Question about West Bend 13500 Coffee Maker

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Coffee maker heats but does not ''perk''

We have two Westbend 100-cup coffee makers. Both of them will now heat water, but no water comes up through the center tube to actually wet the grinds and make the coffee. One pot reached this condition months ago, and yesterday the 2nd one (we bought to replace the 1st one) did the same thing. When the perking sounds stopped, we removed the lid and the grinds were dry. We have made sure the tube was properly inserted into the bottom hole.
The sounds when "percolating" are "different" - as if straining. Any ideas? Small appliance repair shops are few and far between anymore.

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  • chicbbqsue Nov 22, 2008

    Thanks, we'll try that and get back to let you know how it worked!

  • Anonymous Mar 30, 2014

    12 cup percolator perks a short time. no coffee, the grinds doesn't get wet.

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The well at the bottom of the pot where the tube fits in can get coated with mineral deposits from hard water, and this causes the problem you're having.Some brands of coffee makers come with a cleaning tool for this. It's a flat metal piece that fits the well, and you use it to work a piece of steel wool (plain, not a soap pad!) back and forth to scrape off the buildup. If you don't have the tool, you can just cram a wad of steel wool into the well and twist it around by hand. It also helps to pour in Lime-Away (or a similar kind of cleaner) to fill the well and cover the bottom. Let it soak for a while, use the steel wool (wear rubber gloves to save your hands), and finish up with a thorough washing.

Posted on Nov 22, 2008

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Also the tube can get bent at the bottom and will not seat properly. If that seems to be the problem, West Bend does sell replacement parts for a reasonable price.

Posted on Jan 12, 2009

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