Question about Apple iTunes

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ITunes registry error/CD-DVD not being recognized

I'm hoping you guys can help. I have a Dell Vostro 1500 laptop and my warranty expired 5 days ago. All of a sudden when I open iTunes, I get the following error message.

''The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.''

I have not installed any other burning software so that can be ruled out.
I have read a ton of forums on Apple's websites and others and have tried their solutions, but the same problem exists. Some of the things i have tried are:

Deleting the Upper and Lower filters in regedit but the upper and lower filters are missing on my computer. I did a complete uninstall of all Apple products per the instructions on Apple's website, rebooted, and then reinstalled iTunes and that didn't work. I installed a Gear driver, still didn't work.

Now i've noticed that the CD/DVD drive ''disappears'' sometimes. I was trying to burn some data files before and some worked but then all of a sudden it couldn't find the drive. This laptop is only a year old.

Any help would be appreciated.

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  • 34 more comments 
  • Anonymous Nov 23, 2008

    same

  • den the men Nov 24, 2008

    I have the same problem getting the message that the registry settings used by the itunes drivers for importing and burning CD's are missing abd I should re-install itunes. The DVD/CD drives do not disappear and I can import an audio CD into itunes, however when I try to burn a CD it tells me no Disc recording Software is found ?? De-installing and re-installing itunes doesn't resolve the problem. No new burning software was installed

  • Anonymous Nov 30, 2008

    Yup. Vostro series too... it's now caused my whole system to be without burning capabilities.

  • Anonymous Dec 04, 2008

    I have the same problem. Has anyone discovered a solution?

  • Anonymous Dec 11, 2008

    Exactly the same issue. Sony VAIO laptop with Vista Home Premium

  • Anonymous Dec 12, 2008

    Error message "The registry settings used by the itunes drivers for importing & burning CD's & DVD's are missing. This happens as a result of installing other CD burning software. Please reinstall itunes". Have a new HP with Vista. Haven't installed any other CD burning software. Have deleted and re-installed itunes several times to no avail. Someone please help!

  • Anonymous Dec 13, 2008

    same problem

  • tmgenin Dec 14, 2008

    I have the same problem. i-Tunes sais to modify the upper filter on the regedit. Ehen I do that, the PC does not recognize my CD/DVD drive.

  • patentman Dec 16, 2008

    Same problem here too. I have even uninstalled itunes, and then reinstalled it, and it does not fix it.

  • wavevaw Dec 17, 2008

    Still no solution, with Vista 32 Home Premium OEM on DELL Inspiron 1420.
    I also uninstalled all other software I could find that might write optical drive filter info to the reigstry. Roxio, and even Yahoo Jukebox.
    Did some scanning with CCleaner on the registry, but didn't find anything remarkable.


  • joe251258 Dec 19, 2008

    Same pb, same message, but now can't import files into library !

  • shanegunter Dec 20, 2008

    i have the same prob. ive tried it all im very bothered by no support and no known fix

  • kuuipo8821 Dec 21, 2008

    Thanks awr1975! That worked to get rid of the registry error message. But.....



    Now I get a "disc burner or software not found" error. I do not have deamontools (sp?) installed. My CD/DVD RW drive will work and burn in other programs, just not iTunes. I'm going crazy without the ability to burn through iTunes. Help!

  • kuuipo8821 Dec 22, 2008

    I do have Windows Media Player 11. It will not recognizer the burner either. This is very weird.

  • mainchad Dec 23, 2008




    when i try to burn a disc using songs downloaded from the i tunes store i get the error message"cd burner or software not found"


  • Anonymous Dec 23, 2008

    Thank you AWR1975!!!! That totally worked!

  • shanegunter Dec 24, 2008

    thaks!!!! awr1975 that worked it fixrd errors and burner

  • Anonymous Dec 24, 2008

    the registry settings used by itunes drivers for importing and burning CDS and DVDs are missing. This can happen as a result og installing other CD burning software. windows xp

  • stevebr Dec 27, 2008

    Same problem with a Dell Inspiron 1420. Problem originated when the laptop's DVD burner stopped working. Dell deleted UpperFilters and LowerFilters to fix the problem. The DVD worked, but this caused the iTunes problem everyone is having. Added the UpperFilters per the instructions from Apple to reference the Gear drivers. This stopped the iTunes warning, but now the DVD isn't working again. I tried reinstalling the Gear drivers from their website and that changed nothing. I'm going to try uninstalling and reinstalling iTunes and the Gear drivers next.

  • SHMag Dec 28, 2008

    Have a Lenovo Think Center; Vista; Multimedia Center for Think Offerings (a composite of Roxio CD/DVD software), iTunes and have the exact same issue and message when iunes opens and the inability to burn a CD. It worked 3 months ago and now it doesn't.

    Sue

  • SHMag Dec 28, 2008

    I tried the fix that

    awr1975 suggested but now iTunes won't even open and my 2 recordable CD/DVD drives both have the yellow explanation points back in the Windows Registry (using Vista 32). I think there is some sort of conflict with my Lenovo supplied Multimedia Center for Think Offerings. I wonder if anyone has uninstalled this package and successfully reinstalled it. Sorry that the fix didn't work for me as it did for so many others.
    Sue

  • cers1 Dec 29, 2008

    i have same problem and tried same as kuuipo8821's. My windows media player will still burn and can still burn using external burner.Cannot burn any playlists in itunes because of these same messages that kuuipo8821 gets in itunes.Please help.

  • kel_1 Jan 11, 2009

    ARGH I'm having the exact same problem, I have a Dell Inspiron 6400 and my CD drive went ka-put over the holidays. Now I can't burn on itunes and I'm also having trouble following the instructions re filters etc etc etc -- I'm a little less savvy than all you people and when I get to the whole export the filter part of the instructions it all falls apart :(

    Grrrrrrrr

  • Anonymous Jan 24, 2009

    I am having the same problem. It seems like a lot of people are, but none of the solutions work for me. I've erased and reloaded drivers and iTunes until I can do it with my eyes closed. Checked upper and lower registries, updated any and all software I could think of. I can burn a CD through Media Player, so that is not a problem. It just seems to be that iTunes and either Vista or my computers don't get along. I wish I could solve this problem! I have an HP Pavillion running Wondows Vista (32).

  • Anonymous Jan 29, 2009

    I began to have a problem with my computer and itunes following my upgrade to itunes 8.0. I received the WARNING message: "The registry settings used by the iTunes drivers for importing and burning CD’s and DVD’s are mising. This can happen as a result of installing other CD burning software. Please reinstall iTunes."

    I was on the phone with an apple technician for 3 hours yesterday afternoon. We uninstalled itunes and apple/quicktime programs; downloaded the GEAR drive and restarted my computer multiple times. NONE of these fixed the problem.

    The apple tech is out of ideas, and said that he would call me back. I'm still waiting to hear from him.

    Somewhere along the way, the tech suggested that I uninstall any other burner programs I may have on my computer. That's crazy! This was NOT an issue until I downloaded the new 8.0 version.

    For the time being, I have removed iTunes from my computer, and hope to scrub it out and start over. Thanks for letting me know that the HKey items did not help. I don't want to mess with something that is NOT broken.

  • m0h1td33pak Feb 01, 2009

    my drive too doesn't read DVDs it only reads CD this porblem has been there since I bought the laptop. i gave it for repair several times they repaired it but now my warranty is over I now I am stuck with a CD drive

  • 30broadway Feb 02, 2009

    I downloaded 8.0.02 from apple.com because the site said I need 64-bit version to run with my VISTA 64. I've never had any problem with burning, reading CDs before I started installing iTunes version 8. I already tried uninstalling and repairing iTunes, I even uninstalled and reinstalled my CD/DVD ROM drive just to see what happened. What happened? Nothing, that freakin' registry missing notice would still be shown every time I open iTunes. It will play music, movies, but once I try to burn an audio CD.. it won't let me. I can't find a solution anywhere on the net.

  • sambump Feb 04, 2009

    please help i vahe the same condition



    regadrds

  • jacewheeler0 Feb 06, 2009

    i have the same problem itunes all of a sudden says, "Disc Burner or software not found..." i need to get this fixed and i don't know what to do!!!! i haven't backed-up my itunes and i have thousands of songs!!!! i need help!!!!!

  • zabilskid Feb 08, 2009

    I get the same message:



    ''The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.''


    I have uninstalled and re-installed ITunes and Quick time - uninstalled all recent software additions and even upgraded from Win XP to Vista Home Professional. Still, the problem remains...



    Any solution would be greatly appreciated!!!

  • carlos-forle Feb 15, 2009

    the registry settings used by the itunes trivers for importing and burning cds and dvds are missing.this can happen as a result of installing other cd burning software . please reinstal itunes.

  • m_ohara86 Feb 16, 2009

    Unfortunately I have the same issue- Apple is no help. Is this a computer problem or an iTunes/Apple issue? Please help... I am fed up!

  • Anonymous Feb 28, 2009

    i tunes will not recognize ability to burn



  • erre9 Mar 02, 2009

    I'm getting this message:



    ''The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.''


    I have uninstalled and re-installed ITunes to no avail.
    Running Vista Home Premium.



    Does someone have a solution please?

  • mborger Apr 08, 2009

    I have the same issue. Vista SP1. I recently uninstalled iTunes because I never use it. Now I see that my DVD/CD drive has disappeared. I have followed the instructions outlined above by both SIS_Assasin and awr1975, but neither have worked. My drive does not appear in My Computer or Device Manager. This is killing my productivity!

    Anything else I can try??

  • Mintu Maity May 11, 2010

    Pls let me know the OS you are using is it XP or Vista? If the OS is XP and the problem is occasional disapperance of DVD/CD drive I have a solution to the problem.

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This is what worked for me.....and how I got to be in this problem.

Out of the blue I guess, didn't really notice, my CD drive vanished, no longer appeared in the "My Computer" screen. The solution I found at that time was to delete the upper and lower registry filters. Yeah, that worked, CD drive back. What I was not aware of was that deleting those filters lead to the itunes registry messages that everybody is refering to, along with the inability to burn a CD in Itunes. Uninstall/reinstall was no help.

The solution:

Follow the directions in this link:
http://support.apple.com/kb/TS2372?viewlocale=en_US

Follow it to the letter until step 11. At step 11 (step #'s refering to the XP instructions) it states to delete the lower filter, which I had done previously so it was not present, go on to step 12.

Step 12 says to right click on UpperFilter, which I had also deleted. The trick here is to ADD IT BACK IN!! Do this by right click on the right side of the Regedit screen, select "New", select "Multi-String Value", name it "UpperFilters". Your Regedit window should now look exactly like the picture in the instructions link. Now continue with step 12, modify your new "UpperFilters" by right clicking on it. Since you just added it, there will be no value data to delete so step 14 can be ignored. Enter value data per step 15 & hit enter. Click ok, reboot and you should be good.

I just did this tonight and after rebooting my CD drive was still visible and working, Itunes did not give me any errors when loading & I was able to burn a CD with Itunes.

Good luck, I hope this helps. It was ******* me off and I suspect others as well.

Posted on Dec 20, 2008

  • awr1975 Dec 21, 2008

    hhhmmm. I was getting the registry errors and the no burn device detected message prior to finding my fix. Both were corrected by putting the upper filter back into the registry. Tell me this, do you have windows media player 11? And are you able to burn a CD through that program? I ask because I had a problem with my burner showing up in that program also and I was able to fix that as well. Possibly the combination of the two fixes is what needs to be done maybe?? Just a fart in the wind.

  • thatch712 Oct 15, 2010

    This worked perfectly for me. Thank you, thank you, thank you!!!!

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I had exactly the same problem on Windows XP SP3. My solution was much easier. I searched for GEARAspiWDM.inf and found it in Windows\inf. I right clicked and selected "Install" from the context menu. It then couldn't find GEARAspiWDM.sys so, while that dialog remained open, I searched for that and found it in Windows\system32\drivers. Going back to the previous dialog that wanted to know where to find it, I clicked "Browse" and told it to find it there. Tada! iTunes no longer complains!

Posted on Dec 26, 2009

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Download this file and install it - http://www.gearsoftware.com/downloads.php?dir=updates/windows/drivers/&file=Driver_Installer_Gearsec.exe

Posted on Dec 26, 2009

  • efd499 Nov 04, 2010

    I'm running XP SP3 and this was an instant fix.....Thank you!!!

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This issue is common amongst many forums and tech support centers amongst the industry; affected by many products primarily iTunes, especially common within Vista which usualy induces a corrupt registry; the following script inserts a manipulated registry block which should result in the ascertainment of the desired result. However, it is highly recommended that the registry is exported (backed up) towards a viable location upon your hard drive.
Hence, when the drive disappears, try this:

Create a text file with NOTEPAD containing the following data exactly as below and name it FIXCD.REG
You should have 3 boxes on the bottom in NOTEPAD.
1)Filename : fixcd.reg
2)Save as type: all files
3)Encoding: ANSI
If you do not change it from txt type to All files type, then the file will actually be fixcd.reg.txt, this won't accomplish the desired result

Double click on the file and say yes to the merge into registry question.

---- Use text after this line, contents of FIXCD.REG -----

REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2K]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw2k]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr]

------------ Use text before this line -------------------

Posted on Jan 21, 2009

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  • ninjagrl Nov 09, 2010

    WHAT ARE YOU TALKING ABOUT? YOU SAY: Create a text file with NOTEPAD containing the following data exactly as below and name it FIXCD.REG
    You should have 3 boxes on the bottom in NOTEPAD. 3 BOXES???? WHAT BOXES ARE YOU TALKING ABOUT??? I SEE NO BOXES.


    1)Filename : fixcd.reg
    2)Save as type: all files
    3)Encoding: ANSI

    THEN YOU SAY:
    If you do not change it from txt type to All files type, then the file will actually be fixcd.reg.txt, this won't accomplish the desired result.

    I am a tech and work on my registry quite often, but this is effing insane. could you please speak english?

  • GuaWaZi Nov 11, 2010

    The original post makes perfect sense. You need a .reg file for the fix to work, not a .txt. If you save this with a .txt file extension, it will just be a text file. By selecting "All file types" when saving, it will not append .txt to the end of the filename. The "boxes" are the file name field and the two drop-down menus at the bottom of the window that opens up when you click "save as".

  • GuaWaZi Nov 11, 2010

    This fix worked! Thanks!

    One note, it is necessary to re-boot after running the FIXCD.reg file.

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I had exactly the same problem on Windows Vista Home Premium. I had been installing and re-installing iTunes, Nero, CD drivers, etc., deleting and adding upper and lower filters, installing and uninstalling other third party burning software; I even bought an external CD burner. Nothing worked, months went by, and I gave up burning CD's from iTunes (BTW every other software on my computer burns CD's just fine). Then I got mad and decided to try one last time.

In the end, my problem was solved without any registry changes. I skipped everything suggested (since I had already tried it all) - except this one thing: I applied the following advice from seawalrus and aivas001. I searched for GEARAspiWDM.inf and found it. I right clicked and selected "Install" from the context menu. Period. It worked!

Posted on Mar 22, 2010

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Follow the above steps for installing gear but follow this last step before rebooting your PC. It won't permantly solve your problem as I've had to deal with it more than once, but it will provide the fix to allow itunes to go back to normal. I found this somewhere so it's not not my resolution. I wish I could remember where I found it to give proper credit, but more people should know about this because even after doing all the registry changes and reinstalling GEAR, my itunes would not work until I did this.

• Good news!!!!I have had the same problem as you and have been dealing with it the last 2 days-uninstalling itunes,quicktime and then reinstalling and installing gearproduct download??Anyway to make a long story SHORT:
1. Do a search for a file -GEARAspiWDM.inf in C drive
2. Right click and install
3. Reboot the computer
4. itunes should be working without the error-I hope, it worked for me!!!!!!
good luck, K

Posted on Dec 07, 2009

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I FOUND THE FIX FOR DVD DRIVE DISAPPEARING AFTER INSTALLING ITUNES
I found the problem was to be software collissions between ITUNES and HP Memories Disc. I tried all the registery stuff and that never fixed things. I simply uninstalled the "HP Memories Disc" application using add/remove programs everything was fixed. I am plastering this fix all over the internet as I have spent hours upon hours looking for a fix and would love to help the 1000s of people I have seen post about this (TRENT)

Posted on Mar 11, 2010

  • Jester_XJ12 Mar 25, 2011

    After trying the recomendations above, the itunes pop up stopped. However the CD/DVD drive was still not accessable. Uninstalling the HP Memories Disk solved the final problem. Thanks idontcare4u

  • Lainie155 Aug 21, 2011

    Fantastic!! Thank you so much, I had tried several other things which were all rather complicated, but nothing worked. This was very easy and sorted the problem.

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Most dvd got drm protect.So you need to remove its drm.
Then convert its format to fit itunes.
This kind of software are called dvd to itunes transfer.
You may need this.
http://www.dvdtoitunes.net/

Posted on May 25, 2010

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I followed the instructions in"itunes8 for windows xp:troubleshoot cd issues caused by device filters"to a T.i did backup my registry first. this did not do the trick until someone suggested uninstalling and reinstalling itunes 8.then i was ok. thanx so much. mainchad

Posted on Jan 22, 2009

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I have the same problem. I downloaded (and paid for the Paretologic.com Drivers) it didn't fix it and now I'm hoping for a refund.

Posted on Jan 23, 2011

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NSSO

I installed Windows 7 and found that i could play but couldn't burn in either iTunes or Windows Media Player (version 12). On starting iTunes i got the message:

"The registry settings used by iTunes drivers for importing and burning CD's are missing. This can happen as a result of installing other CD burnig software. Please re-install iTunes."

Re-installing iTunes made no difference.

A very helpful Microsoft support person was able to fix the iTunes burning problem by deleting the lower filter and installing the Gears driver: Driver Installer_x86_x64.exe. The Upper filter is REG_MULTI_SZ GEARAspiWDM.

I still can't burn using Windows Media Player. Can anyone please help?

Posted on Jan 10, 2010

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I followed the steps in this sort of and then reinstalled itunes (for the zillionth time) and now its worked! was all to do with deleteing the lower filters and modifying the uppers. thanks again!!

Posted on Jun 04, 2009

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Bingo! My registry showed no filters on windows XP. By adding the upper filter and following the instructions itunes now works perfect.

Posted on Dec 28, 2008

3 Suggested Answers

  • 1 Answer

SOURCE: iTunes registry error/CD-DVD not being recognized

I found the solution at Gearsoftware.com
The Audio FIle System (AFS ) driver is not compatible with Windows Vista.
I changed the driver file name as instructed and TaDa...it fixed my problem with itunes and Windows.
Hope this helps you.

Posted on Jan 07, 2009

cambunctious
  • 61 Answers

SOURCE: iTunes registry error/CD-DVD not being recognized

I had the same problem with iTunes and installing the GEAR driver fixed it. If the drive itself is disappearing then the problem is probably more than iTunes. Try updating the actual CD driver at the Dell Support Page then install the GEAR driver again.

Posted on Feb 14, 2009

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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