Question about Kenmore 24032\24036 Top Load Washer

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Grimy build-up in the washer

My High Efficiency Kenmore Elite gets a terrible build up of grimy, nasty mess inside the rims and in the tub itself. I have had the washer serviced and the repair man was amazed at how bad it was. I have used Sears special solution, vinegar and clorox to try to rid this problem. I do know that it is not my water line nor is it what I am washing. Our clothes are just dirty from everyday wear. Also, the washer seems to be picking my towels to pieces. Brand new towels are coming out with the threads pulled all over them. I am hoping someone can help me with these problems. Thanks

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  • robert_s_car Nov 25, 2008

    Thanks for the response but I rarely if ever wash w/ cold water and the agitator seems to be working fine. Any other thoughts? Thanks

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Robert_s_car,


I'm very sorry to hear that your washer is giving you problems. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved as well as get your washer repaired to your satisfaction. At your convenience please contact our office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the washer was originally purchased under (if different than the contact phone number) and we'll call you directly. Also, in your email, please provide your screen name (robert_s_car) so we can reference your case. Again, I apologize for any trouble we have caused but we do appreciate any opportunity to help.



Thank you,


Brian H.

Social Media Moderator

Sears Social Media Support

Posted on Aug 08, 2011

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Give me the model number off your washer and i will pull it up and give you a better idea.
larry

Posted on Nov 25, 2008

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Sound like you wash on cold water ,,,,, cold water wont break out the soap or solftner.
also sound like you have a broken agitator or washplate

Posted on Nov 24, 2008

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Excellent fix! I printed your instructions and was able to easily follow them...


This advice is for Kenmore Elite and Whirlpool Duet model FRONT LOADING washing machines. If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here’s the information you need to check the drain pump:

Symptom: PUMP IS RUNNING, BUT NOT DRAINING PROPERLY.

  1. Unplug the washer while servicing inside the unit.
  2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
  3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
  4. There is an access removal cover on the pump that can be removed to clean out the trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
  5. Here’s a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
  6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there’s nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
  7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
  8. Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
  9. With the bottom panel still off, plug the washer back in and select the following on the operator console – DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button). “C00” will show on the console display as the washer begins diagnostics mode.
  10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
  11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump energizes and the washer will begin to drain.
  12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.

NOTE: It is normal to have residual water left inside the wash tub under the wash basket. This is why it is important to leave the door ajar when not in use so this water does not become sour.

on Oct 10, 2008 | Kenmore Elite 45986 Front Load Washer

2 Answers

Why does it always become unbalanced in spin cycle?


how confident are you to get inside it? Check the balance springs and shock absorbers.

Normally it is two simple things.

First the machine must be level front to back and left to right. Also all 4 feet must be in equal contact with the floor.

Make sure you load the washer evenly with clothes. Mix large and small items so when the spin starts the clothes even out. Never wash just one large item that is very absorbent, like one bathrobe or one blanket..

Dec 26, 2015 | Washing Machines

1 Answer

Why washer has to go on spin cycle 3-4 times to get water out but still wet


your pump may be clogged or there is a clog between the tub and ejection hoses.

Aug 18, 2014 | Sears Kenmore Elite 4.5 cu. ft....

1 Answer

How to fix washer leaking from bottom when spenning


Might be the hose from tub to pump or pump to outside. Check each by raising the unit and do a spin cycle.

Apr 22, 2014 | Sears Kenmore Elite 4.5 cu. ft....

2 Answers

How to fix suds lock on Kenmore


The Sd code on most Kenmore Elite HE washers indicates a suds lock (usually caused by excessive suds do to overuse of detergent). Check for the presence of excessive suds in the washer. If you see a lot of foam, the code is likely caused by this problem. You will likely be able to drain the washer and spin out the clothes once the suds dissipate. Run an empty cycle with 1 cup of liquid chlorine bleach through the washer to help rinse out suds residue. If you see foam emerging during the empty cycle, you may need to repeat this process. You can also use Washer Magic or AFFRESH to help clean suds residue out of the washer. These products are available at your local Sears store or the grocery store. Make sure that you are using HE (High Efficiency) detergent in the appropriate quantity. You may need as little as a tablespoon of detergent in a high efficiency washer due to the low water level. You may need even less for a while since the clothes will likely have detergent still dissolved in the fibers that will emerge during subsequent wash cycles.

There are many different models of Kenmore Elite HE washers. If you do not see any apparent problem with excessive suds or need more help, resubmit your question with additional details and the full model number of your Kenmore Elite HE washer.

Jan 11, 2011 | Kenmore Washing Machines

1 Answer

Do I need to secure the tubs inside Kenmore Elite Washer & Dryer?


Not the dryer but you do for the washer ... there is bolts that go in the back to hold the tub ... the bolts came with the washer went it was new... you may be able to get a set from sears...

Oct 03, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer

I have a kenmore Elite front loading washer and yesterday during a load it made a terrible noise and when the washer was opened two of the fins inside the stainless steel tub had fallen off and now when...


u will need 2 replace all the baffles .remove top when this done on top of tub u will see a plug removethis . if u notice on the new baffle there is a place for a screw, that screw hole can b acessed through the hole in the top. the factory never puts these screws in the noise I dont know about. haundi24

Jul 21, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer

Kenmore washer stock no. 22642 shakes terribly during spin cycle


There is a suspension plate under the tub.
It also has 3 pads on it to support the tub.
There are springs attached to support the angle of the tub.
Check all these parts and repair or replace as necessary.

Mar 02, 2009 | Kenmore 24032\24036 Top Load Washer

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