Question about Lexmark X2500 All-In-One Printer

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Lexmark x2500 invalid cartridges

I am aware of compatible cartridges.

I have thoroughly cleaned both the cartridges and the printer contacts.

I have run self test until I am blue ...make that red in the face.

Regardless of what I try, INCLUDING purchasing 2 new cartridges I get the same error message.

UNSUPPORTED CARTRIDGE

These are Genuine Lexmark cartridges and have now spent over $100.00 on print cartridges that will not work.

Needless to say I am very frustrated by this experience and the lack of support thus far.

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  • mipage Apr 05, 2009

    I am having the same problem - emailing and talking to Lexmark's tech support hasn't helped.

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I am out of ink for my printer the numeber is 28 black 29 color

Posted on Jan 01, 2009

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Cartridges error on a lexmark


Error: "Invalid Toner Cartridge"; Error: "Invalid Refill"; Message: "Change Cartridge"
Solution
One of these error messages may appear on the printer display immediately after or shortly after a new toner cartridge is installed into the printer. Note: This may not be specifically a toner cartridge problem; the error may be due to a stuck cover open switch on the printer.

To see if the cover open switch is the cause of this problem, open the top front cover and observe the message on the printer's display panel. The display should read Close Door or Insert Cartridge.


If this message is not displayed, the top cover open sensor and switch will need to be replaced. In addition, the printer may have damaged the new toner cartridge. If the cover open sensor is not operating properly, a new cartridge can be incorrectly flagged as a refilled cartridge by the printer. If this happens, the new cartridge will continue to cause an Invalid Refill or Invalid Cartridge error even if you try reinstalling it or installing it into another printer. If this should occur, please contact the point of purchase of the cartridge to find out how to get the cartridge replaced.

Caution: If the cover open sensor is not operating, do not install another new toner cartridge until you have completed the directions below. Inserting another new cartridge can cause that cartridge to stop working as well. Should this situation arise, please take the following actions:


Place the original working cartridge (the empty or near-empty one) back into the printer. This should clear the error message.

Turn the printer off. Doing this will disengage the cover open sensor.

With the printer switched off, open the top lid and remove the old toner cartridge.

Now replace the old cartridge with another new Lexmark toner cartridge.

Power the printer back on. The printer should now read this cartridge as a newly installed toner cartridge and the error should be cleared. The printer and toner cartridge should function properly now, but the top cover sensor on the printer will still need to be replaced.

If your printer is still under warranty or covered under a service contract, please contact Lexmark Technical Support or your service provider for further recommendations and instructions. Until you can get the cover open switch replaced, remember to have the printer powered off whenever you replace the toner cartridge.

If the top cover switch appears to be working fine, or if you have followed the above steps and your printer continues to post an Invalid Toner Cartridge or Invalid Refill error, make sure you are using a new original Lexmark toner cartridge. A toner cartridge remanufactured or refilled by a third party can cause this error.

To help identify a refilled cartridge, look for the yellow label attached to the toner drum and the body of the toner cartridge. If this is damaged or removed, the cartridge may have been refilled.

If you are using a third-party refilled or remanufactured toner cartridge, it is recommended that you install a new Lexmark brand toner cartridge. Lexmark cannot guarantee the compatibility of any third-party toner cartridges with our printers.

OR

1 Switch on the Lexmark X83 printer.

2 Lift open the cartridge door at the front of the device, below the scanner unit. The printer automatically moves the cartridge carrier to the correct position.

3 Pull each ink cartridge toward you to unclasp it from the carrier. Lift the cartridge out of the cartridge carrier.

4 Clean the copper contacts on the bottom of each cartridge with a clean, dry lint-free cloth. Use a gentle, circular motion to clean the contacts.

5 Insert the ink cartridges back into the cartridge carrier. Push back firmly on each cartridge until it snaps into place.

6 Repeat each step in this procedure again. Close the cartridge door.

Oct 04, 2012 | Printers & Copiers

1 Answer

X2500 new black cartridge won't work


Try to insert a different known working or a new color cartridge to identify if it's a faulty cartridge issue. Please contact Lexmark Technical Support Center should you need further assistance.

Mar 28, 2012 | Lexmark X2500 All-In-One Printer

1 Answer

My new color store bought cartridge is not being recognized as full on my printer #29 for x2500 Lexmark rpinter.


Make sure you are inserting a genuine Lexmark cartridge.
It could be a slight communication problem between your cartridge and your printer. Try to remove the cartridges from your printer > close the printer cover > unplug / re-plug the printer into the power source to reset it > when the printer turns on, reinsert the cartridges.
If the problem continues, please contact Lexmark Technical Support Center for additional assistance.

Sep 13, 2011 | Lexmark X2500 All-In-One Printer

1 Answer

I have had no problem with refilled cartridges up to now for my lexmark printer. After having the computer cleaned and updated etc. a new message appears on the screen when I want to print. It says the...


Lexmark does not recommend the use of refilled/remanufactured cartridges. They tend to degrade print quality and cartridge performance since refillers don't have access to Lexmark ink that is specially formulated by Lexmark to pass through microscopic nozzles at extremely high temperatures.
Note that when a cartridge is refilled it can no longer register its ink level.

Aug 23, 2011 | Lexmark X2500 All-In-One Printer

1 Answer

I replaced both cartridges in my x2500 with new cartridges but the printer still says I need to replace them. What to do?


Your cartridge nozzles may need to be cleaned. Open the Lexmark Solution Center. From the Maintenance tab, click Clean to fix horizontal streaks. Click Print. A page prints, forcing ink through the print cartridge nozzles to clean them.

Apr 11, 2011 | Lexmark X2500 All-In-One Printer

1 Answer

A light on my computer won't shut off


well..these happen when the printer cartridges are changed, AND the print clean/alignment are not conducted.


Aug 07, 2008 | Lexmark X2500 All-In-One Printer

2 Answers

Ticket # 49578


If you bought your printer as part of a pakage from Circuit City it may use cartridges only supplied by them. In that case it's a #2 and a # 3. I had the same problem, they don't tell you that though.

Jun 12, 2008 | Lexmark X2500 All-In-One Printer

3 Answers

Lexmark x2500


Try cleaning the copper plates and install back again if the same message pops up try single cartridge if the error exits with 2 cartridges ,replace the cartridge as lexmark cart has 1 year warranty..

Mar 25, 2008 | Lexmark X2500 All-In-One Printer

1 Answer

Lexmark (Invalid cartridges)


That printer uses Lexmark 32,33,34,35 cartridges. The branded cartridges should work. Have you contacted Lexmark's technical support center? Contact information is on www.lexmark.com. They should be able to get you going again.

Mar 09, 2008 | Lexmark X8350 Print, Scan, Copy and Fax...

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