Apple iTunes
Problem for Apple iTunes

ITunes registry error/CD-DVD not being recognized




By kuuipo8821 on Nov 23, 2008

" "
I'm hoping you guys can help. I have a Dell Vostro 1500 laptop and my warranty expired 5 days ago. All of a sudden when I open iTunes, I get the following error message.

''The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.''

I have not installed any other burning software so that can be ruled out.
I have read a ton of forums on Apple's websites and others and have tried their solutions, but the same problem exists. Some of the things i have tried are:

Deleting the Upper and Lower filters in regedit but the upper and lower filters are missing on my computer. I did a complete uninstall of all Apple products per the instructions on Apple's website, rebooted, and then reinstalled iTunes and that didn't work. I installed a Gear driver, still didn't work.

Now i've noticed that the CD/DVD drive ''disappears'' sometimes. I was trying to burn some data files before and some worked but then all of a sudden it couldn't find the drive. This laptop is only a year old.

Any help would be appreciated.
Comments:

Dec 21, 2008

- Thanks awr1975! That worked to get rid of the registry error message. But.....

Now I get a "disc burner or software not found" error. I do not have deamontools (sp?) installed. My CD/DVD RW drive will work and burn in other programs, just not iTunes. I'm going crazy without the ability to burn through iTunes. Help!

Dec 22, 2008

- I do have Windows Media Player 11. It will not recognizer the burner either. This is very weird.

Clarification Request

Posted by mintumaity on Dec 09, 2008

Pls let me know the OS you are using is it XP or Vista? If the OS is XP and the problem is occasional disapperance of DVD/CD drive I have a solution to the problem.

Same Problem

Apr 08, 2009

-   I have the same issue. Vista SP1. I recently uninstalled iTunes because I never use it. Now I see that my DVD/CD drive has disappeared. I have followed the instructions outlined above by both SIS_Assasin and awr1975, but neither have worked. My drive does not appear in My Computer or Device Manager. This is killing my productivity!

Anything else I can try??
-   mborger

Mar 02, 2009

-   I'm getting this message:

''The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.''

I have uninstalled and re-installed ITunes to no avail.
Running Vista Home Premium.

Does someone have a solution please?-   erre9

Feb 28, 2009

-   i tunes will not recognize ability to burn

-   Guest

Feb 16, 2009

-   Unfortunately I have the same issue- Apple is no help. Is this a computer problem or an iTunes/Apple issue? Please help... I am fed up! -   m_ohara86

Feb 15, 2009

-   the registry settings used by the itunes trivers for importing and burning cds and dvds are missing.this can happen as a result of installing other cd burning software . please reinstal itunes.-   carlos-forle

Best Solution

posted on Dec 20, 2008
Helpful)

awr1975

Rank: Apprentice 
Rating: 88%, 13 votes
This is what worked for me.....and how I got to be in this problem.

Out of the blue I guess, didn't really notice, my CD drive vanished, no longer appeared in the "My Computer" screen. The solution I found at that time was to delete the upper and lower registry filters. Yeah, that worked, CD drive back. What I was not aware of was that deleting those filters lead to the itunes registry messages that everybody is refering to, along with the inability to burn a CD in Itunes. Uninstall/reinstall was no help.

The solution:

Follow the directions in this link:
http://support.apple.com/kb/TS2372?viewlocale=en_US

Follow it to the letter until step 11. At step 11 (step #'s refering to the XP instructions) it states to delete the lower filter, which I had done previously so it was not present, go on to step 12.

Step 12 says to right click on UpperFilter, which I had also deleted. The trick here is to ADD IT BACK IN!! Do this by right click on the right side of the Regedit screen, select "New", select "Multi-String Value", name it "UpperFilters". Your Regedit window should now look exactly like the picture in the instructions link. Now continue with step 12, modify your new "UpperFilters" by right clicking on it. Since you just added it, there will be no value data to delete so step 14 can be ignored. Enter value data per step 15 & hit enter. Click ok, reboot and you should be good.

I just did this tonight and after rebooting my CD drive was still visible and working, Itunes did not give me any errors when loading & I was able to burn a CD with Itunes.

Good luck, I hope this helps. It was ******* me off and I suspect others as well.
Comments:

Dec 21, 2008

- hhhmmm. I was getting the registry errors and the no burn device detected message prior to finding my fix. Both were corrected by putting the upper filter back into the registry. Tell me this, do you have windows media player 11? And are you able to burn a CD through that program? I ask because I had a problem with my burner showing up in that program also and I was able to fix that as well. Possibly the combination of the two fixes is what needs to be done maybe?? Just a fart in the wind.
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Solution #2

posted on Dec 28, 2008
Helpful)

RJime3110

Rank: Apprentice 
Rating: 85%, 2 votes
Bingo! My registry showed no filters on windows XP. By adding the upper filter and following the instructions itunes now works perfect.
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Solution #3

posted on Jan 21, 2009
Somewhat Helpful)

SIS_Assassin

Rank: Apprentice 
Rating: 81%, 7 votes
This issue is common amongst many forums and tech support centers amongst the industry; affected by many products primarily iTunes, especially common within Vista which usualy induces a corrupt registry; the following script inserts a manipulated registry block which should result in the ascertainment of the desired result. However, it is highly recommended that the registry is exported (backed up) towards a viable location upon your hard drive.
Hence, when the drive disappears, try this:

Create a text file with NOTEPAD containing the following data exactly as below and name it FIXCD.REG
You should have 3 boxes on the bottom in NOTEPAD.
1)Filename : fixcd.reg
2)Save as type: all files
3)Encoding: ANSI
If you do not change it from txt type to All files type, then the file will actually be fixcd.reg.txt, this won't accomplish the desired result

Double click on the file and say yes to the merge into registry question.

---- Use text after this line, contents of FIXCD.REG -----

REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2K]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw2k]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf]

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr]

------------ Use text before this line -------------------
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Solution #4

posted on Jan 22, 2009
Helpful)

mainchad

Rank: Apprentice 
Rating: 88%, 2 votes
i followed the instructions in"itunes8 for windows xp:troubleshoot cd issues caused by device filters"to a T.i did backup my registry first. this did not do the trick until someone suggested uninstalling and reinstalling itunes 8.then i was ok. thanx so much. mainchad
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Solution #5

posted on Jun 04, 2009
Not Rated)

dan1k

Rank: Apprentice 
Rating: 0%, 0 votes
i followed the steps in this sort of and then reinstalled itunes (for the zillionth time) and now its worked! was all to do with deleteing the lower filters and modifying the uppers. thanks again!!
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33 Other Users Have The Same Problem - Continued

Comment by zabilskid, posted on Feb 08, 2009

I get the same message:

''The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.''

I have uninstalled and re-installed ITunes and Quick time - uninstalled all recent software additions and even upgraded from Win XP to Vista Home Professional. Still, the problem remains...

Any solution would be greatly appreciated!!!

Comment by jacewheeler0, posted on Feb 06, 2009

i have the same problem itunes all of a sudden says, "Disc Burner or software not found..." i need to get this fixed and i don't know what to do!!!! i haven't backed-up my itunes and i have thousands of songs!!!! i need help!!!!!

Comment by sambump, posted on Feb 04, 2009

please help i vahe the same condition

regadrds

Comment by 30broadway, posted on Feb 02, 2009

I downloaded 8.0.02 from apple.com because the site said I need 64-bit version to run with my VISTA 64. I've never had any problem with burning, reading CDs before I started installing iTunes version 8. I already tried uninstalling and repairing iTunes, I even uninstalled and reinstalled my CD/DVD ROM drive just to see what happened. What happened? Nothing, that freakin' registry missing notice would still be shown every time I open iTunes. It will play music, movies, but once I try to burn an audio CD.. it won't let me. I can't find a solution anywhere on the net.

Comment by m0h1td33pak, posted on Feb 01, 2009

my drive too doesn't read DVDs it only reads CD this porblem has been there since I bought the laptop. i gave it for repair several times they repaired it but now my warranty is over I now I am stuck with a CD drive

Comment by Guest, posted on Jan 29, 2009

I began to have a problem with my computer and itunes following my upgrade to itunes 8.0. I received the WARNING message: "The registry settings used by the iTunes drivers for importing and burning CD’s and DVD’s are mising. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
I was on the phone with an apple technician for 3 hours yesterday afternoon. We uninstalled itunes and apple/quicktime programs; downloaded the GEAR drive and restarted my computer multiple times. NONE of these fixed the problem.
The apple tech is out of ideas, and said that he would call me back. I'm still waiting to hear from him.
Somewhere along the way, the tech suggested that I uninstall any other burner programs I may have on my computer. That's crazy! This was NOT an issue until I downloaded the new 8.0 version.
For the time being, I have removed iTunes from my computer, and hope to scrub it out and start over. Thanks for letting me know that the HKey items did not help. I don't want to mess with something that is NOT broken.

Comment by Guest, posted on Jan 24, 2009

I am having the same problem. It seems like a lot of people are, but none of the solutions work for me. I've erased and reloaded drivers and iTunes until I can do it with my eyes closed. Checked upper and lower registries, updated any and all software I could think of. I can burn a CD through Media Player, so that is not a problem. It just seems to be that iTunes and either Vista or my computers don't get along. I wish I could solve this problem! I have an HP Pavillion running Wondows Vista (32).

Comment by kel_1, posted on Jan 11, 2009

ARGH I'm having the exact same problem, I have a Dell Inspiron 6400 and my CD drive went ka-put over the holidays. Now I can't burn on itunes and I'm also having trouble following the instructions re filters etc etc etc -- I'm a little less savvy than all you people and when I get to the whole export the filter part of the instructions it all falls apart :(

Grrrrrrrr

Comment by cers1, posted on Dec 29, 2008

i have same problem and tried same as kuuipo8821's. My windows media player will still burn and can still burn using external burner.Cannot burn any playlists in itunes because of these same messages that kuuipo8821 gets in itunes.Please help.

Comment by SHMag, posted on Dec 28, 2008

I tried the fix that awr1975 suggested but now iTunes won't even open and my 2 recordable CD/DVD drives both have the yellow explanation points back in the Windows Registry (using Vista 32). I think there is some sort of conflict with my Lenovo supplied Multimedia Center for Think Offerings. I wonder if anyone has uninstalled this package and successfully reinstalled it. Sorry that the fix didn't work for me as it did for so many others. Sue

Comment by SHMag, posted on Dec 28, 2008

Have a Lenovo Think Center; Vista; Multimedia Center for Think Offerings (a composite of Roxio CD/DVD software), iTunes and have the exact same issue and message when iunes opens and the inability to burn a CD. It worked 3 months ago and now it doesn't.
Sue

Comment by stevebr, posted on Dec 27, 2008

Same problem with a Dell Inspiron 1420. Problem originated when the laptop's DVD burner stopped working. Dell deleted UpperFilters and LowerFilters to fix the problem. The DVD worked, but this caused the iTunes problem everyone is having. Added the UpperFilters per the instructions from Apple to reference the Gear drivers. This stopped the iTunes warning, but now the DVD isn't working again. I tried reinstalling the Gear drivers from their website and that changed nothing. I'm going to try uninstalling and reinstalling iTunes and the Gear drivers next.

Comment by Guest, posted on Dec 24, 2008

the registry settings used by itunes drivers for importing and burning CDS and DVDs are missing. This can happen as a result og installing other CD burning software. windows xp

Comment by shanegunter, posted on Dec 24, 2008

thaks!!!! awr1975 that worked it fixrd errors and burner

Comment by Guest, posted on Dec 23, 2008

Thank you AWR1975!!!! That totally worked!

Comment by mainchad, posted on Dec 23, 2008

when i try to burn a disc using songs downloaded from the i tunes store i get the error message"cd burner or software not found"

Comment by shanegunter, posted on Dec 20, 2008

i have the same prob. ive tried it all im very bothered by no support and no known fix

Comment by joe251258, posted on Dec 19, 2008

Same pb, same message, but now can't import files into library !

Comment by wavevaw, posted on Dec 17, 2008

Still no solution, with Vista 32 Home Premium OEM on DELL Inspiron 1420.
I also uninstalled all other software I could find that might write optical drive filter info to the reigstry. Roxio, and even Yahoo Jukebox.
Did some scanning with CCleaner on the registry, but didn't find anything remarkable.

Comment by patentman, posted on Dec 16, 2008

Same problem here too. I have even uninstalled itunes, and then reinstalled it, and it does not fix it.

Comment by tmgenin, posted on Dec 14, 2008

I have the same problem. i-Tunes sais to modify the upper filter on the regedit. Ehen I do that, the PC does not recognize my CD/DVD drive.

Comment by Guest, posted on Dec 13, 2008

same problem

Comment by Guest, posted on Dec 12, 2008

Error message "The registry settings used by the itunes drivers for importing & burning CD's & DVD's are missing. This happens as a result of installing other CD burning software. Please reinstall itunes". Have a new HP with Vista. Haven't installed any other CD burning software. Have deleted and re-installed itunes several times to no avail. Someone please help!

Comment by Guest, posted on Dec 11, 2008

Exactly the same issue. Sony VAIO laptop with Vista Home Premium

Comment by Guest, posted on Dec 04, 2008

I have the same problem. Has anyone discovered a solution?

Comment by Guest, posted on Nov 30, 2008

Yup. Vostro series too... it's now caused my whole system to be without burning capabilities.

Comment by den the men, posted on Nov 24, 2008

I have the same problem getting the message that the registry settings used by the itunes drivers for importing and burning CD's are missing abd I should re-install itunes. The DVD/CD drives do not disappear and I can import an audio CD into itunes, however when I try to burn a CD it tells me no Disc recording Software is found ?? De-installing and re-installing itunes doesn't resolve the problem. No new burning software was installed

Comment by Guest, posted on Nov 23, 2008

same

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