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I have an HP Photosmart C4250 All in One printer. I was offered a printer up date on line, so I said yes to the up date, and when it finished I received a window that said the up date could not be installed unless I used a disk called an assistant, which I do not have. Now I cannot get rid of the pop up windows that ask if I want to install. when I say yes, the window asks for the assistant disk. Either send me the assistant disk or tell me how I can get rid of the pop up windows. PLEASE.

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HP also provides tools on HP's Web site that make downloading drivers much easier. HP's browser tools work by integrating with the Internet browser and running scripts to collect important information needed to perform the task. One example of an HP browser tool is the HP Printer Check. HP Printer Check quickly scans your computer for any printers that may be attached and provides links to any drivers or driver update that an attached printer may need. Internet Explorer might block scripts like these and flash the information bar at the top of the viewing window. The information bar displays more information about the item that has been blocked so that you can decide if you want to allow the script to continue. In order to use many of the tools that are available from the HP Web site, you must allow the items that Internet Explorer blocks to install or run. Run or install the items that Internet Explorer blocks by clicking the shield on the left side of the information bar. For more detailed information, use the following step-by-step example to learn how to use the HP Printer Check utility with these security features:

  1. Click an HP software download tool link to install the tool. For this example the link occurs at the top of many Deskjet printer driver download pages and appears as: Click here to have HP automatically check to see if you need a driver update.
  2. Once clicked, an informative window opens telling you more about the tool. To continue, click the Check Now button.
  3. To install the HP software tool, you must click the upper left corner of the information bar (by the shield) and authorize the first item in list. In this example, select Install ActiveX Control (see Figure 5). You can feel safe installing the ActiveX control because you know that it comes from the Hewlett-Packard Web site. CAUTION: Before installing ActiveX controls or authorizing scripts, read the text in the information bar and think about the Web site where the script is coming from. Do not continue if you do not know. Continuing could make your computer more susceptible to viruses or spyware.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 22, 2008

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