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Trying to set up new password and when asked to give my mac# which is 0015A3BB0F3F It says it is not a good number.Inside my comp. it says my # is 000F1FA9C7 ???? in my old information the Mac # was 0015A3BB0E3B(Racine) When I started RR with cable I lived in Racine at 1715 Main St. In May we moved to Union Grove and went with the three in one-Cable/Phone/TV/on line service.... One problem is I have two logins listed, the correct one s/b popahle1@wi.rr.com and I need to remove the other which is popahle1@.wi.rr.com The computer is set that I am in the Milwaukee area time warner is that correct ? I need to have this resolved I really need my E-mail... I use incredamail for my E-mail but need it to all tie togeather. Pamela M. Opahle (Account Name) 15941 Durand Ave Lot 3D Union Grove, Wi 53182 Phone-262 8644-249 f1 f

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  • Master
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Hi and welcome to FixYa,

Seems an interesting issue. For starters, pls try:

  • use a colon : to separate the MAC address every 2 character, 00:0F:1F:A9:C7;
  • confirm the two logins s/b popahle1@wi.rr.com & popahle1@.wi.rr.com, you can delete one account inside COntrol Panel / Users Accounts;
  • is the new password for an email address or for logging into the computer;
  • postback what your computer is and what operating system.
Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 23, 2008

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  • Master
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Try to put a dash in between of the two digits on the mac # like 00-XX-XX-XX and so forth.

Posted on Nov 23, 2008

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