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I'm sure the Bushnell Trail Sentry User Manual can help you with this. See -Setup and Operation Guide - If the Sentry is turned on without a card in place, it may not turn off-reset it by pulling one of the batteries out partway, insert a new or empty SD card, and put the battery back in place. Only remove or insert cards with power off.
According to Bushnell's Website in their FAQ section for Trail Cameras:
Category - Trail Cameras
What should I do if I have forgotten my password?
If you have forgotten your password, the product will need to be returned to our repair center. Click on the 'more info' button below for instructions on returning your product.