


Hey regan have u fixed it yet?? Mine is doing the same thing and it wont turn on at all well write back!! ~sam~

Dec 24, 2006 | SanDisk Sansa m240 MP3 Player

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