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My dog pulled about a dozen of the keys off the keyboard. can i replace the keyboard myself or should i take it to, say BestBuy and let them do it?

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  • hdoubledee Nov 22, 2008

    i went ahead and called Best Buy. it is a laptop and i'm just not comfortable with tearing into it myself. i know just enough to be dangerous. i do appreciate the response. :)

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If its a desktop you can buy a new keyboard and that should solve the problem ..if its a laptop then u need to get it repaired by a technician..hope it helps!

Posted on Nov 22, 2008

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My keyboard will not work


Hi,

Keyboard Is Dirty:

Keyboards should be cleaned with "spray-n-wipe" cleaner and a cloth or tissue on a monthly basis. Ensure that computer is not powered up while cleaning the keyboard. Compressed air can also be used to clean between the keyboard keys. Another tip: clean the keys with a cotton swab dipped in alcohol.

"Keyboard Not Found" Message:

Your keyboard is not plugged into the computer securely. Unplug it and plug it back in and the problem should go away. If this doesn't work, follow procedure: "Computer isn't taking inputs from keyboard" (below).

Key Is Stuck:

1. If a key does not work or is stuck in the down position, you may try to remove it with a CPU "chip puller" tool. These simple "L" shaped tools are great at pulling out keys. Once you've pulled out the stuck key, you can try to stretch the spring to "reanimate" its action.

Computer Isn't Taking Inputs From Keyboard

1. Is keyboard connected to computer? Ensure that the keyboard is plugged into the keyboard jack and not into the mouse jack. If the keyboard was unplugged, plug it back in and reboot the computer.

2. If the keyboard still doesn't work on boot-up, power down the computer and try to borrow a friend's known-good keyboard for troubleshooting. Plug the new keyboard up and boot up the computer. If the new keyboard works, the old keyboard is bad and needs to be replaced.

3. If the known-good keyboard doesn't work, check your BIOS to make sure it sees the keyboard. It should say, "installed." If the BIOS recognizes the keyboard, then you probably have a bad keyboard port.

I Plugged Keyboard Into Mouse Port

1. Many mice and keyboards today use a PS/2 connector
. If you plugged your keyboard into the mouse port (or viceversa), follow steps 2 and 3.

2. Shut down the computer and plug the keyboard into the keyboard port. The keyboard port is usually marked with a "keyboard" symbol. Plug the mouse into the mouse port (usually marked with a mouse symbol).

3. Reboot the computer; the keyboard should work now. If keyboard doesn't work, check your BIOS to make sure the BIOS recognizes the keyboard. You should see the words, "installed" or "enabled" under the keyboard.

4. If the BIOS recognizes the keyboard but it still doesn't work, you may have a bad keyboard port.

I Spilled a drink on my keyboard!

1. If you spill any liquid in the keyboard, turn it upside down ASAP. Drain all the water out of the keyboard, shaking it if necessary. If you've spilled water into the keyboard, just let it dry. You may use a hair dryer to dry out area under the keys (remember, too much heat and you could damage the electrical components).

2. If you've spilled a soda into the keyboard, completely rinse it in warm water. No soap please! You may use a hair dryer at this point or just let it dry for 2 days. Ensure the keyboard is perfectly DRY before you attempt to use it again. Don't plug a wet keyboard into electrical equipment. Think safety.

5. If the keyboard still doesn't work, replace the keyboard.

Nov 13, 2010 | Dell PC Desktops

Tip

HOw to Clean your keyobard effectively


Keyboard cleaningIf you're trying to clean a laptop keyboard see document CH000780 for additional help and information. All of the below information applies to standard desktop computer keyboards.
Why? Dirt, dust and hair can build up causing the keyboard to not function properly.
Procedure: Many people clean the keyboard by turning it upside down and shaking. A more effective method is to use compressed air. Compressed air is pressurized air contained in a can with a very long nozzle. Simply aim the air between the keys and blow away all of the dust and debris that has gathered there. A vacuum cleaner can also be used, but make sure the keyboard doesn't have loose "pop off" keys that could possibly be sucked up by the vacuum.
Why? If the keyboard has anything spilt into it (ie: pop, cola, Pepsi, Coke, beer, wine, coffee, milk, etc.), not taking the proper steps can cause the keyboard to be destroyed.
Procedure: Below are a few recommendations to help prevent a keyboard from becoming bad once a substance has been spilt within it.
If anything is spilt onto the keyboard turn the computer off immediately. Once the computer is turned off, quickly flip the keyboard over helping to prevent the substance from penetrating circuits. While the keyboard is upside down, shake the keyboard over a surface you do not mind getting wet or that can be cleaned up later. While still upside down, use a cloth to help clean out what can be reached. After you you have cleaned the keyboard to the best of your ability leave the keyboard upside down for at least one night allowing it to dry.
If a keyboard does not work after trying it again later it is recommended that it be replaced. If the keyboard works but some of the keys are sticky or cannot be pressed in you can attempt to do additional cleaning in attempt to resolve the issue. Unfortunately many times when any sticky substance such as a non-diet pop is spilt directly onto the keyboard it's usually a loss unless you plan on spending dozens of hours attempting to clean each key.
Why? A keyboard that is used by multiple people, such as students or different employees, may need to be disinfected to help the spread of germs.
Procedure: Turn off the computer. Spray a disinfectant onto a cloth or damp a cloth with alcohol and rub each of the keys on the keyboard. As mentioned in our general cleaning tips, never spray any type of liquid onto the keyboard.
Additional Information: Keyboard Page

on Feb 01, 2010 | PC Desktops

2 Answers

The @ key on my keyboard is not working is there anything i can do to get it working? I have to keep scanning and pasting and it is not always usable on forms ect when on line.


Pry the key off with a small flat blade screwdriver and give it a good cleaning. There is probably something under the key.

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Jun 05, 2010 | PC Desktops

1 Answer

We have a Gateway Computer that was purchased about 9 months ago. The letters on our new Keyboard are wearing off so much that the I is gone and others are showing great wear. We are retired so it is not...


Key's can be individually purchased, but after replacing a couple of keys it can get expensive.
Your best option would just to buy a new keyboard directly from Gateway, or from a place like BestBuy.
Keyboards where keyboards are as cheap as $20.

Oct 25, 2008 | Gateway PC Desktops

1 Answer

My computer(laptop) has a hard drive problem. My warrenty expires 8/16/08. I purchased at Best Buy on 8/16/07. They indicated I need my credit card number. It will take 7-10 days which will be past the...


If you really do have a hard drive problem, then take the ahrd drive out, and see who makes it. It should have something like a 3 year warrenty depending on manufacturer.

Call the company, and get it replaced directly from them. Leave bestbuy out of the equation.

Aug 11, 2008 | Gateway PC Desktops

1 Answer

The g and h keys came off my satellite A135 S7403 notebook. Can I find just relacement keys, or do I need to replace the entire keyboard. If I need to replace, is it something I can do myself? And if so,...


Sorry to say most laptop keyboards come complete. But Toshiba laptop keyboards are not that expensive. The labor is usually more. Some laptops keys can be reinstalled, there is a metal wire that is the piviot and the other part snap in place...Contact a independent service tech will be cheaper than Best buy, or Staples , etc...

Jul 11, 2008 | Toshiba PC Desktops

1 Answer

The 'r' key on my laptop is not working, I have taken off the key and tried pressing it like that but it still does not work! Help is this fixable!?


It sounds like the keyboard is bad. There are 2 solutions for this:

1.) If you feel comfortable, you can replace the keyboard yourself. Alot of times a good source to find a replacement part at a decent price is Ebay. Alot of people part out computers so you could probably purchase a replacement keyboard for fairly cheap. The keyboard is connected to the motherboard by a ribon cable. The keyboard can usually be accessed by removing the top cover on the laptop near the monitor. After you do this there are usually 3 screws that hold it in place. Once removed you can then change the keyboard. Also remember to make sure you have the laptop removed from the charger and have the battery removed while doing this.

2.) If you do not feel comfortable doing it yourself you can take it to a computer repair shop. Places like Bestbuy, or Circuit City can also perform this service in their computer repair department.

Keep me posted and if you have any more questions let me know. If you found this solution helpful please rate it when you get a chance. Thanks - Tech101

Jul 07, 2008 | PC Desktops

1 Answer

I have spilt coke on the keybord of my fujitsu simens v5535 lptop. How do I get the keyboard out to clean it?


In many cases you may not actually need to remove the keyboard to clean it. Go to an office supply store or specialty computer store (not bestbuy etc) and get a keyboard cleaning kit. These come with a bottle of cleaning fluid and a two sided tool with a brush and a thin sponge, this can get in between your keys and scrub the base.

May 31, 2008 | Siemens PC Desktops

2 Answers

Keyboard


Hello Frotuss,
You can pull the key off (carefully pry on the edges of the key until you feel one side snap up and work around it until it's off) and check to make sure the micro switch under that key is making and breaking contact (by pressing the small round button on the switch and making sure you can feel it click), if it's not clicking when actuated, it may just need cleaning (you can use a non residual, non petroleum based contact cleaner and spray it directly into the switch while pressing and releasing it to try and clean it), and if you decide to clean the switch, unplug the keyboard to be safe. If cleaning it doesn't work you'll probably be better served to replace the keyboard rather than replacing the switch, as the other switches will probably follow the same path as the one in question.
I hope this was helpful and Good Luck.

Mar 11, 2008 | PC Desktops

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