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I haven't been able to access my hotmail account for weeks. When I get to the sign in homepage, it has me signed in a paula_pooh. Then I add my password, the same one I've had for years and I know it's correct. It keeps telling me my password is incorrect. I know it's not but I've had this problem before and I just change my password. Well, this time it keeps running me around in circles. It says I have been sent an e-mail to change my password to another email account, but I haven't. When I go through the process it says that my account has been inactive for too long and I have to change my password. So then I go around and around through the same process.

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  • paula_pooh Nov 24, 2008

    I haven't been able to access my hotmail account for weeks. When I get to the sign in homepage, it has me signed in a paula_pooh. Then I add my password, the same one I've had for years and I know it's correct. It keeps telling me my password is incorrect. I know it's not but I've had this problem before and I just change my password. Well, this time it keeps running me around in circles. It says I have been sent an e-mail to change my password to another email account, but I haven't. When I go through the process it says that my account has been inactive for too long and I have to change my password. So then I go around and around through the same process.

  • paula_pooh Nov 24, 2008

    I haven't been able to access my hotmail account for weeks. When I get to the sign in homepage, it has me signed in a paula_pooh. Then I add my password, the same one I've had for years and I know it's correct. It keeps telling me my password is incorrect. I know it's not but I've had this problem before and I just change my password. Well, this time it keeps running me around in circles. It says I have been sent an e-mail to change my password to another email account, but I haven't received it, nothing. I checked the spam box, nothing. When I go through the process it says that my account has been inactive for too long and I have to change my password. So then I go around and around through the same process.

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7 Answers

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I'm sorry to tell you this but your hotmail account has been hacked and the password has been changed, what you have to do is contact Microsoft customer support and inform them of this, they will make sure that the password is reset and will go through it with you, while you are online, you have to be persistant with them and you could be on the phone for over an hour.
Hackers are targeting hotmail and yahoo messenger sevices and email addresses too, so be carefull when you use the messegers

regards

Posted on Nov 24, 2008

  • Lee Hodgson
    Lee Hodgson Nov 24, 2008

    oh, and the reason you don't recieve a new password is because your alternative email address has been removed from your user setting in hotmail itself

    sorry

    good luck


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Honestly, as long as your registered email address that they're sending your password to is correct, then it sounds like the problem is on their end. I would try to contact their customer service dept. or their support team to see what the issue is and how they're going to fix the email address that you've apparently kept for some time now. I understand how you feel... Once you get comfortable with your e-mail address and that's how everyone knows how to get a hold of you, it really can be a pain when you can't access it and even more bothersome to think that you may have to change it. Hopefully, this won't be the case. If I was able to help shed any light on the subject, then I'm happy to have been of assistance. Have a wonderful evening!

James

Posted on Nov 24, 2008

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If you have a hotmail account you get two option to reset your password:

1. Provide a email address and they send a link to click on to reset the password
2. Provide the region where you are located and answer your secret question. Also make sure the characters given below you type it correctly. Any mistake and you will get the same option again and again.

In that case you have to create a new account.

Thanks

Posted on Nov 24, 2008

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Make sure the e-mail address that their password e-mail is going to is correct. Even the slightest error can send it to someone else. There are many free e-mail services. If the e-mail was correct, try setting up another account and have it sent to that one. If you have someone you can trust, have it sent to them so that you don't have to create another account. The other option is, though I can't make any promises that it will work, is to call them and there is a slight possibility that they can find a way to get a new one, possibly by mail? There really isn't anything else that you can try. The only other option is to close the account and get a new one.

Posted on Nov 22, 2008

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I am sorry about the problem you are experiencing..Once you go to hotmail there should a link saying forgot password..once you click on hat it should ask you a couple questions and then it will give you the options to change your password..Did you enter an email adress when you were sign in for the hotmail account? if so you will need to check in that email adress inbox...If you didnt enter a password.try to use a different computer and that should work..I hope that helps..Please rate accordingly
Than you
Computerrep

Posted on Nov 22, 2008

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Check that you do not have caopitals on, if it sis not that , then contact hotmail to know what is happening.

Posted on Nov 22, 2008

  • Ginko
    Ginko Nov 24, 2008

    See the following:

    To troubleshoot MSN Hotmail outages, please call (1)(650) 964-7200,
    10:00 AM - 5:00 PM Pacific Standard Time, Monday through Friday. Note: this is
    not a customer support line.




    From Contacting Hotmail page.

    Call them and let us know how it goes.


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Check out whether your caps lock is not kept ON.while u insert the password.

Posted on Nov 22, 2008

  • smarttech Nov 22, 2008

    also sometimes due to heavy traffic it takes too long to get open.and if there is some manufascture work or construction  for advanced facility is going on the site it shows up this error.that your password cannot be detected.and also if the account is not been used regularly this happens.or the accout gets disruppeted or gets corrupted this error comes.to overcome this just get opened new account totally.as there is no option if the account gets corrupted for some reasons.also check out your key board buttons are proper sometimes u press the letters which actually are not getting typed due to some faulty key in the keyboard.

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