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Unable to get connected via wireless on AZTECH ADSL2+ WIRELESS

Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:''Table Normal''; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:''''; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:''Times New Roman'';}Dear Support,

I would appreciate it if you could help me with a problem I have in getting online via the wireless feature of my broadband modem. Connectingusing Ethernet cable is not a problem, however.

My wife and I have a company laptops and we often work from home. Becauseof this problem we have to use cable connection every time to get online. We have connected via wireless on other less known wireless modem brands at relatives’houses, office lobby, airports and this leads me to believe that the wirelesssoftware on my company laptop is not the problem. I suspect it is to do withsome configuration that I might have missed (though I followed theinstructions in setting up wireless connectivity andtried to comb through the settings, but to no avail).

The strange thing is that since I bought this modem about a year ago I have managedto get connected about 3 times. However, reconnecting after a successful connectionis terminated has never worked. Most of the time it just refuses to connect.

I’ve tried to keep the wireless “open” without password toconnect, thinking that this would remove some arcane restriction, but it doesn’thelp. I gave up trying for a few months now sulkily resigned to cableconnection until my spouse recently pestered me to somehow resolve it or getanother modem.

Anyway, here is the typical sequence and when it fails.

  1. Preparing to connect
  2. Associating
  3. Preparing authentication info
  4. Authenticating (it is at this stage that it usually fails, though I remember it failing at step 2 sometimes).

Step 4 takes a while whichis normal before the it spits back a disappointing message

''Authentication failed - Unable to reach server to complete authenticationrequest.''

If you can please help me with this problem, I would be mostindebted and grateful as it would definitely increase my happiness, get my wifeoff my back and save a few bucks while at it.

If you need more info to troubleshoot, I would be glad tohunt it down in settings and provide.

Thanks & regards,
Daniel Yii

Posted by on

  • Gus Gaglio
    Gus Gaglio May 11, 2010

    It appears that the "Encryption" requirements between your Workplace and Home network are the issue.

    You did not state what type of wireless card you are using and what is the speed? 811a /b /g or /n? . These questions must be answered before any meaningful info can be supplied to you

    "Don't Fuss Ask Gus"


5 Suggested Answers

  • 86 Answers

SOURCE: wireless routers

Just plug the cable modem ethernet into the input to your router and you will be fine. Just remember, if you decide you want to make any changes to your router settings through your browser, make sure you hook up an ethernet line from your laptop to the router before making any changes. The reason for this is if you make a change in security settings on your router while wireless, the router will reboot and if your laptop did have the settings changed in it, you can be locked out.
Not that you can't get back in, but it is a pain to have to do.

Posted on Jan 21, 2008

  • 173 Answers

SOURCE: wireless not working

Check for the wireless security settings in your modem.. and check if your airport is connected properly, if it is connected properly, then you would get a valid ipaddress, try resetting the modem and reconfigure your wired and wireless settings, if possible , try to upgrade the latest firmware for your modem and then reconfig it..

Posted on Jan 21, 2008

SOURCE: Securing wireless

start-run-cmd-ipconfig- get the router default gateway- enter those no's in the internet explorer select the wireless settings and security type wep or wpa . for few routers u can generate the wireless key automatically for others wireless key needed to entered manually for wep key length bw: 0-9 and A-F if 64 bit 10 digits and 128  its 26 digits

Posted on Nov 04, 2008

  • 828 Answers

SOURCE: bought a new laptop; want to connect it to this modem via wireless

is your pcx1100u cable modem is not wireless ready? only router have a wireless lan... buy it...

Posted on Jun 17, 2009

  • 630 Answers

SOURCE: settings saved do not match requirements on this computer

Go into network connections on the laptop and select the Wireless Network. Go into properties and find the TCP/IP settings and ensure that the IP address setting is set to Automatic and the DNS settings also. If you have wireless security set on the router you will have to set that up on the laptop as well.

Posted on Jun 30, 2009

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