Question about Linksys Wireless-G Broadband Router

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Wireless Network working on laptop, lost internet on desktop.

Hey tekiMum,
Sorry if this is a redundant email. The last one I sent had me typing a verification code and I was not sure if the email was posted.

Well I finally have internet access to my laptop computer!!! I can not thank you enough for all your help.

However, now I do not have internet access to my desktop. I followed your instructions about only having the modem and router connected and it was at that point that I lost the internet on my desktop.
My internet service provider gave me some trouble shooting tips, one of which was to unplug the router, which I did. I eventually was able to get internet access to my desktop, but lost the internet on my laptop.
Any suggestions? Would I need to use the Linksys software on my laptop to add my desktop to the wireless network? I also tried connecting the desktop to the modem and restarting the modem, no luck.

Thanks for you help.

-Jeff

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Hi tekiMum,
I had a bit of a set back today - I was using the internet on my laptop when all of a sudden I lost connection to the internet. Everything said I was connected but could not open up my IE. So I went through all the trouble shooting tips you gave me and was eventually able to get the internet back on my laptop. I think maybe the problem could have been that my desktop was still connected to the modem.
In answer to your question, yes I have the internet on the laptop with the desktop being disconnected from the modem. I think the only thing left to do is buy a USB to Ethernet adapter.

Thank you for helping me out with this problem!

-Jeff

Posted on Nov 23, 2008

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If you disconnect the desktop from the modem, were you able to get an Internet connection in your laptop?
In order to get Internet connectivity on your desktop at the same time with the laptop, then the desktop needs to be connected to the router. It should be connected to one of the Ethernet ports at the back of the router. Since, your desktop doesn't have an Ethernet port, then you need to connect a USB to Ethernet adapter to your desktop. Then from that adapter, you will connect to it an Ethernet cable going to the router.

You may check the following models:
Linksys USB200M
Linksys USB100TX
Belkin Gigabit USB 2.0 Network Adapter(F5D5055)
D-Link DUB-E100

There are other brands that offer USB to Ethernet adapters that you can check.

Hope this helps!

Posted on Nov 22, 2008

  • Jannette Amandy Nov 23, 2008

    That's right Jeff. As I have mentioned to you before, Comcast is only giving you one or single Internet IP address. The router will be the one to share that single IP address to the computers you have. For that reason, only the router should be connected directly to the cable modem. All the computers you have, should be connected (either wired or wireless) to your Linksys router. So, in order for you Desktop to connect to the Internet at the same with your laptop, then the Desktop must be behind the router as well.





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I just got an Acer laptop for Christmas, and last night it wouldn't connect to the internet because the wireless adapter wasn't connected. I am on my desktop right now. I don't know how to fix my adapter....


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Nov 25, 2008 | Linksys Wireless-G Broadband Router

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I understand. You're two computers needs to be both connected to the router. Can you tell me if your Desktop computer has an Ethernet port? Your modem should only be connected to your router. Then, the two computers have to be connected both to the router. The Desktop will be wired to the router using an Ethernet cable and the Laptop through wireless connection.

Then, access the router's setup page again. You know how to do it, right? Remember launching IE and typing 192.168.1.1? Once you're in Go to STATUS page and look for IP address. Please let me the IP address that the router receives from your modem.

The reason why you need to connect the computers to the router, is because your ISP gives only Internet IP address. If you will connect your Desktop through USB to the modem, then there is no Internet IP address left for the router for your wireless computer.

The router should be the one to receive the Internet IP address and it will be the one to share it to the two computers behind it.

Please update me about this.

Nov 18, 2008 | Linksys Wireless-G Broadband Router

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Hi ther Jeff!

Let's check the IP address of the laptop. You said that it is connected to the wireless network "linksys". Go back to Control Panel>Network connections. Right click on wireless network connection then click Status. Then, click on Support tab and tell me the IP address you have in there. Click details to get the DNS server addresses.

Let me know these information. You are right, there could be proxy servers enabled in the browser that's preventing you to open a website. What version of IE are you using?

On your IE browser, click TOOLS>INTERNET OPTIONS>CONNECTIONS. From Connections tab, click on LAN Settings. Make sure that there is nothing enabled or check on that window. Then click ok.

Go to Security tab. Then click Custom Level. Look for the option "Reset Custom Settings to" which you will find somewhere at the bottom of the page. Set the custom settings to medium-low. If there is no option for medium-low, then select the lowest option. Click ok all the way out and try launching IE again.

Do a ping also to a certain website and tell me if you'll be able to get responses from that site. Open up command prompt. START>RUN>CMD. Then on the cursor, type ping yahoo.com then press enter. Take note of the ping statistics.

If you have Internet Security firewall enabled in the laptop, turn it off. It can cause a conflict with your router's built in firewall.

Please update me about this incident.

tekiMum

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If the laptop was connecting wirelessly before and you didn't change the wireless security key on the router during your troubleshooting steps with the ISP then it should just reconnect. If it doesn't reconnect you should probably delete the wireless profile that's saved and try connecting again. When you delete the wireless profile you will have to enter the security key again. Make sure you have this information handy.

If you are uncertain what the wireless security key is use your desktop that is physically connected to the router to log into the router and reset the security key.

To log onto the router you need to know the routers IP Address. You can obtain that information through the following:

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Type whatever IP Address you discovered into the address bar of your web browser (Internet Explorer for most) and hit enter.

You will be prompted for a login. If you didn't change the default login information to the router it should be a blank username and the word: admin - as the password.

Navigate to the wireless settings and reset the security key.

From your laptop key in the new network key.

Hope this helps.

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There are tons of software you can use to control your desktop remotely.

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Those are the main 2 that you would like.

There are other ones more for more advanced users like:
http://www.uvnc.com/

Good luck!
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