Re-attach the power source followed by Reinsert Cassette

To reset the error message, unplug the video camera from its power source and remove the battery. Wait at least two minutes. Next take out the cassette. Wait a few more minutes and then reconnect the power source. Replace the battery and then the cassette. Turn on the camera and see if the error returns.

In some cases, the solution is to press and hold the play button while you turn on the video camera. This starts the camera in playback mode and avoids the error. Turn off the camera, then press Rec while turning on the unit. This starts the camera in the recording mode and also resets the machine.

If neither of the above solutions work, try using a different cassette tape. Sometimes, the tape will slip when the camera does a self-test and a new cassette might not have the slack issue. This can trigger the error. Otherwise, the GR-D770U needs service. I hope this helps.

Cindy Wells

there is a risk of hardware damage.make sure you dont force the tape into the cassette compartment to avoid damage to the unit or tape.here's what you can do.
1.remove the tape from the compartment.
2.ensure proper type and size of tape is used.
3.ensure no packaging material or foreign material inside the compartment.
4.if attempting to record, make sure cassette tape rec/save switch is set to rec position.
5.reinsert the tape, make sure it's properly inserted.
6.if still won't close or tape ejected again,remove tape.
7.reinsert a diff tape.
8.attempt to close compartment.
9.if issue unresolved, press the tiny reset button while cam is powered on (located in the panel where the lcd screen goes to,just below all the other buttons). you may also do a power reset procedure: remove batt, remove ac adaptor,set power switch to vcr, leave the cam without power for at least a minute, switch power back to off, reinsert ac adaptor/batt and turn cam on, attempt to close tape compartment.

if issue persists, service would be needed. hope this helps.thanks:)

when mechanism pops out to eject, wait until it completly comes out, deattache battery immediately, and Pull lever as per below mentioned picture. Cassette door will be open and place cassette. Close it and attache the battery. Camera is ready to Record or Playback.

I had the same problem (error c:32:00, beeps and tape would not eject. Cassette was halfway ejected) on my Sony CCD-TR416. I found the fix here:

http://www.camerahacker.com/Forums/DisplayComments.php?file=Video%20Camera/Sony/DCR_PC5E_Error_code_C_21.00.html

To summarize: remove the battery, unplug from the wall and smack the **** outta the bottom of the camera. It worked for me. It looks like my problem was that the tape had started coming out of the cassette body and caused a jam.

Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times. good luck
please mark the post with a fixya

Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.

Dirty video head! Playback newly opened blank tape for five minutes, after that eject, reinsert, playback then eject again five times, these will serve as your video head cleaner, never use "video head cleaning cassette tape" for it will only damage your camera. Most camera has built in video head cleaner installed inside and activates only when you insert, initial play/rec, and ejects a tape. If the problem is still there you need pro fix then.[:0)

Dirty video head! Playback newly opened blank tape for five minutes, after that eject, reinsert, playback then eject again five times, these will serve as your video head cleaner, never use "video head cleaning cassette tape" for it will only damage your camera. Most camera has built in video head cleaner installed inside and activates only when you insert, initial play/rec, and ejects a tape. If the problem is still there you need pro fix then.[:0)

Dirty video head! Playback newly opened blank tape for five minutes, after that eject, reinsert, playback then eject again five times, these will serve as your video head cleaner, never use "video head cleaning cassette tape" for it will only damage your camera. Most camera has built in video head cleaner installed inside and activates only when you insert, initial play/rec, and ejects a tape. If the problem is still there you need pro fix then.[:0)

The most frequent cause of this type situation is not having a power source attached, or a depleted battery pack. Once the power source is available, some models require manually unlatching and opening the cassette compartment cover. When the cover is fully open, the videocassette will eject automatically. Please try the following procedures. 1. Attach the power source to the camcorder correctly or use a fully-charged battery pack. 2. Fully-open the cassette compartment cover until it stops while sliding and holding the OPEN/EJECT switch. The videocassette will eject automatically after a few seconds. If the videocassette still will not eject, seek assistance from a Canon Service Facility.