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I purchased an Acer Aspire 5315 laptop from a PC company. When I try to set up a dial up connection, the internet wizard is unable to continue and needs to be closed and says to contact the administrator (me) or tech support. The wizard does not give me the opportunity to enter any ISP details at all. The PC was used for election training recently, so only used for 15-20 hours, sent back to the PC company at the end of training, then bought by me. Any suggestions for a novice?

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  • astrav Nov 23, 2008

    Thanks for that, I restarted the PC in safe mode and checked a few things. After restarting in normal mode, it was fine. It seems that the PC did not set up correctly on first start up and missed a few important steps, which continued after restarting from safe mode. Incidentally, my pc was stuck on logging off but this was fixed too.

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I would reset the cmos battery. Go into bios and set all settings back to "default".
The cmos is the round watch like battery on the motherboard. Be careful not to touch anything else if your not familiar with this procedure. Take it out for about 3 min. Then restart your pc and hold down the delete key (may be another key). Once in bios screen I think it's F5 or F6, please read screen carefully to be sure which is the "load default" setting.
This will at least put the pc back to factory default settings free of any users settings.

Posted on Nov 23, 2008

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Hi,
Please check that the sound device is turned on. Did you install the drivers ? If no Please click on the below link and download the drivers fro your laptop. Click on audio realtek268. Save the file and install it.

http://www.laptops-drivers.com/acer-notebooks/download-driver-for-acer-aspire-5315.html

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Thank you........


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1 Answer

I own an aspire 3000 laptop that has a dial-up connection but the downloading is very slow at an average of 2kb's a second. is there anything i can do to increase my download speed? Phil


Dear Sir,

Dial-up internet connection have always slow. Take a broadband connecton with a average speed of 256kps. so that only u have getting a speed downloading. ok or else u buy a usb drive having internet connection with have high speed. ok

Thanks
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"Don't forget to rate the solution"

Jun 27, 2008 | Acer PC Desktops

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try using the internet connection Wizard. setup a new account and follow the steps.
Theres also hardware wizards to resolve any conflicts/issues et,c.
If you are asked for a number to access an outside line, leave blank. unless it,s asking for your area dialling code. i.e 0121 0r 0161 et,c ( UK )

Mike @ compurepair.

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No modem


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