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I recently purchased a portable hard drive to back up my computer. well guess what? My computer went down due to a power outage. I pluger in my pprtable hard drive and it acts as if i am doing it for the first time. i can't transfer my data back to my computer. can you help?

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  • Tlctom Nov 24, 2008

    how did you get TLCTOM. Ididn't give that to anyone. Have you been back in my computer since we communicated with you about my problem. I was very happy with your service,but now I am a little uneasy that it apears you have been back in my computer. Your e-mail too TLCTOM said you haven't heard from me but you send me a copy of what I said as soon as you helped me with my problem. I don't understand what is going on. TLCTOM is a password in my computer and I would like to know how you got it.

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  • Master
  • 4,806 Answers

Lol yes you can, the device is re-intalling itself, just let it install and your done

Posted on Nov 22, 2008

  • Lee Hodgson
    Lee Hodgson Nov 24, 2008

    if someone has got your password for your pc check and make sure that any suspicious user accounts have not been setup, if they have delete them, also change your password and the admin password if the admin account is active

    kind regards

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Do not Work!


I think if it's only damage to the power supply section of the portable hard drive, then what's on the disc might be OK. So it's just a case of taking the drive to somewhere that can fix the power supply side of the drive and hope that the disc can be saved.

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Step 1:
Problems with Verbatim portable hard drives vary depending on your model of hard drive, your operating system and your computer hardware. Some problems can include insufficient USB power output, the file system format, and potential overheating due to enclosure materials.

File System b> Verbatim portable hard drives come formatted for use with Mac computers. If you're using it with a Windows or Linux computer, you will need to format it to a file system that your operating system will recognize; Windows computers typically work with NTFS, while modern Linux distributions use ext4. If you have computers with mutliple operating systems, FAT32 is usually considered easier for all operating systems to recognize. Verbatim does not recommend switching a portable drive between PC and Mac computers once you've formatted the drive one way or the other. Adequate Power While most computers supply adequate power with one USB port, older computers can have insufficient power output. If your computer doesn't seem to be powering the drive, use of a Y-shaped USB cable, designed to be plugged into two USB ports, can get more power to run the drive. Additionally, consider trying different USB ports on the same computer; some USB ports get more power than others. Drivers b> Make sure that you have any relevant drivers related to the hard drive that you have purchased. If your drive didn't come with a setup disc, you can check the Verbatim website for product drivers. Overheating b> Of Verbatim's seven portable hard drives, four are enclosed in plastic; of the other three, one is enclosed in aluminum, one in leather, and one in rubber. While all the drives are tested to run well with their enclosure, metal enclosures conduct heat away from the hard drive and help to prevent overheating. Plastic, on the other hand, is an insulator, so plastic enclosures may contribute to heat buildup. Check plastic-enclosed drives for overheating and avoid leaving them plugged in when not in use.

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Yaa, it should be in my computer.
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