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ramp too steep and not made to a safety standard
person too high in chair
person too far forward in chair
front wheels not positioned far enough forward
carer not paying attention to the ramp and possible risks
talk with disability persons equipment retailers as they have a good idea of the risks involved with wheel chairs and can advise you on how to overcome the problem
Clicking noises from the drive wheel area usually means the gearbox on that side has a minor to a more severe issue. Call the place where you got the chair. I'm glad it's running and it could continue to run even with the clicking noise. It could be something as a loose hub nut on the wheel or something rubbing when you are making a turn.
This mnaual wheelchair has dual position rear axles and caster forks to allow seat to floor height changes with no additional components. What this means is that the wheelchair is adjustable in height based upon the position of the front caster wheel axles and rear wheel axles. Raising the axles lowers the chair. Lowering the axle postion raises the chair. If the rear axles of the rear wheels are in the top position you can lower the wheels and raise the chair. Likewise, if the caster axles of the front wheels are in the top hole of the fork then put the wheels and axles in the lower hole to raise the chair. It is easy to accomplish this with basic tools.
If the front and rear wheels are already in the lower holes (the chair is in its highest position) you have another option. This option is a more expensive way to raise the chair by buying 4 new wheels. Lets say for example you have 24" diameter rear wheels. If you purchase new 26" diameter wheels you will raise the chair 1". If you have 6" casters and put on 8" casters this raises the chair 1" in the front. Hope this helps.
You will need to remove the rear tires and front casters. If you look at the front caster fork there should be some extra holes where you can
re-position the caster wheel. Likewise on the hole where the rear tires mounts there should be a hole above it where you can re-mount the tire. So just move the caster and wheel up to the next hole. If there are no holes to move up to then you cant lower the chair. The only other options would be to install a drop seat which you`ll have to purchase from a dealer or install smaller wheels and casters. So, for instance,say you have 8" casters and 24" wheels you would then install 6" casters and 22" wheels. Good Luck and let me know how it turns out.