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I for 1 don't know. But try to go to www.Turtle Beach.com they can help you out. I have Turtle Beach Ear Force XC1 and my mic I can talk but I can't hear anything but if your mic isn't working properly try using a different controller. If that doesn't help try getting a brand new mic.
in skype go to tools>options>audio setting make sue the microphone is logitech and the green bars should start moving as you talk. if no logitech appears or the mic is not producing sound. call logitech for warranty info. if the mic is producing sound below is "make a free skype test call" to see if the program is transmitting.
you haven't mentioned it that i can see but when you have the green plug into the green can you hear sound ?... if so look for the speaker icon on the lower right of your screen. open that to volume control.... look at the mic setting... is the mute box marked ? if so uncheck it and try the mic again
Friend there are two possible solutions that i can suggest:
1) Maybe you don't have an updated antivirus on your computers
so a part of your driver maybe corrupted.
A possible solution is to install an updated antivirus program if you do not not have any or update it to your antivirus company's web site if you have already. After doing this reinstall your driver for your sound card. Then there you go.
2) Maybe you are not using a sound card (it is recommended that you use a soundcard to have the best sound). If you do not have one you'll need to buy one. After doing this repeat my solution number 1).
Thanks i hope i have solved your problem.
P.S. please rate me if it helped you!
may I ask u how long have u had this mic because I had mine for a while and this recently started to happen to me and because of the updates sony has been releasing I believe thats the cause because mine didnt start doing that until update 2.41 was released
Try going to Control Panel -> Sounds and Audio Devices
Click on Voice Tab and make sure the proper device is selected. Click on Volume and make sure levels are appropriate. Lastly, click on Test Hardware and wait until you can speak into the mic to see the voice levels. If you can see the voice levels, then your mic probably works and it is just an issue of configing the COD settings.