Question about Brother SE-270D Computerized Sewing Machine

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Thread tangles under throat plate while embroidering

I have a problem while embroidering with my Brother SE-270D. It usually happens when embroidering a denser design. The upper thread tangles under the throat plate, causing the stitching to eventually stay in one place and then bunches the fabric. I have to lift up the embroidery hoop as much as possible and get a scissor in underneath to cut the threads. The bobbin is wrapped with tons of thread. There is a hook about an inch long that seems to be stuck over the bobbin area. I have pushed (with force) this hook back so that it aligns with the side of the inside of the machine. Have I broken something? I am using bobbin thread for embroidery. My tension is set at about 2-3, because anything tighter seems to make it worse. I am using a Size 15 bobbin, but not necessarily the one that is made for a Brother machine. Any help would be much appreciated. It is extremely frustrating. I would have to drive almost 70 miles to get it looked at.

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  • Anonymous Nov 25, 2008

    I have the exact same problem and yes it is very frustrating!! This is a wonderful sewing/embroidery machine and I cannot get it to work right. Have not had it long. If anyone knows the answer to this please please give some feedback!!

  • AmyB55 Dec 01, 2008

    I have tried a few things since I posted this problem. I make sure that the pressure foot is up when I load the thread. I noticed that I did not always have it in the "up" position.

    Also, I used the 60 wt. Brother bobbin thread that came with the machine. I had been using bobbin thread, but noticed it was 70 wt.

    One other thing I did, but don't know if it would make a difference. I used a cone holder that I bought at JoAnn Fabrics that holds the thread spool separately from the machine.

    With these changes (and lots of praying), I was able to successfully complete 10 designs in a row with no problems. These designs were very small, from 1 - 2.5 inches, so not a real big design. But it used to give me problems with even this size. And some of these designs were dense in spots. I have to put a little pressure on the design part of the hooped item when it comes to the denser parts, as the hoop likes to "jump" up and down. I just use a little pressure with a blunt instrument.

    Anyway, having better luck, so I thought I would share these ideas. Actually got them from reading other posts and tried them.

  • krnolan Mar 27, 2009

    I've run into this problem over and over again as well. After googling and finding these same questions here (and I thank everyone very much for your fixes), I have to ask, has anyone ever talked to Brother directly? If so, did they have a solution? I'm very new at using my machine so at first I thought this problem was something I was doing wrong. I took the machine to a sewing class to learn to use it. That was the 1st time it ever came out of the box. It didn't come with an embroidery bobbin at all. Perhaps a factory mistake. I bought Brother bobbin thread and reusable bobbins (11.5 mm) which was suggested by the sewing teacher. Is this the wrong size bobbin? I also purchased a bobbin guide/riser which worked in class but not at home. I let my instructor know but she didn't have any suggestions other than, take it out. I also purchased a complete set of embroidery thread. The machine doesn't seem to like it for the self doesn't want to catch. I have to put on a head lamp and go VERY slow to get a catch, sometimes, several times. I'm so confused and there doesn't seem to be very good technical help on the Brother website,



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Could the little hook that is stuck over the bobbin area be the thread cutter? My thread cutter gets stuck there and I have to turn my machine off and then try to use the cutter to reset it to its "resting" position.

Posted on Feb 04, 2009

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Take the cover off or at least enough to blow the gear drives out around the area of the thread cutter. We use a air pump that you use to blow up an air mattress with. You will also need tweezers to pick out the thread etc. that gets wrapped around the gear and in the teeth. What happens is the gear drive gets clogged and does not turn freely.

Posted on Jul 26, 2009

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I have this problem more frequently when I use a bobbin spool it doesn't like. It happens occasionally anyway but more when I use a different bobbin than it came with.

Posted on Nov 26, 2008

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