Question about Sony BRAVIA KDL-32S2000 32 in. LCD HDTV

1 Answer

Remote won't work and some channels have no sound

Have put new batteries in the remote and it still won't work

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  • molson35 Nov 22, 2008

    Still didn't work

  • molson35 Nov 22, 2008

    Tried all of the below and still doesn't work. Also, our remote does not have a light on the top. It has a red transparent led and it is showing nothing. Almost seems like there is no power in the remote? I was wondering if it had some type of code or something, almost like the universal remotes do?

  • molson35 Nov 22, 2008

    No, but we did buy the Sony DVD / VCR



    Could it possibly be not having sound on some channels to deal with the TV inside? If you have it on a channel that has sound and switch to a channel that doesn't have sound, you can actually hear a little blip where the sound wants to come on but just can't finish.

  • molson35 Nov 22, 2008

    We have direct cable hook up and no other TVs' in the house are doing the same thing.

  • molson35 Nov 22, 2008

    We just bought it the last week in October this year.

  • molson35 Nov 22, 2008

    Thank you very much. We really didn't know where to begin and the thought was to have to pack the TV back up and take it to the store we purchased it. Really didn't want to go through all that! I will definately use you in the future if we have any issues with other TVs'.

  • Anonymous Feb 27, 2009

    bu board is my poblem

  • Any Guy
    Any Guy May 11, 2010

    LAst question and we'll throw in the towel. How long ago did you purchase the TV? Is it less than 1 year old?



  • Any Guy
    Any Guy May 11, 2010

    I have seen the problem with no sound on TV's connected to a cable box with an HDMI cable. If that is the way the TV is connected, it is a problem with the cable box. Let's assume you have a bad remote and work on the no sound problem. Tell me if you are using cable, satellite or using the tuner in the TV. If you have cable or satellite, how is it connected to the TV?

  • Any Guy
    Any Guy May 11, 2010

    If it is the original Sony remote, the code for your TV is already programmed in the remote. You can check the remote another way if you have a camcorder that works. Do you have one?

  • Any Guy
    Any Guy May 11, 2010

    Let's work on the possibility that something is interfering with the remote. ANY infrared source can interfere with it, especially another remote that may be defective and sending out a signal. So try removing the batteries from any other remotes you have or put them in a drawer away from the TV. Try turning the TV in a different direction so that anything sending interference out won't be aimed at the TV, and then try the remote again. Also, does your Sony remote have a light that glows when you press the buttons? If so, does it light when you press the buttons that don't do anything

  • Any Guy
    Any Guy May 11, 2010

    It is possible something is interfering with the remote signal, either that or the remote itself has failed. You could try a master reset on the TV and see if that helps. Using the remote, hold down the "UP" button, which is located in the circular area of the remote (there are 4 keys for left right up and down, and a center key for making a selection) While holding down the UP button on the remote, press the power button on the TV. The TV must be on in order to do this. Please try this reset and let me know what happens.

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  • 320 Answers

OK then it's time to get professional help from Sony. As a technician that works on Sony TV's everyday, I would start with the QM and QT boards and the remote control, but it could also be the BU board, because that would be a common part for BOTH of your problems, the remote and the sound problem. I'm sorry I can't fix this for you tonight, but we gave it our best try. You need to call Sony customer support at 800-222-SONY and have them generate and EVENT number and start the process to get your set serviced. Once you are in their system, they will recommend servicers in your area that can fix the TV for you. The good news is that with Sony, if you pick one of the platinum servicers that Sony recommends, the servicer will talk to you on the phone, attempt to figure out what parts your TV needs and send the tech out with parts so hopefully it can be repaired in one trip. Save this exchange we have had this evenning so you can detail all of the steps we went through together as it will save time and hopefully point the servicer in the right direction. If you have any other questions, please feel free to ask.

Posted on Nov 22, 2008

  • 1 more comment 
  • Any Guy
    Any Guy Nov 22, 2008

    Be sure to get the event number from Sony and keep it as it will help you and them track the repair of your TV. You have a good TV in Sony, don't think you got a lemon because you are having problems. If some of the TV's didn't fail they wouldn't need a warranty and I wouldn't have a job.

  • Any Guy
    Any Guy Nov 22, 2008

    If you appreciated my help, I would appreciate a good rating. Don't be afraid to check back with me if you have any questions. The reason I joined this site was to help consumers like you and when I help you and you're happy, I feel like I did my job.

  • Any Guy
    Any Guy Nov 22, 2008

    Oh well, helpful is the BEST rating but at least it was positive and I thank you for that. Please get back to me when your problems are resolved and let me know how things went for you. Thanks!

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