Question about Canon PIXMA MX310 All-In-One Printer

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MX310 scans document with a long black line through it.

I've had my MX310 for 3 months with no problems until now. When I scan a document on the scanner bed - there is no problem - it works perfectly. However when I scan a document via the roller on the top of the machine, the document is printed with a long black line through it. I have checked both of the glass plates for scum or goo - but they are squeaky clean. I don't imagine that this is a printer problem because the document prints fine when place on the scanner bed. Does anyone have a suggestion as to what else I could try?

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  • frankbigs Jan 08, 2009

    Long gray line when using the sheet feed scanner, no line when using the scanner bed.

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How can i fax and scan on canon mx310


for scan, in windows go to accessories
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now it show your scan document
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May 14, 2011 | Canon PIXMA MX310 All-In-One Printer

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How do I scane on my mx310


You will need to plug the printer andcomputer together with a USB cable in order to use the printer's scanningcapabilities. The scanning unit on theMX310 features an automatic document feeder on top of the printer, which willscan multiple pages itself. You can also choose to load documents on thescanning glass, which is covered by the scanner's lid. This is how to do it. 1. Turn on the printer by pressingthe "Power" button until it illuminates and turn on the attachedcomputer. Wait for the printer to finish its initialization process beforecontinuing. 2. Place the document face up inthe automatic document feeder if the document's papers are uniform in andfit in the feed tray. Adjust the paper-width guide to the of thedocument's papers. 3. Place the first page of thedocument face down on the scanning glass after you have lifted the scanningunit's cover, if you choose to not use the automatic document feeder. Close thecover again slowly so the document does not shift on the glass. 4. Press the "Scan"button on the printer's control panel, then press either "Black" or"Color," depending on the type of scan you would like to perform. 5. Retrieve the scanned documentfrom the automatic document feeder's output tray once the scan job is over.Otherwise, click on the "Yes" button on the computer's screen,indicating you would like to scan another page. 6. Lift the scanning unit's cover,remove the document from the scanning glass and place the next page of thedocument face down on the glass. Close the scanner's cover and click on the"OK" button on the screen to scan the next page. Repeat this processuntil all of the document's pages have been scanned.

Jan 13, 2011 | Canon PIXMA MX310 All-In-One Printer

1 Answer

I havea mx310 but have lost the manual - how do i set up to scan photos?


You can download your manual from this site:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx310#BrochuresAndManuals

Solution: Setting scan methods for the button (Windows) - MX310

Scanning using the Operation Panel

You can scan documents using the operation panel.
Important

bullet.gifDo not disconnect or connect the USB cable while the machine is in use.

bullet.gifIn Windows XP, the program selection dialog box may open when you press the Color Start or Black Start button on the machine for the first time. In that case, select MP Navigator EX, then select Always use this program for this action and click 'OK'. From the next time, MP Navigator EX will start automatically regardless of the selected scan mode.


arrow.gifSelecting a Response to Commands from the Operation Panel


1. Place the document face-down on the platen.



2. Press the Scan button on the machine.


The machine enters Scan Mode.



3. Press the Color Start or Black Start button on the machine.



MP Navigator EX starts on the connected computer. Scan documents on the platen or ADF (Auto Document Feeder) using MP Navigator EX.

Trust this is helpful.

Dec 14, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Black line on copies and scans - not when i print


Are you using the automatic document feeder (ADF) when copying/ scanning? If so, clean the area on the left side of the platen glass -- that is where the original document is read. There is probably some dirt or other foreign material that is blocking the scanner and causing lines.

May 05, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

When I scan pages in the computer using the document feeder a black line appears on the scanned pages. what can I do?


Try cleaning the PMT (Photo Multiplier Tube) - the glass tube that picks up the image. If there is a foreign body or dirt on the tube you will see a black line vertically (in the scan direction) on the page.

Apr 12, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

TO SCAN MY PICTURE


I right click on the scanned document to get the "picture toolbar"/select "picture control"/uncheck "automatic" and check "black & white"/print. Then can scan

May 27, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How to scan a document using Canon MX310 to Microsoft Word


you can try it by using the scanner option on the control panel. If you are using windows operating system, go on start menu, select control panel and double click scanners & cameras. Double click the scanner online and start scanning the documents. Save it in the format you want but it is usually default as jpeg.

scanned documents usually saved as .pdf file if you run the scan option directly on the printer. By pressing the SCAN button the printer. So do not use this option if you do not want the documents to be saved as pdf files.

Mar 30, 2009 | Canon MX310 Office All-In-One Printer

1 Answer

How do you scan a photo?


- press "scan" button, then press "start" button (either black or color)
- a small window (MP Navigator EX - MX310 series) should appear on your computer screen
- you can then choose one of the option there
- place a document or photo you want to scan on the canon plate face down
- then back to your computer screen and click "scan"

i have iMac and the pop up window says (MP Navigator EX - MX310 series) when i press "start" button on Canon
now i'm not sure if it'll say (MP Navigator EX - MX310 series) on windows PC
hope this helps. good luck.

Feb 12, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Scan views fine; prints fuzzy


Try to change the dpi to the maximum, maybe 600 dpi. This will make the picture more defined.

Nov 19, 2008 | Brother MFC-7820N Printer

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