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When the green light is flashing, it is not at the set temperature. It will be solid when temperature is correct. You are selecting grill or griddle and then turning the temperature knob for that selection? It's not working with either selected?
Could be a couple of things. First check to make sure you have power. Then after checking that open up the bottom with the power unplugged and check the heating element with a OHM meter. Don't know about a OHM meter or Multimeter is, then go on google or YOUTUBE and learn how to use one and if you don't own one, borrow one -- WHile in the OHM meter range check by putting each of the wire leads to each of the heating element ends, IF it registers O.OO, then the problem is NOT the heating element, but could be the thermostatic KNOB CONTROL. IF it is knob thermostat, just order a new one and VOILA! You're back in business!~ Hope that helps,
You will have to use a screw extractor to remove the broken off pieces that are still in the grill. You have to drill a hole into the remaining bolts and then tap or screw in the screw extractor. Turn counterclockwise and they will come out. Home Depot may have the allen head screws that hold down the bar.
You may have blown a fuse. they have one on the in side of the unit. But if its brand new dont try it your self this will invalidate your warrentee. but if its older try it you self by takeing out the screws and remove the cover. Unpluged of corse. Near the power cord and what have you in side you should find a fuse. replace it. Good luck DFD Please rate me TKU