Question about Panasonic KX-FPG376 Plain Paper Thermal transfer Fax

1 Answer

Problem with answering machine on Panasonic Model # KX-FPG376

I purchased this model in 2004 when I opened my business and never had a problem until now. I went on vacation and now that I'm back the answering machine doesn't seem to be working on the unit. Here is specifically what happens:

When receiving some phone calls, after 2 rings a random answering machine message starts playing through the headset-- even if I have answered the call. It is a generic "hello, we are not available right now. please leave your name & number after the beep." It sounds like the kind of message that is usually standard on an answering machine before someone records their own message. My own recorded message is still on the unit, but it never picks up.

I have tried everything I know to fix this. I have my users manual. I reset all advanced settings to the default, I unplugged my unit, and made sure that it was set to TAM/FAX. It is currently set to pick up after 4 rings, but with this random computer voicemail picking up after only 2 rings, my calls never make it to the unit's answering machine. People can obviously leave message on this ghost answering machine, but I have no idea how to check them. I intentionally left a message on the ghost answering machine but when I hit "play messages" on my base unit it said there were no messages to check.

My phone line doesn't seem to be the problem-- I can still make outgoing calls and my caller id and call waiting are working. I receive incoming calls-- but after the second ring the ghost answering machine always picks up.

Any ideas on what the problem/solution might be??

THANKS!


Posted by on

  • cbeiersdorfe Nov 23, 2008

    Thanks for the help. Got it fixed.




  • Leroy Elliott
    Leroy Elliott May 11, 2010

    Scroll through the menus and set NUMBER OF RINGS to maximum or set the fax to MANUAL RECEIVE; you will then have to press the START button to receive a fax.



    Also, I don't understand what you mean by Computer Voice Mail

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I followed the advice posted & it worked fine after that. thanks.

Posted on Nov 25, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My fax machine is saying cover open when the cover is closed


unplug it and leave it unplugged for a minute then plug it back in and turn it on

Jan 06, 2009 | Panasonic KX-FPG376 Plain Paper Thermal...

1 Answer

Panasonic kx-fpg376


more then likely the sending fax had a problem and did not send you the complete fax. You should have them resend the page you're missing.
Hope that helps...

Jun 19, 2008 | Panasonic KX-FPG376 Plain Paper Thermal...

1 Answer

Panasonic KX-FPG376 Plain... Problem:


Thermal paper roll upside down. You can only print on 1 side of thermal paper. also could be the thermal head in which case not worth repairing. Lawrence

Mar 22, 2008 | Panasonic KX-FPG376 Plain Paper Thermal...

1 Answer

DOES NOT PRINT INCOMING FAX- PAPER COMES OUT BLANK


Have you tried a new toner cartridge?

Did you pull the plastic tape on the cartridge?

Mar 21, 2008 | Panasonic KX-FPG376 Plain Paper Thermal...

Not finding what you are looking for?
Panasonic KX-FPG376 Plain Paper Thermal transfer Fax Logo

292 people viewed this question

Ask a Question

Usually answered in minutes!

Top Panasonic Fax Machines Experts

CheckitRight
CheckitRight

Level 3 Expert

1349 Answers

HEMANT GROVER

Level 2 Expert

166 Answers

Norman  J Weimar Jr
Norman J Weimar Jr

Level 3 Expert

5695 Answers

Are you a Panasonic Fax Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...