My brand new sansa e200 series worked all day tthen all the sudden it turns off and when i turned it back on it goes to te the logo and fades away, then back to the log0 over and over and over again unless i do auto reset but the problem persist
This is a common problem with the older firmware. I just got off of the phone with a tech at SanDisk and fixed my player. Don't do anything to the hardware. Here are the steps for total repair.
1. Switch the player's hold button on. Hold down the record button and power up at the same time. This will bring you into recovery mode. Now plug your player into the computer.
2. Go to http://www.sandisk.com/assets/file/downloads/firmware/e200fw01.00.12.exe and download that program. Run the program and select yes to format and install the new firmware.
3. Unplug the player and wait for it to reset. This will install the old firmware version, so once it is working again, go to the sandisk site again and download the updater for the firmware and install that.
4. Your player works again and you are happy just as I am.
Grace and peace,
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Press and hold the power button. Hold it long
enough (10 to 15 seconds ) it will eventually turn the frozen
player off. Press the power button again to turn it back on. You can
try formatting the player again either through windows media player or
(if a v2 model) through the player's own menu system. Failing that, put
the player in MSC mode and format it from Windows Explorer. I would also update the firmware. I have attached the link to the Sansa site to find the firmware and further instructions. Thanks for using FixYa.
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first.On most models, restart is done by holding the power button in for 15 seconds or longer.Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + (REC button for Sansa e200 series) button, and reconnect the player to the computer while holding the volume + (REC button for Sansa e200 series) button in. Keep holding the volume + (REC button for Sansa e200 series) button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor