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Water/Ice dispenser stopped working

I have a 3 year old GE refrigerator, model # DSS25MSSESS from Home Depot. The water and ice dispenser stopped working even if the freezer still makes ice cubes. The dispenser light bulb also stopped working.
I replaced the whole control panel (part # WR55X10423), the light bulb and the ice dispenser solenoid but the dispenser still does not work.
I guess the next step is to replace the mother board but I would like to have your opinion before I spend more money.
Thank you in advance.
Sebasti1

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  • 2 more comments 
  • mikefremont Jan 12, 2009

    I have the same kind of problem with model PSC25MSTSS.
    Did you have your problem solved yet?

  • Anonymous Jan 26, 2009

    anyone know how to fix the problem?

  • dellbad1 Jan 26, 2009

    I have the same model, my water and ice dispenser goes out and comes back intermittently. I would like to try to fix myself, but need to know where to start. I believe it is an issue with the circuit board (WR55X10423), but not certain. The cost is $100 per GE customer service, so I would like to know if this is the issue before proceeding. Also, if anyone has instructions on replacing the circuit board that would be appreciated.

  • prieta_1975 May 11, 2009

    I have Model # GSS25wgpaww GE fridge, The Water/ICE AND LIGHT stopped working. Does anyone now if it's worth fixing?

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4 Suggested Answers

Master_Tech
  • 770 Answers

SOURCE: hotpoint refrigerator water dispenser not working, while ice maker, works slower

Check or replace the water filter

Posted on Jan 26, 2008


  • 1073 Answers

SOURCE: GE Arctica (PSS26NGSB) ice and water dispenser

need to call ge at 1800-386-1215 some of these sxs have a door insulation issue that they will either send replacement doors to an authorized service company to exchange at no cost to you or offer a rebate for a newer model. yours might be in this group
have your model and serial number out of the ref located in the refrigerator section, about 4-5 inches from the celing down the right side and call and see

Posted on Apr 12, 2008

SOURCE: Frigidaire In Door Ice Dispenser

betz589,

I had the same problem and just finished fixing it myself. 1st, slide out your ice bin about 3-4" and look underneath it. There will be a long brass rod running along the underside of the ice and goes into a little square hole below the ice maker. This rod runs the flap on the dispensor and keeps it closed for crushed ice and opens the flap for cubed ice. The is a plastic bar inside the little square hole that needs to be moved. Slide your finger onto the plastic bar inside the square hole and move it either up or down. Slide the ice bin back in and try cubed ice. If it doesn't work, move the plastic bar the other direction. This will fix your problem...........Good Luck! Dennis

Posted on Sep 05, 2008

  • 1 Answer

SOURCE: GE Profile Refrigerator Ice/Water dispenser not working

Had the same problem. Pressed button heard a click, saw zeroes flash, then nothing. After some online search I found and solved the problem. Corrosion and condensation on the connector plug attached to the wire at the bottom of the freezer door. Remove plastic grill, pull out wire from under box. You'll find a plastic connector and possibly wet or corroded wiring. CUT POWER TO FRIDGE OFF FIRST. I cut away the white plastic connector then stripped and tied the wires together with wire caps. Taped them up too. Note which wire goes to which first. Mine was blue to blue, black to black, and red to white. Problem solved.

Posted on Sep 04, 2012

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Hi Urban Woman,

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