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HP Photosmart all in one. Trouble with Telephone & fax rings

Hi guys. Have a HP Photosmart 3110 all-in-one. Printer - fax - scanner - copier. I believe that I need to set the phone rings on the fax machine in order for the phone to ring. Incoming calls to the telephone are diverting to the fax machine and I am unable to answer.

Could you please tell me how to set the rings. Are you able to help me please.

Many thanks.
Natalie

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Hi Natalie,

Did you follow the instructions in your HP Photosmart 3110 AIO manual, starting on page 30? I'll assume that you set-up your printer using Case E or Case H, where you share a voice line with your fax service. If so, then you should set the AUTO ANSWER option to OFF per the instructions on page 50.

If you have an answering machine, then you should set up the printer using Case I, whereby you will set the AUTO ANSWER option to ON and then set the the RINGS TO ANSWER to a number greater than the number of rings for your answering machine to pick up.

I hope this helps. If you have another configuration that I haven't answered (i.e. other than Case E, H, or I), please reply back with your exact set-up.

Or if you have lost the manual, you can get it from this website:

http://h10032.www1.hp.com/ctg/Manual/c00485549.pdf

If you found this answer useful, I would appreciate you leaving feedback.

Thanks,

Lee

Posted on Nov 23, 2008

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