Question about SanDisk Sansa e250 MP3 Player

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Sync'd songs do not show up on device

When I sync songs (even just one) they do not appear on the device. Although, windows media player says that they are on there, but...their not. And also the megabytes for those songs are taken up. And every time I plug the sansa into my computer, and then unplug it, the device says "refreshing database" But luckily it does not freeze. It is a 2 gig that has all but 400 mb taken up...could this be related to the problem?????
Thanks for the help.

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  • 8,596 Answers

Reformat the player - sub REC for volume + in following:

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Dec 17, 2008

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Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
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How can I delete things that show up on my mp3 but not on my computer?


You probably have your Windows Media Player set up for AUTOMATIC instead of MANUAL synchronization. When this option is selected,Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the GoGear. Now, every time you sync you device, it adds every new file from your computer into the GoGear automatically.

Here's what you want to do (this process assumes you have Windows Media Player 11 and windows XP - if you have another version, just let me know and I will give you modified instructions - reply to the FixYa website, not to my personal e-mail address):
1) Backup all files stored on your GoGear, as this process will delete all files from your GoGear
2) Go into Windows Media Player 11 with your GoGear connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding songs/files you don't want into your player.

As for some files not being viewable, try simply disconnecting the GoGear from the computer and resyncing with Windows Media Player. sometimes files will be displayed multiple times, and a simple resyncing will cure the problem. Otherwise:
You must use Windows Media Player to delete songs from the GoGear. With your GoGear connected to the PC, you want to highlight (single left click) the icon of the GoGear (or line that says Philips GoGear blah blah blah) on the left hand side of Windows Media Player 11 - this will ensure that you are deleting files from the GoGear itself, and not the computer. Once the GoGear line is highlighted, click on the "Songs" or "Album" folder underneath the GoGear line (NOT the "Songs" or "Album" folder underneath the "Library"). This will bring up a list of songs stored on the GoGear into the middle pane of Windows Media Player 11. Highlight (single left click) a song you want to delete and press the delete button on your computer's keyboard. windows USUALLY gives you a prompt asking if you really want to delete the files/they will be permanently removed from your (GoGear) device. Congratulations, you have just deleted songs from your GoGear! :-)

-Tha Mp3 Doctor

Jan 19, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Pearl mp3


This question is listed under the wrong device, but:
Here's what happened: When you first synced your player to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the player. Now, every time you sync you device, it adds every new file from your computer into the player automatically. It will even delete songs from your player that were on there before.

Go into Windows Media Player 11 with your player connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding/deleting songs/files you don't want into your player.

-Tha Mp3 Doctor

Dec 27, 2007 | Philips GoGear SA178 MP3 Player

3 Answers

No access to songs


Several possibilities:
When you first synced your player to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the player. Now, every time you sync you device, it adds every new file from your computer into the player automatically. It will even delete songs from your player that were on there before.

Go into Windows Media Player 11 with your player connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding/deleting songs/files you don't want into your player.

If this does not work, then:
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).


-Tha Mp3 Doctor

Dec 21, 2007 | Philips GoGear HDD6330 MP3 Player

1 Answer

How do i put pics on my 30GB gogear hdd6330


You will be able to transfer songs using Windows Media Player after this -

Turn off automatic synchronization first.
When you first synced your player to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the player. Now, every time you sync you device, it adds every new file from your computer into the player automatically. It will even delete songs from your player that were on there before.

Go into Windows Media Player 11 with your player connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding/deleting songs/files you don't want into your player.

Then:
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

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1 Answer

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Here's what happened: When you first synced your GoGear to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the GoGear. Now, every time you sync you device, it adds every new file from your computer into the GoGear automatically. It will even delete songs from your GoGear that were on there before.

Go into Windows Media Player 11 with your GoGear connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding songs/files you don't want into your player.

-Tha Mp3 Doctor

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Here's what happened: When you first synced your player to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the player. Now, every time you sync you device, it adds every new file from your computer into the player automatically. It will even delete songs from your player that were on there before.

Go into Windows Media Player 11 with your player connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding/deleting songs/files you don't want into your player.

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Here's what happened: When you first synced your player to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the player. Now, every time you sync you device, it adds every new file from your computer into the player automatically. It will even delete songs from your player that were on there before.

Go into Windows Media Player 11 with your player connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding/deleting songs/files you don't want into your player.

-Tha Mp3 Doctor

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1 Answer

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Here's what happened: When you first synced your GoGear to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the GoGear. Now, every time you sync you device, it adds every new file from your computer into the GoGear automatically. It will even delete songs from your GoGear that were on there before.

Go into Windows Media Player 11 with your GoGear connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding songs/files you don't want into your player.

-Tha Mp3 Doctor

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