Question about Toshiba 42HL167 42 in. LCD Television

1 Answer

No picture on my television

Hi, i have sound on my lcd television but no picture though if you look really hard you can just about make out the picture. Any ideas whats wrong

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  • Anonymous Dec 11, 2008

    have same problem have audio and no picture can make out something if real close.

  • Anonymous Feb 21, 2009

    No pictures, but sound. Any ideas?

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  • Master
  • 814 Answers

Found this on the www.toshiba.com website. Q. I have sound and no picture with the TV powered on?
Models: 26HL47, 32HL17, 37HL17, 42HL17, 32HL37, 26HL67, 32HL67, 37HL67, 42HL67, 42HL167, 47HL167,
52HL167, 42LX177, 46LX177, 52LX177, 57LX177
REF:FAQLCD00111
Using the buttons on the TV itself (not the remote control), press the “MENU” button to see if the TV’s MENU appears on
the screen. If the MENU does appear on the screen, verify that all of your video connections are secure on the TV and on
the connected device. Double check that you are connected in the appropriate jacks, check the other inputs of the TV to
see if the video appears on any other input. If you still do not see any video but can access the menu, try to reset the TV
to the factory defaults.
1. To reset all settings to default values:
i. Press the “MENU” button on your remote to open the menu.
ii. From the SETUP menu, highlight INSTALLATION and press “ENTER”. A new set of Installation
menu icons will appear.
iii. Open the SYSTEM STATUS menu, highlight SYSTEM INFORMATION and press “ENTER”.
iv. Press the LEFT or RIGHT arrow to scroll through the menu bar to select FACTORY DEFAULTS.
v. Enter your PIN code (or 0000 if no PIN code has been set).
vi. Highlight YES and press “ENTER”. The TV will turn off automatically after a few seconds. After the
TV turns off, unplug the TV power cord and then plug it in again to complete the reset process.
vii. If the MENU does not appear on the screen, try resetting the TV by unplugging the power cord for at
least 3 minutes.
viii. If neither of the above steps resolved your problem, you can get assistance with this problem by
contacting our customer solutions department at 1-800-361-3811 Monday through Friday 8am -7pm
CST I hope this helps you with your problem.

Posted on May 17, 2009

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