Side by side refrigerator/freezer

The drain to it is stopped up or the heat strip that melts the ice has gone bad. When working right, the water should drain out. The water goes into a pan under the freezer and evaporates.

Your Refrig/freezer should be set as follows:

Refrigerators: 36 to 40 degrees. Ideal temp is 37 Fahrenheit. Note: A temp above 42 degrees promotes bacteria.

Freezer: temp should be -5 to 6 degrees Fahrenheit. Ideal temp is 0 degrees.

Then check the door seals around the edges to see if any splits, tears or cracks have messed up the seal. This will cause your compressor to constantly run as it's trying to cool off the warm house is being sucked into the freezer (or Refrig). A sure sign the door seals are damaged is lots of ice in the freezer door area or water pooling in the bottom area of the refrigerator.

Wait about 4 hrs after you readjusted the Refrigerator/Freezer settings so everything settles down. If you still have problems then the coolant may need to be serviced (topped off) or the motor serviced/checked.

Don't procrastinate because a water heater and Refrig/freezer are the 2 largest energy users in your home- they run 24 hrs a day.

Hope this helps...

Try a defrost period of about 36 hrs, sound like you thermal probe is encased in ice.

I assume you mean from the freezer. Condensate drain is clogged. The drain is at the back, bottom inside the freezer and is probably frozen.

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Your drain tube may be stopped up with ice at the upper end because it drains too slow because it's stopped up at the lower end in the evaporator pan under the unit at the floor. It can get dust and mold in it. Once you get the ice out at the top a little pressure with a turkey baster will usually clear it out. Flushing it out with hot water and clorox may help.
Make sure it drains quick enough to prevent refreezing. . The drain should be located below the evaporator coils on the lower back of the freezer.

the drain is clogged.take a hair dryer and un thaw the drain

Find a piece of solid uninsulated aluminum or copper ( ground wire , ok ) about 14-16 guage thick , and insert one end as far into the drain as possible , without force . Wrap the other end around the black tube ( defrost heater ) , just above the drain hole , about 2 turns . When the heater comes on , this heat will transfer to the wire , keeping the drain hole from freezing up , and letting the water go thru and into the drain pan under the refrig .

There should be a drain hole or line allowing it to drain into a drip pan under the unit. You need to unplug the unit, melt or chip the ice out, make sure the drain is not plugged ( it could be plugged under the freezer.

the fan behind the ice maker is iced up poss fault defrost heater gone try total defrost faor a list 36 hrs restart it noise come back then you need to repace the defrost heater hope this helps

Take back panel off freezer and will be at the bottom of freezer