My sansa M240 WonT turn on all the way

My Sansa M240 was working fine and outta no where it turned off i tried to turn it back on and it would just freeze on the Sansa logo i tried taking out the battery and i tried reseting it and nothing works i dont know whats wrong...

Jan 21, 07
I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240's there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that's frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately.

my has the same freaking problem and it making me so freaking mad! I turned it off and about an hour later i tried to turn it on and i keeps freezing on the sansa logo! gah i am so mad

Same thing happened to us within the first 3-4 hours of using it, it locked up. We took it back and got another model after seeing the trouble people like you .. and I had.

My response from SanDisk... it didn't fix my problem, but may help you all.

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Thank you for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product through your recent inquiry into our product line.

We do apologize for any kind inconvenience this issue is causing you.

For verification, does your computer have Windows XP as its operating system?

This issue may be due to some sort of corruption on the Sansa m240 itself. We should try formatting the Sansa m240 as a possible solution.

Caution: Formatting will erase all information on the Sansa mp3 player. Please be sure to have a back up of all the information before proceeding.

If your Sansa m240 is currently frozen, please remove the battery (to unfreeze it), then put it back in, and connect it to your Windows XP computer.

Since you cannot access your Sansa m240 to convert to MSC mode, please have the ?HOLD? button ?ON? so that you can have your Sansa m240 in MSC mode before plugging to your computer.

To format the Sansa m240 on your PC, let us connect the Sansa m240 to your computer on an USB port preferably located near the power hub or to an external self powered USB hub, go to ?My Computer?, single right click on the ?Removable Disk? associated with your Sansa m240, and select ?Format?. Let us please make sure that, under FILE SYSTEM, we change FAT to FAT32, and then single left click ?Start?. This will erase all data off the Sansa m240 and correct errors on it, which should make the Sansa m240 usable again.

We also recommend formatting the Sansa m240 another way. Please be advised again that formatting will erase all data.

Please right click on my computer and select ?Manage?. When ?Computer Management? comes up, please click on ?Disk Management? on the left hand side. After clicking on ?Disk Management? you should now have a list of drives in the right side panel. On the right, look for the Sansa m240, it may show up as Disk 1, 2, 3? Removable Disk. Right click on the larger "Volume" rectangular icon to the right of the Removable disk and select ?Format? choosing FAT32. If you do not have the format option, please select "New Partition" and just keep clicking next through the Wizard that appears.

After formatting the Sansa m240, please do try your Sansa m240.

If applicable, please go the link below to download the firmware update for your Sansa m240. The link is:

http://www.sandisk.com/Retail/Default.as... or http://www.sandisk.com/Retail/Default.as...

If formatting and firmware update in your computer is not possible, please do try the process again on another Windows XP computer.

NOTE: Please be aware that formatting is a normal and necessary method of drive maintenance and repair, and simply NOT formatting periodically can cause a drive to slip into failure due to the backup, and clutter of residual data.

same here i got mine on my -day and now its doing the same thing as u thats why im taking it back and getting a new one from circuit city

Same here after 4 days of use. Had about 700MB of MP3s installed. Powers on from power button or when attached to computer but freezes on SANSA screen. Computer doesn't see the player.

Same here. Worked fine at first, then locked up on the Sansa Logo upon turning on. Hope I have the receipt. Should have gotten an IPOD! I guess you DO get what you pay for!!

My 10 yr old step son's m240 worked for a day then developed the same problem stated above. I've taken the batteries out, pushed every combination of buttons possible, etc. It goes back with plans for a replacement Xmas present.

Same problem after two days. Tried taking battery out and holding down power button for several minutes. No luck. She's going back to Wal-Mart tomorrow. Daughter has had one for a couple of months with no problem, though.

Well, we have the same situation with my daughter's new player. Guess the company needs to do a little work! Looks like there is no fix for the problem.

Freakin hell ......im all the way in India.....dont even know if i can have it returned ......stupid SanDisk people......stupid Mp3 player...DARN IT ..... DAMN YOU SANDISK for making my life so miserable ....

it freezes when it says sansa

my sansa m240 was working fine yesterday and I turn it off normally but when I tried to turn it on today it didn't

but when i connect it to the computer it do recognize it, the only problem is the power button

The m240 that i use has frozen on the sansa start up screen and will not boot, it can be turned off but when trying to restart it just goes to the sansa logo .

my solution is my mp3 player freze up and i tried to take out battery out and do it again but it do not work

I had this problem. Sandisk wanted to rma but I couldn't find my receipt. I took out the battery and plugged it in the usb. After about 20 minutes it connected. I tried many things but what finally worked was going to My Computer, right clicking on the Sansa M240 and reformatting.

Everything works. I put on new files and am good again.

Just go to sandisk.com and get a RMA. They paid for my shipping with UPS and sent me a brand new one. The new one has worked fine I believe it was a problem from units distributed in Dec of 2006.

Solution #3 worked for me, but I didn't have to format the MP3 disk. I started it in HOLD mode with my USB cord plugged into an XP computer. (I made a backup of the songs to a folder on my computer, but not sure if I needed to.) When I unplugged the USB port it said 'please wait, rebuilding the library'. Once it was done I took it out of HOLD mode and it worked like it should.

I purchased 2 and sent them over seas as gifts at christmas and they froze. I picked them up when i went over seas several months later and returned them to sansa. They replaced them -- so far no issues.

SOLUTION NUMBER 3 WORKED FOR ME!
THANKS YOU VERY MUCH!

This is my SECOND one... and its doing the SAME thing!! i'm really mad! i got the first one for christmas 2006 and it worked fine for a week then it froze and i brought it back to wal-mart and they exchanged it. NOW, i dont have a reciept or all the accessories it came with... they better let me return it. i saw online that they are now about $49 or so and my parents paid $90 for it. well off to the store...
i feel your pain

From everything I've found, you (and I) have two choices- return it and get a different model/manufacturer or pull out the glue gun and make a tie tack out of it. I got my money back and am now researching which player to get.

Donzo

It's a nasty software bug - I highly suggestion going to Sansa's website and registering a support case. It takes about ten minutes.

Although I haven't rec'd a reply yet - if I don't by Monday noon - it goes back to BestBuy for a refund. I had a feeling a bargin MP3 players was going to bite me later.

I spent 3 hours in line at best buy for this too... that makes it a double wammy. :(