Question about Canon i9900 InkJet Photo Printer

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Plastic strap removed

My 3 year old got into the printer and he managed to pull out a plastic strap about 21" long and 1/4" wide. It appears to have holes at either end, which he pulled off and broke. The print head is full left and does not move. Does anyone know where I can order a replacement, and how to re-connect this strap in the printer?

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Re: Plastic strap removed

Go to the canon website, and into their tech solution area, type in your printer model, and follow their guide. Also, you can order the new part from them, they will be able to tell you what the part is, and how to install it. They will also tell you that you will void your warranty with self fixing!

Posted on Aug 30, 2007

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Printer jams only when I put paper into the tray, and not when I feed the paper manually

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Bought new toner cartridge. Cannot figure out how to remove it from the printer. The 1 & 1/4 Hi X 9 inch door does not provide any handle or way to pull it out. Help. Bought new in Feb 2011

The drum and toner can become stuck in the machine if the develop joint link is not attached properly.

1. Open the front cover.

2. Remove the drum and toner.

- If you are able to remove the drum and toner, the issue is resolved.

- If you are unable to remove the drum and toner, continue to the next step.

3. Looking into the interior of the machine, there should be a plastic latch (develop joint link) on the left side of the machine that is connected to the front cover (connector), an inch left of the manual feed slot. This plastic latch is usually not the same color as the front and side cover.


- If the develop joint link (plastic latch) is there but not connected to the connector on the front cover, continue to STEP 4.

- If the develop joint link (plastic latch) or the connector on the front cover is broken, go to STEP 5.

4. Pull the end of the develop joint link (plastic latch) towards the connector on the front cover. If the develop joint link (plastic latch) pulls out, pull it gently to the left of the connector and then push it over the connector, securing it firmly onto the connector. Remove the drum and toner.


- If you are able to remove the drum and toner, the issue is resolved.

- If you are unable to remove the drum and toner or secure the develop joint link (plastic latch) onto the connector, continue to the next step.

5. Pull the end of the develop joint link (plastic latch) towards the connector on the front cover. Keep the latch pulled out and remove the drum and toner.

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Paper jam???

Follow these steps :
Remove all paper from the trays. This will prevent further jams during the clearing.
Remove the covering to the printer's outer case to expose the jam. Locate the jammed paper to ensure there is not another problem causing the stall.
Pull gently on the jammed paper, taking care not to tear it. In most cases, this will remove the jam.
Press the flashing "Printer Jam" button. This will allow the rotors to turn and facilitate the release of the jam.
Turn off the printer and firmly pull on the jammed paper. Be careful not to tear it.
Remove remaining paper shreds. if a tear occurs, remove any residual paper that may hamper printing.
Refill the paper tray and try printing again. If the jam persists, repeat the process and search for more paper.

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My 2 year-old pulled a thin transparent plastic strip out of our dell photo 944 printer, and now it no longer works. The plastic strip appears to be the only thing he did. Where does it go, and how do I...

The plastic strip you are referring to is the mechanisim to move the cartridge carrier back and forth, you may need to take it to a certified technician to see if it can be replaced or if not damaged put back into the printer.

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Get code 004 332 restart printer. have removed the four toner cartridges and replaced the drum cartridge and the same code appears

Hello,reseat and clean the four toner cartridges, verify the orange plastic covers have been removed, and verify the cartridges are fully locked into place, .This is the procedure:
1. Press the Menu button and press the down arrow until Replace Toner appears, and then press the "ENTER" button.
2. Press the down arrow to choose the appropriate color toner cartridge and press the "ENTER" button.

Note:If the Menu button is inaccessible, begin replacing the toner cartridges with step number 3.

3. Open the front cover.
4. Lift the handle of the appropriate colored toner cartridge and remove the toner cartridge.
5. Gently rock the toner cartridge from side to side.

Note:Rock the toner cartridge over newspaper as there may be some toner leakage.

6. Gently wipe the exterior of the toner cartridge with a dry cloth.
7. Verify the mag roller has been removed.

Note:Grasp the orange strap, peel the tape away from you, and then, with the tape free, pull the blue strap toward you.

8. To reinstall the toner cartridge, align the arrows on the cartridge with the corresponding arrows on the printer, guide the cartridge in until it snaps into place, and then push down the right lever to lock the cartridge in place.

Note:Ensure each cartridge lever is fully pressed down into the locked postion.

9. Close the front cover.
10. Repeat steps 1 through 8 until all toner cartridges have been reseated.
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Mechanism that reports closed door is broken, HP 6988. This is a plastic arm that engages the cartridge door and tells the printer that the door is closed.

There is a DYI fix for this that is simple to do.

Looking at the front of the printer, you will need to remove white panel in the RIGHT side. (Pull outward on the bottom of the panen and it should easily come off without damaging it.) This will reveal the small gears that are attached to the printer and the lid.

There is a small plastic piece sticking thru the side of the printer and is moved by the gears. When the printer lid is open, the plastic piece is allowed to move down towards the bottom of the printer. When the lid is closed, the plastic piece moves towards the top of the printer.

In the printer I just fixed, the plastic gear was partially broken and the part that should contact this plastic piece was missing.

The fix:

1. Use tape an tape the plastic piece to the top of the hole so it will always register the lid as being closed

2. Keep the side panel off and, when you close the lid, make sure the plastic piece is lifted and held in place by what remains of the gear.

This fix just saved my customer from having to discard over 10 ink jet cartridges - easily several hundred dollars.

While this fix is not supported by HP, it will allow you to continue to use the printer.

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3. using a offset phillips #2 screwdriver remove 3 screws that hold the fuser to the frame. carefully lift fuser up and out toward the exit area.
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This is shaped in a wide "V" with the apex towards the back of the printer.

In the apex of the "V" is a white plastic coomponent with 2 hooks towards the front and a flap towards the back.
It is fixed between the two grey wheels and appears to just clip onto the outsides of the black plastic fins that are on each side of the white plastic gear-wheel that is in the centre of the apex on the printer base.

You may find it easier to see how to replace it from the back of the printer. There is a shield there that is removable in case of paper jams.

The white plastic appears to have some sort of "spring" occuring. But I cant see if that is built into the white plastic component or something external.

DIAGRAM OF BASE OF PRINTER: "V" marks location

o o
o o
o o
o o o o
o V o
o o

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How to change cartridgeon HP desktop D4160

from HP's web site: Step one: Replace the old print cartridge
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  3. Wait until the print carriage moves to the right side of product and is idle and silent.
  4. Press down on the print cartridge to remove it from the slot, and then slide it out of the print carriage.
  5. Remove the new print cartridge from its packaging, and then carefully remove the plastic tape by using the pink pull tab. Figure 1: Remove the tape c00442146.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.c00442147.gif
  6. Slide the print cartridge at a slight upward angle into the print carriage until it snaps into place. Figure 2: Inserting the print cartridge c00642241.gif
  7. Close the print carriage access door. WARNING: Keep both new and used print cartridges out of the reach of children.
  8. Wait until the print carriage moves to the right side of the product and is idle and silent.
Step two: Align the new print cartridge
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