Question about SanDisk Sansa e260 MP3 Player
I recieved a new Sansa e260 for Christmas and installed the Sansa Media Converter, and then connected the device to the computer. However, the Sansa Media Converter (version 220.127.116.11)and Windows Media Player (version 10.00.00.4036) don't recognize the player. The screen on the e260 says 'Connected' and has the arrows going back & forth. Windows Device Manager lists Sansa e260 under 'Windows Portable Devices' and when I click on that it says Location is Location 0 (Sansa e260)and that "This device is working properly". I've downloaded and installed the Sansa Updater and checked for updated versions of the device drivers. I've rebooted the computer (Windows XP, Service Pack 2) but still no luck neither the Sansa Media Converter or Windows Media Player recognize the device. Is there more I can try?
I agree with the above suggestion. Try setting the USB Mode under "Settings" on "MSC" on the Sansa. My computer would not recognize the e260 when the mode was set to "MTP"; works fine on "MSC".
Posted on Jan 02, 2007
Figured out the advice. It did work for me.
what you need to do is in the MP# drive (not the Computer)
1/ Go to settings
2/ go to USB Mode
3/ Change to MSC from MTP
When I re-connected the MP3 player magically appeared as a Sansa drive!
Problem Solved. Hope this helps someone somewhere
Posted on Dec 25, 2007
If you have an E260 v2 and your computer won't recognize it, do the following:
1) Download the sansa firmware updater from the sandisk website (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe).
2) The program then turn off your sansa. (unplug it first).
3) Now move the hold button to the right and then hold down the center (round) button and then the power button.
4) Once your sansa is on, you can stop pressing the other buttons.
5) Now plug in your sansa.
6) Once this is done, your firmware updater should automatically start. If it doesn't, go to C:\programfiles\sandisk\.... and open it.
7) Select the most recent firmware and download it (it should automatically install).
8) Once this is done, disconnect your mp3 player (your firmware will then update).
9) Turn your mp3 player off.
10) Turn your mp3 player on.
11) go to Settings, USB Settings, and select MSC.
12) plug your MP3 player back into your computer and it should now recognize it.
Posted on Jan 22, 2008
I know this wont help everybody, and I am not sure why it helped me even....I have about 6 USB ports throughout my computer. I connected it with one, and was pulling my hair out for an hour. I tried it in a different USB port, and it recognized it right away. Bill Gates, I don't know why you toy with us like you do...
Posted on Feb 22, 2008
After reading all these solutions I called up Customer service, since I had the same problem. My laptop does not recognize Sansa e260 connection. He asked me what versions were my Operating system and the Windows Media Player. It turns out that my OP was fine - Windows XP SP2. However, my media player was version 9. Following his advice, I went to Microsoft.com and downloaded WMP version 10.
Thankfully, it has been working great since then. He told me that since I had the e260 v2, it was necessary that I had these updated versions.
Hope this solves most of your problems, if not all...
Posted on Jan 08, 2008
I went to mode, but there's no "mtp" or "msc" mine only says either "rhapsody" or "playsforsure" anyone know what I'm talking about or have a solution? anything?
Posted on Jan 31, 2007
Used to have this problem. Open converter and then plug in the device. It usually takes a couple seconds for the converter to recognize it. Then it should show a pic of the device in the top left corner with the memory shown right below it.
Posted on Dec 23, 2007
Oddly, switching USB ports worked like a charm for me. A yellow bubble popped up telling me that I had to connect the MP3 player to a faster port, and when I switched it, the computer suddenly recognized it perfectly and it began to charge. Excellent. Thanks to whoever suggested this. Hope it helps.
Posted on Aug 17, 2010
Fullerene i love you this totally helped :P
Posted on Sep 01, 2009
I hav d same problem of my laptop not detecting my sansa e260 i installed firmware updater but it doesnt work either when i try openin it via c drive it says "sansa updater can only be launched by sansa service" ..
also i tried going to settings to change it to msc from usb but i cant find usb mode ..
Posted on Jun 20, 2008
Keep pressing the middle button that should help
Posted on May 31, 2008
I bought a Sansa e260 few weeks back.
I have the same problem that i dont see the USB mode option in Settings. I tried installing the firmware... it got installed on the PC, but it doesnt seem to do anything after that when i connected the player to the PC.
Pls tell me how do I go about with updating the firmware !!
Posted on May 30, 2008
You need a 2.0 usb port i had the same problem my computer has a 1.4 speed which doesn't work on mine
Posted on Mar 14, 2008
I have tried everything ndhusn mentioned and i dont get anywhere.
all i see is a note that system is shutting down, hold button must be enabled.
Posted on Jan 28, 2008
SanDisk Sansa C240 MP3 Player 1GB
Posted on Jan 28, 2008
Rhapsody mode *is* MSC mode.
Posted on Jan 19, 2008
Ok mi problem is that mi sansa no longer works
its been 1 week and its not wrking
Posted on Jan 11, 2008
Had same problem on my e260v2 untill I updated the firmware on it. Now have usb option in setting menu
Posted on Jan 10, 2008
I need a little help you see i went under settings but i do not see usb mode at all and I also have to problem of my converter not syaing that my sansa is connected, help please!
Posted on Dec 31, 2007
Thank you for the information. I was able to change the USB mode and now my Windows recognizes the device. Working fine now, thank you.
Posted on Jan 12, 2007
Same problem, tried the suggestion but without luck.
Posted on Jan 09, 2007
I had the same problem. You have to go into the settings and change from MTP mode to MSC mode before you hook the device to the computer.
Posted on Jan 02, 2007
I have the same problem but the e260 I purchased is model e260/v2 (look at the back of the player at the very right bottom). I called Sansa and was told this model does not have an option of changing from MTP to MSC mode. It comes in MPT mode only. Now what?
Posted on Jan 02, 2008
Substitute REC fo volume + in the following:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor
Posted on Dec 17, 2008
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