Question about Sony BRAVIA KDL-32S2000 32 in. LCD HDTV
Have put new batteries in the remote and it still won't work
OK then it's time to get professional help from Sony. As a technician that works on Sony TV's everyday, I would start with the QM and QT boards and the remote control, but it could also be the BU board, because that would be a common part for BOTH of your problems, the remote and the sound problem. I'm sorry I can't fix this for you tonight, but we gave it our best try. You need to call Sony customer support at 800-222-SONY and have them generate and EVENT number and start the process to get your set serviced. Once you are in their system, they will recommend servicers in your area that can fix the TV for you. The good news is that with Sony, if you pick one of the platinum servicers that Sony recommends, the servicer will talk to you on the phone, attempt to figure out what parts your TV needs and send the tech out with parts so hopefully it can be repaired in one trip. Save this exchange we have had this evenning so you can detail all of the steps we went through together as it will save time and hopefully point the servicer in the right direction. If you have any other questions, please feel free to ask.
Posted on Nov 22, 2008
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Posted on Jan 02, 2017
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