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You can go to the sandisk website and click on support then downloads. Then select your product. Here is a quick link to the downloads page. This is for the drivers and firmware update. Hope this helps you. http://www.sandisk.com/DriverDownload/index.asp
you need to use Youteube download software/program i forgot the exact name of the software that will work after it has been downloaded convert them to wmv , after that you can then download the sansa media covnerter on downloading the video to your sansa. you can download the sansa emdia converter at