Question about Bose (321GS) System

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Stuck tray I have a Bose AV3-2-1 Media Center and the DVD tray is stuck.

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  • wallpd Dec 15, 2008

    Afraid I'd do more damage I sent to Bose. They have a $150 fixed price to fix anything. I'm confident that price is way high but also confident its fixed. I should have my equipment back soon.

  • Anonymous Mar 13, 2014

    Not sure if this problem is with the Media Center, Bad cable, issue with cable provider?

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  • 71 Answers

Draw loading belt needs changing that is all dont do it yourself send it to bose or a good hifi shop

Posted on Dec 10, 2008

  • kirk
    kirk Dec 15, 2008

    Hi thats bose standard charge its steepthe belt kit is one belt they are a simple change so it should be long regards kirk brown

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1 Answer

321 stuck disc


Take cover off. Locate tray which houses the DVD. You must locate the planet gear (teeth 360 degrees) and turn that manually. It may resist if something is stuck (kid object). Find the UFO first and get it out of there. Then try to plug unit in and eject before prying or applying pressure to the gearing to drive the tray out. You may skip some teeth on the gear and the from that point on the DVD won't load or eject correctly anymore. There is a sensitive timing sequence there so if you skip a tooth, it will need to go the repair center. Take your time and examine everything and try to remove the UFO. Turn it upside down and shake, etc. Then continue to use the eject button. This is all you can do at home. If that fails find a repair center.

Jan 23, 2014 | Bose 3·2·1 II System

1 Answer

Dvd stuck in media center how can I get it out


If the tray won't open then the safest way is to take the top off the media center and then the cover off the DVD player inside.

It's more than likely the tray belt has stretched. Take the old one off, measure it and get one a couple of mm smaller.

Apr 22, 2011 | Bose 3·2·1 II System

1 Answer

Bose lifestyle 28 will not come on?


The Bose Lifestyle System has two power connection. One is the adaptor for the media center/DVD and the other one is the bass module/ subwoofer. Both has physical indicators showing that power is present. If your pwoer adaptor is ok, then the media center display should show "BOSE LIFESTYLE SYSTEMS" on startup. The bass module power module should be OK when you see a green blinking or steady linght underneath.

If only the media center/DVD has no display then there is something wrong with your pwer adaptor and should be sent for repair.

Hope I have helped you

Apr 05, 2009 | Bose Lifestyle 18 System

1 Answer

I have a lifestyle 18 bose system which only plays region 2 DVDs. How can I get it to play region 1 as well?


Hi, check below the media center/DVD player as to what region your system was fixed into (indicated by a number inside a globe). This is located underneath the unit just beside the serial number. FI the system indicates that your system indeed is set to region-2 then proceed as follows. IF it marks a different number region, then bring the unit to the Bose service center.

Steps in UNLOCKING REGION CODE of media center:

1. Load a DVD and wait for the display to show "REGION CODE ERROR, CONTACT BOSE"
2. Once this comes out, press eject button on your remote control but do not remove DVD disc
3. Press the following button commands in sequence (make sure they are in sequence and are pressed by looking into the media center display where a small green dot should blink indicating that each command is received).
4. First you need to initiate the system region change on the remote control:
a.while the tray is out and the DVD is still in the tray, press and release "RIGHT" arrow button
b. then press and release "UP" arrow button
c. after, press and release "SHUFFLE" button
d. then press and release "STOP" (black square symbol) button
e. lastly, press and release "MUTE" button and system should go on mute (indicated in the LCD display

After this, you now can change the region code by doing the following button press on your remote control:
1. While the DVD tray is out still and the DVD disc is in the tray, press and release "STOP" button (black square mark)
2. Press and release "SHUFFLE" button
3. Press and release number "0" button on numeric keypad
4. Lastly, press and release "ENTER" button on your remote control and the DVD tray should go back inside the DVD. The disc then should start loading and playing resumes.
5. Allow the DVD disc to run for a few minutes (if you want enjoy a full movie) to keep the region change resident before switching off again.

Now enjoy your Bose Lfiestyle DVD System REGION FREE!!!

Do note, this does not apply to Bose DVD system that are locked to region-1

Glad to be of service always!

Mar 03, 2009 | Bose Lifestyle 18 System

2 Answers

CD stuck in disk tray of (original) BOSE 321


NO NEED TO TEAR APART OR REPLACE THE UNIT! JUST TURN OFF THE UNIT, LEAN IT FORWARD AND A LITTLE DOWNWARD AND HIT THE LOAD BUTTON AND IT WILL OPEN. THAT'S THE TRICK!

Nov 23, 2008 | Bose 3·2·1 II System

2 Answers

DVD/CD door stuck on Bose 3 2 1


On the 321 systems turn off the power and unplug the power cord from the bass module. Wait 5 minutes and plug it back in. Then, simply hit the "stop/eject" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

Thanks to Matthew O;Neil for the the tip,...Italo

On a Lifestyle system with a tray that won't open, try this: Turn off the power to the system and unplug the power cord to the back of the media center itself. Wait 5 minutes and plug it back in. Then, simply hit the "open/close" button on the media center itself (do not turn it on first)..this should release the tray unless there is a mechanical failure inside the tray mechanism itself.

If this does not work, then call Bose when you are home with the system at 800-367-4008.

Nov 05, 2008 | Bose (321GS) System

1 Answer

CD player


hi, if there is a pin hole aroung the tray, then u can manually open the tray yourself, wanna give it a try.. let me know

Jan 03, 2008 | Home Theater Systems

2 Answers

Bose 321 cd/dvd tray stuck closed


Please kindly check if this is d model of your 321

Nov 13, 2007 | Bose 3 2 1 GSX System

4 Answers

Stuck Disc


I sould hope by now you have already taken your set to be repair your gears inside are either broken or striped .blessing from belize goodluck.

Mar 18, 2007 | Bose 3·2·1 II System

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