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Disassemble and disconnect the battery for about 10 seconds. All Zune 30's apparently siezed this AM. MS is working on their solution, not sure when it will come out. The battery disconnect is at least a temp fix. Mine works fine after doing it.
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
[Update - 2:20pm PST]
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
=-=-=-= Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.
Customers can continue to stay informed via the support page on zune.net (zune.net/support).
We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.
Q: Why is this issue isolated to the Zune 30 device? It is a bug in a driver for a part that is only used in the Zune 30 device.
Q: What fixes or patches are you putting in place to resolve this situation? This situation should remedy itself over the next 24 hours as the time flips to January 1st.
Q: What’s the timeline on a fix? The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.
Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008? There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.
Q: What is Zune doing to fix this issue? The issue should resolve itself.
Q: Are you sure that this won’t happen to all 80, 120 or other flash devices? This issue is related to a part that is only used in Zune 30 devices.
Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold? All 30GB devices are potentially affected.
I had the same problem (frozen after first time trying to charge.) I found the solution on another site. I just unplugged the device and let the battery drain completely, then plugged it back in (rear usb port) and voila, it works, that simple.
I turned on my Zune and the screen froze so I turned it off but it would not turn back on.
I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D