It can't be done without cropping-- a 5x7 will always have a different aspect ratio than a 20x30 image. If you don't crop and want to "grow" the 5" side to 20" the 7" side will end up 28" long, or, conversely, if you want to make the 7" side 30" long the 5" dimension will need to be 21.4".
This is why a 35mm negative will always have some image content missing when it is printed on 3.5 x 5; in order to preserve all of the scene it must be printed to 4x6 to preserve the aspect ratio (2x3) because the 35mm negative is 24mm x 36mm-- a 2x3 aspect.
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Do not try to change the scan size, change the resolution. The window that appears when you want to scan should have a resolution (DPI) area that can be changed. IE: 300 DPI to 800 DPI. This changes the picture size.
following this link i've found resetting instructions for this scanner:
1.. Disconnect the USB cable and the power cable from the scanner. Make sure the power cable is still connected to the power source. 2.. Press the Scan and Email buttons at the same time, while plugging the power cable back into the scanner. The scanner will enter a Demo Mode. 3.. Press the Cancel button on the scanner to start the test. 4.. To end the test, disconnect and reconnect the power cable without holding the buttons down.
I've had exactly the same problem with my scanjet 5400c (blue distorted images) but after resetting the scanner (see instuctions posted above) the problem was fixed
First Scan only a single page and note file size. Now scan 3 or 4 pages ad check the file size. If it is more, then the scanner is clubbing/collating all the images into a single file. Check your software settings and disable this feature if you want individual files.