Question about Seagate FreeAgent Pro - 500GB, 7200 RPM, USB 2.0, eSATA, External 500 GB Hard Drive

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My computer stopped reading my external hard drive

I have a free agent Seagate 500G External Hard drive. Everything was completely fine... the computer was shut off and I unplugged and removed it from the USB so I could get some pictures off of it to put on my laptop. I plugged it into my new laptop and it wouldn't read the connection and I tried multiple ports on it. I've done this before with my old laptop (Sony V) and never had a problem switching back and forth. Since it wouldn't read I tried to plug it back into the desk top computer and now it won't read it. There is power going to it because the light is on and I can feel and hear it trying to process something like its working, I switched out the USB cable going to the computer and tried multiple ports. I even took a flash drive plugged it into a port and it showed up immediately on the computer and then tried to plug my external back in the same one and it wouldn't work. So the computer reads other devices put in the same port but not my external. There is power going to the external, all connections are secure, its not the USB cord so I ithink its the hard drive itself... how can I get all of my files off of it or get it to work?
Thanks, kim buzzs and squeeks. does not sound like the drive is spinning

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1 Answer

Try the drive in a different USB port. If it still fails try another computer. If it still fails then it's possible the drive is bad. If the warranty has expired you may be able to find a tech savvy friend to remove the actual drive from the case and hook it up to another computer directly. If it recognizes fine then the case is bad. If it does not recognize the drive then the drive is dead.

You won't be able to retrieve the files on the drive unfortunately unless you use an extremely expensive service. These tend to run in the hundreds of dollars.

Posted on Nov 22, 2008

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