Question about Apple iPhone Smartphone

2 Answers

IPhone touch screen is not working

My iPhone touch screen stopped working. When i tried to connect it to iTunes to restore i couldnt access because there is a passcode. How can i enter my passcode if the touch is not working? Please help!!!

Posted by on

  • 1 more comment 
  • paule_evertt Nov 23, 2008

    I've tried holding that sleep/wake button and the Home button until iphone logo appears, still it is asking for the passcode and touch is still not working. After doing so iTunes will automatically opens and this is the message shows "iTunes could not connect to the iPhone "Evertt Lloyd" because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes". But how can i enter the passcode if the touch is not working?

  • paule_evertt Nov 23, 2008

    Solution #2: I've checked out and tried that procedure as well but nothing is happening. I've hold down the sleep/wake button and the home button until it turns off. And then hold the home button down as i plug in the USB cable to the computer but nothing is there, power is not coming up or no "Connect to iTunes". =(((

  • otmbise May 06, 2009

    my apple phone touch screen is not working complete

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 30 Answers

A hard reset should work. Here is how you do it:
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.

http://support.apple.com/kb/HT1430?viewlocale=en_US

Posted on Nov 23, 2008

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 12 Answers

Put the phone in recovery mode and allow you to wipe it clean. Instructions here.

Posted on Nov 23, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My iPhone 4 buttons have all stopped working and I have to use assisted touch. Now I can't get that to work either; I am stuck on the screen (photo attached) and can't access anything. When you...


First
You have to Restore your iPhone via Itunes
Then check if the problem is solved

Second
If the problem hasnt been solved after Restore ,this means that the Touc Screen of your iPhone is need to be replaced with a new one

Note : The Touch Screen of the iPhone 4 is not seperated of the LCD screen,so you have to change the Whole screen (LCD and Touch Screen
)

Jan 26, 2013 | Cell Phones

2 Answers

IPhone touch screen not working


Have you tryed restoreing the iphone?

Restore
  • Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your itunes Library.
How to restore your iPod:
For Windows:
  • 1. Make sure you've reinstalled the latest version of itunes.
  • 2. Open itunes, and then connect your iPod to your computer.
  • 3. After a few moments, it will appear in the source list in itunes.
  • 4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main itunes windows.
  • 5. Click the Restore button. You will be prompted with one or more restore options that may prompt itunes to automatically download of the latest iPod Software. The 4 possible restore options are:
    • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
    • Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
  • 6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, itunes will instruct you to leave iPod connected to your computer to complete restore.
  • 7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
  • 8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the itunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

May 21, 2008 | Apple iPhone Smartphone

1 Answer

My iphone is brought from korea and to nepal and iphone does not open only emergency call which is not possible.


hi dear.

You may encounter the following symptoms while updating or restoring your iPhone or iPod touch:

  • iPhone or iPod touch continually restarts but never displays the Home screen.
  • An update or restore did not complete and the device is no longer recognized in iTunes.
  • iPhone or iPod touch stops responding, showing the Apple logo with no progress bar or a stopped progress bar, for over ten minutes.

If this occurs, you can place the device into recovery mode and attempt to restore the device again. If iTunes displayed an alert with an error code, see this article before attempting the steps outlined here.

Note: In certain situations, an iPhone or iPod touch will automatically go into recovery mode after an update or restore issue. If your device is already in recovery mode, you can attempt to restore using iTunes.

Use the following steps to place your device into recovery mode. If the device is already in recovery mode, you can proceed immediately to step 6.

  1. Disconnect the USB cable from the iPhone or iPod touch, but leave the other end of the cable connected to your computer's USB port.
  2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.
    • If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
  3. While pressing and holding the Home button, reconnect the USB cable to iPhone. When you reconnect the USB cable to iPhone, the device should power on.
  4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button:
  5. If necessary, open iTunes. You should see the following "recovery mode" alert:
  6. Use iTunes to restore the device.
  7. If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

    When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information

Oct 10, 2011 | Apple iPhone Smartphone

1 Answer

The red delete symbol does not remian selected for me to delete the text message -when i swipe the text message this appears and then dissappears immediately [i have the iphone3G]


Hi,

it sounds like it may be a software issue with your phone.

Try restoring from a back up then test the problem, if it doesnt work then try restoring you iphone as new but make sure you sync all your data from your phone to your computer because restoring as new will wipe everything from your phone including anything that may be affecting the software working right!1

Hope this helps!! Please Leave Feedback! :0)

Use the following steps to restore your device:
  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  9. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png

Jan 06, 2011 | Apple iPhone 3G

1 Answer

Always pop up NO SIM INSTALLED or NO SIM , how can i fix it? my phone is iphone4, thz


Check sim in another iphone first see if it works, if so have you activated your phone and sim correctly? If so then try restoring you iphone as NEW iphone (following instructions below to do) ..... if that doesnt work then you may need to try getting a new sim from your network or maybe popping into an apple store to see if its the phone
  1. Make sure you have the latest version of iTunes installed and running before attempting to update.
  2. Connect your device to your computer.
  3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
  4. Select the Summary tab.
  5. Select the Restore option.
  6. When prompted to back up your settings before restoring, select the Back Up option (as seen in the image below). If you have just backed up the device, it is not necessary to create another.
    ht1414_03--back_up_settings-002-en.jpg
  7. Select the Restore option when iTunes prompts you (as long as you've backed up your device, you should not have to worry about restoring your phone).
    ht1414_04--restore_dialog-002-en.jpg
  8. Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
    ht1414_05--restored-002-en.jpg
    iPhone only: For the iPhone only, after a restore, the iPhone displays the "Connect to iTunes" screen. Keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated." If iTunes does not have an Internet connection, you cannot complete this step.
    ht1414_06--connect-002-en.png ht1414_07--activated-002-en.png
  9. The final step is to restore your device from a previous backup. Once your device is restored and-in the case of the iPhone-in the process of activating, you should be able to see the following in iTunes:
    ht1414_08--set_up-003-en.png
    Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new..." If you want to preserve previous backups that iTunes has made, be sure to back up the appropriate directory before choosing to set up as new. To learn more about setting up your device as new, see How to set up your iPhone, iPad, or iPod touch as a new device.

Jan 01, 2011 | Apple iPhone Smartphone

1 Answer

My iPhone 3G suddenly stopped working. The screen


In certain situations, an iPhone will automatically go into recovery mode after an update or restore issue. If your device is already in recovery mode, you can attempt to restore using iTunes.

Please follow steps on this link http://support.apple.com/kb/HT1414

Note: Restoring your device will delete all the data from your iPhone or iPod touch, including songs, videos, contacts, photos, calendar information, and any other data. All iPhone or iPod touch settings are restored to their factory condition.

Nov 20, 2009 | Apple iPhone 3G

1 Answer

Iphone will not restore error 13


You can resolve the restore issues using the troubleshooting steps found in this document:

1. Update to the latest version of iTunes

To see if you have the latest version of iTunes, open iTunes and check for updates.
  • Windows: Choose Help > Check for Updates
  • Mac: Choose iTunes > Check for Updates
If there is an update to iTunes available, install the update and try to restore again. If you do not have an active connection to the Internet, or your Internet security settings are configured to prevent iTunes from communicating with Apple, iTunes will alert you that the iTunes update server could not be contacted. Resolve your Internet issues and attempt to update again.

2. Restart your computer
Simply restarting the computer can clear up certain issues that could prevent you from restoring iPhone or iPod touch. After you restart, try restoring the device again in iTunes.

3. Open the proper ports and allow access to Apple servers
During the update and restore process, iTunes needs to contact Apple. Ensure that your computer has the following ports open and can access these servers:
Port 80
Port 443
phobos.apple.com, albert.apple.com, gs.apple.com
If you see "Error 9807", you must open access to the following VeriSign servers:
evintl-ocsp.verisign.com
evsecure-ocsp.verisign.com
If you are using a Windows operating system, you can follow this article to help resolve issues caused by third-party security software.
You may need to update, properly configure, disable, or uninstall built-in firewalls and other security software to prevent interference with iTunes. For assistance with this, contact the company that supports the firewall or security software you use. If you are using proxy settings, try to restore or update without using a proxy.
4. USB Troubleshooting
Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built in to the computer are preferred over a hub. If you tried connecting iPhone or iPod touch to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If the issue continues:
Remove all USB devices except the keyboard, mouse, and iPhone or iPod touch. Remove all USB hubs and connect directly to the computer.
Connect iPhone or iPod touch directly to the included USB cable, bypassing the dock.
Restart the computer.
Try to restore the device again in iTunes.
If available, test with alternative, known-good USB cables.

5. Restore on a different computer
If the issue is not resolved with the above steps, try to restore using a different computer. Ensure that the computer you use has USB 2.0 ports, the latest version of iTunes, and that you connect directly to the computer.
If another computer is not available, proceed to the Advanced Steps below.

Oct 17, 2009 | Apple iPhone 3G

1 Answer

How do i override the "slide for emergency" screen?


Hi,

unfortunately you will have to restore your ipod. Just connect it to your computer, and within itunes select the restore option on the ipod page.

The ipod should be able to be restored by the computer that last synced it.

Otherwise, try to restore your ipod via DFU mode. Here is a great step by step guide to do that. http://iphonefreakz.com/beginners-guide/howto-dfu-mode/

I hope this helps,

Nathan.

Apr 13, 2009 | Apple iPhone 3G

1 Answer

I have an iphone I downloaded the ants application which seems to have closed the phone down completely I cant get to restore


Products Affected iPhone, iPod touch
Symptoms that may have occurred with an unsuccessful restore may include a frozen screen—either at the Apple logo or some other application—or the device may repeatedly reset.
  1. Verify you have iTunes 7.5 or later. Apple recommends using the latest version of iTunes.
  2. Disconnect the USB cable from the iPhone or iPod touch.
  3. Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.
  4. Press and hold the Home button while reconnecting USB cable. When you reconnect USB, the device should then power on.

    Note: If you see the message "Charging... Please Wait" or you see the screen pictured below, let the device charge for at least 10 minutes to ensure the battery has some charge and then start with step 2 again. ht1808_01.jpg
  5. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo.
  6. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message: ht1808_02.jpgIf you don't see the "Connect to iTunes" screen, then disconnect the USB cable from iPhone and repeat steps 3-6.
Because you must restore iPhone or iPod touch, iTunes will not recover data from the device, but if it was previously synced on the same computer and the same user account, it should restore a backup (if available). See document 305744, "Updating and Restoring iPhone Software."
If you are still unable to restore the iPhone using this method, check Apple support for further troubleshooting and/or service options.
Note: If you sync both an iPhone and an iPod touch to the same computer, make sure you select the correct backup to restore your settings from (don't select an iPhone backup if you have an iPod touch and don't select an iPod touch backup if you have an iPhone).

May 01, 2008 | Apple iPhone Smartphone

3 Answers

Iphone problem "please connect to Itunes"


restore to the latest firmware (1.1.3) and try again

Dec 25, 2007 | Apple iPhone Smartphone

Not finding what you are looking for?
Apple iPhone Smartphone Logo

191 people viewed this question

Ask a Question

Usually answered in minutes!

Top Apple Cell Phones Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18299 Answers

Ed Nelson
Ed Nelson

Level 2 Expert

149 Answers

Lesley Cameron
Lesley Cameron

Level 3 Expert

353 Answers

Are you an Apple Cell Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...