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MS wireless laser keyboard 5000

Volume control on keyboard does not work (mute does) i have tried reinstall the keyboard software but the volume control is still not working..(mute work). is there anything else i could do to fix this?

keyboard : MS Wireless Multimedia Keyboard 1.1
OS : Windows Vista 32bit

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  • Anonymous Dec 13, 2008

    same problem, but with multimedia 1.1 keyboard

  • Anonymous Jan 25, 2009

    Same problem on 4000

  • Anonymous Mar 31, 2009

    i have same problem with xp

  • fmr888 May 11, 2010

    i have the same problem ,will look it up in mircosoft pages.

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Go to the Hkey_local_machine\system\currentcontrolset\services\hidserv\parameters, ServiceDll parameter defines the path to the file hidserv.dll that is needed to make sound+\- key workable. I searched for that file on my computer and found it at C:\WINDOWS\system32\drivers\ , but ServiceDll registry parameter pointed at %SystemRoot%\System32\hidserv.dll, so I changed it's value to %SystemRoot%\System32\drivers\hidserv.dll, rebooted my computer and solved the problem;)

Posted on Apr 20, 2009

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Posted on Jan 02, 2017

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Pc sound is not working right now hepl me


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Microsoft wireless keyboard 4000 and wireless mouse 5000. Installed software and recognizes mouse and keyboard but only funtion as standard devices, none of the bells and whistles work. open software and...


If you want to check if the software is installed correctly and the keyboard is working fine try using the multimedia key. If you are able to use the multimedia keys for reducing and increasing the volume or mute the sound that means it is working fine.

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Normal 0 Are you using Windows Vista? If you arethen go to Control Panel.
1. Click on PRINTERS.
2. When the Printer Properties comes up, CLICK on KEY SETTINGS.
3. Then set up the keys by selecting the Volume +/mute key which is the bottom one and click on it.
It will give you another window. Make sure you have a check in the block that says "Displays Volume and Mute Status on screen" Hope that will help some. Bud
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1 Answer

MS wireless laser keyboard 5000


If the volume controls do not work inspite of reinstalling the software, then most likely your keyboard is defective and will need to be replaced.

You could try a clean install as a last resort.
For XP: http://www.fixya.com/support/r545620-installation_problems_keyboards_mice_in

For Vista:
http://www.fixya.com/support/r643558-clean_boot_in_vista

Hope that helps!

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MS wireless laser keyboard 5000


Sorry for the delay in replying but i THINK have have the solution which I got of the Saitek forums.
I have had the same problem with VOLUME controls on two MS keyboards and a logitech, this worked a treat.

So what do you need to do?
FIRSTLY check Control Panel->Administative tools->Component services and click "Services (local)", on the RHS look for "HID input service" under STATUS it should say STARTED, if it does im not 100% if this will help but try anyway. If it doesnt, this should work.

Go to START->RUN and type REGEDIT and navigate your way to the following:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\HidServ\Parameters

If there is a file called "ServiceDll" delete it (make a copy obviously and stick it on your desktop or something). Right click in the RHS of the page and create a NEW->Expandable String Value.
Call it "ServiceDll" (exactly as typed here without quotes), and make the value read "%SystemRoot%\System32\hidserv.dll" (without quotes). Now exit out of Reg edit and go back to Control Panel->Administative tools->Component services. Next to HID input service right click in the gap under STATUS and press START. Close properly and your volume should now work.
Good luck.

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HAve you check logitech website. There are updates on these that relate to your problems

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