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I purchased an Acer Aspire 5315 laptop from a PC company. When I try to set up a dial up connection, the internet wizard is unable to continue and needs to be closed and says to contact the administrator (me) or tech support. The wizard does not give me the opportunity to enter any ISP details at all. The PC was used for election training recently, so only used for 15-20 hours, sent back to the PC company at the end of training, then bought by me. Any suggestions for a novice?

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  • astrav Nov 23, 2008

    Thanks for that, I restarted the PC in safe mode and checked a few things. After restarting in normal mode, it was fine. It seems that the PC did not set up correctly on first start up and missed a few important steps, which continued after restarting from safe mode. Incidentally, my pc was stuck on logging off but this was fixed too.

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I would reset the cmos battery. Go into bios and set all settings back to "default".
The cmos is the round watch like battery on the motherboard. Be careful not to touch anything else if your not familiar with this procedure. Take it out for about 3 min. Then restart your pc and hold down the delete key (may be another key). Once in bios screen I think it's F5 or F6, please read screen carefully to be sure which is the "load default" setting.
This will at least put the pc back to factory default settings free of any users settings.

Posted on Nov 23, 2008

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