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you must have transferred a virus into your player.. what you should do is to connect it to a computer with a strong anti virus and scan for viruses, if that still doesnt solve the problem then you will have to format the player i.e deleting all the files on the player
if this is happening frequently, then you must connect your mp3 player to the computer, then format it. after formatting, connect it to the computer then transfer all the songs. this should fix your problem.
1. Free a USB port on your desktop computer. Now, grab the USB cable for your SanDisk Sansa MP3 player and connect the player to your computer. 2. Wait for your computer to find and recognize the player. This may take a few moments. Once you receive a confirmation message, open your computer and scan the icons for the SanDisk MP3 player. 3. Open the SanDisk Sansa MP3 player on your computer. The music files that you currently have saved to the player?s memory are displayed. 4. Open a folder containing music files that is stored in your desktop computer?s memory. Scan the files for songs that you want to transfer to the SanDisk Sansa MP3 player. 5. Left-click on a song file and drag to the SanDisk Sansa window. Drop the file and let your computer complete the transfer. The transferred file appears at the bottom of your music list. 6. Unplug your SanDisk Sansa player from your computer. Turn the player on and allow the file transfer to update to the internal memory of the MP3 player.
just use ur data cable that came with ur mp3 to transfer music from computer to ur mp3 player.Just connect ur mp3 player to ur computer via that data cable and transfer music from computer to mp3 player
If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!