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When computer is started the information that loads before windows starts is scrambled. if i hit f12 and go into the BIOS everything there is scrambled too. Windows doesn't load and get blank screen. Any Sugestions? Tony

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  • aaitken Nov 22, 2008

    Thanks for the reply. could be the screen has blue lines all over it.Tried to start in safe mode got to windoews options for safe mode etc, it loads the drivers and won't go any further. if i tale out the video card should the computer be able to start?

    thanks tony

  • aaitken Nov 23, 2008

    i can't even get into windows in safe mode so that is not an option. I have an 8800 GTS on a Gigabyte 965P-S3 board, if i physically remove the 8800 should windows boot and run?





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You will still need to have a PCI Express video card installed on the board in order to see what is going on as there isn't any intergraded graphics on this board. Can you get your hands on a different PCI Express card to try?

Posted on Nov 27, 2008

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Sounds like your video driver is corrupt. Try booting to safe mode and re-install the video driver.

Posted on Nov 22, 2008

  • Cindy Welling
    Cindy Welling Nov 23, 2008

    You said it might be the monitor. First try a different monitor and if that doesn't work uninstall the driver. Please note that if you have a special video card you might need to go to the manufacture's web site and down load the latest driver. You do not have to remove the video card just the driver. Go to control panel, system properties, Hardware, device manager. click the plus sign in front of Display adapters and you will see the video driver. left click on it then right click and choose uninstall. After it uninstalls click on the action tab and choose scan for hardware changes and re-install the driver, or if you downloaded the driver install it.



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Ok, lets try something different,
Do you have the cds that came with your Dell. If not call up tech support on 1-800-624-9896 and request for them

Otherwise do the following steps
1. Power on the system
2.Tap on the F12 key slowly five times on the Dell logo screen
3. Select diagnostics
4.If everything passes then its good news , otherwise the faulty component is causing the crash

Part 2
1. Restart the system and again Tap on F12
2.Insert the windows xp cd
3. Select the option boot from cdrom and hit enter
4. Hit enter again when you see the message,"Press any key to boot from cd"
5.Windows starts to load
6.It will come to screen that would give you three options
a. to setup windows hit enter
b. to repair press R
c to exit exc.
7. Hit enter
8. Hit F8 on the next screen
9 On this screen it would again give you an option of repairing windows press R
10. Follow the wizard and the windows shoul start

Part 3.

If the above step fails to then the only option left is to backup your information on the system and wipe it clean .Thats a complete reset

Part 4
Restart the systen
On the Dell logo screen , hold down the CTRL key and tap on the F11 key 7 times slowly
You would see a Restore button.
Click restore and Confirm
FOllow the wizard
Caution all your information would be lost in this procedure


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