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You need to compress the two lock tabs. This can be done with two large screwdrivers, Slide the flat blade of each driver down between the tab and the side wall of the wheel mount. Twist each driver to push the tabs in and get someone to pull the wheel out. I found a piece of copper pipe I use it's just the right size to slide over the wheels top and push the tabs in.
yes you can remove the wheel by pressing very hard at the top of the wheel or by using a screw drive to push it in. it's not easy but it can be done. or go to www.buggypitstop.co.uk they repair and service bugaboos
Had exactly same experience today. I emailed Bugaboo (via website) and got a reply the same day.
I attached the clips the wrong way round. The picture in the manual is not very clear....The little 'roofs' have to face each other and than you are able to push the clips further over the axle. The slot of the clip fits over where the small wheels comes in on the bar.
I had the same problem when I first assembled my frog. There is a small lever inside the cap, so turn the stroller over and look in the cap with a flashlight. Poke the lever with a chopstick and the wheel will pop right out.
I have seen this problem before. If the wheel was accidentally crushed or bent while still on the stroller, it may have become bent. This has also occurred while checked on a plane. If the stroller is still under 2 years old, bugaboo will usually replace the piece. If not, most bugaboo retailers sell replacement wheels. You can contact bugaboo here: bugaboo.com