Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune screen is black and won't charge

My Zune 30GB just went black and wont charge. I think it might be the battery since it doesn't repond to any button pushing or switches at all.

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  • meetfrednewt Nov 22, 2008

    Nope, neither are the problem. It's got to be something else.

  • devinann Jan 08, 2009

    My Zune will not turn on nor will it detect that it is connected to the computer. It will not charge. I've had this problem for a while, but haven't tried to fix it, but i will tonight (hopefully) and I will post my solution on here, but if you beat me to it.. lemme know.

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I have replaced my 30gb zune model 1089 with new longlast battery.but it's not getting charged.and when i connect my zune to the computer it's not getting detected..........
please do help me.........

Posted on Dec 04, 2008

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You could have a bad charging cord and also you can try to turn the hold button on and off that sometimes works

Posted on Nov 22, 2008

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I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
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=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
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Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

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Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
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