My xp professional (sp3) recognises my zen m 30gig mp3 however the firmware loaded through the creative mp3 recovery tool installs the latest firmware (even recognising my registration name of Elaine) but on completion the error message tells me the player is not connected and will not continue...
Xp has allocated a drive letter and I can access the mp3.
I think I can help. I had a similar issue where the recovery tool would recognize my mp3 but the firmware would not. This is what I did:
Turn on your Zen, Holding the power switch in the on position.
While holding the Power switch on (very important), Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (I used an earring).
You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot.
I decided to go down the list until something worked. I ran Clean Up first and that didn't work for me, so I tried Format. Note that this will remove all of your data.
Once Format runs, Reboot the MP3 player and plug it up to the computer.
Run MP3 Recovery Tool. At this point, the firmware recognized my MP3 and installed successfully.
Once installed, my computer recognized my Zen.
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Fill in a topic like "recognise" or "detected" in
the Knowledgebase Solutions bar
and have a search with the icon on the right side of the phrase
There are also links for downloads like:
1. manuals: to get a total guide
2. software: to get software for synchronizing your PC with the player
3. firmware: to get the newest software on your player
[note 3. !!!: all data/songs will be erased after a firmware upgrade ]
Which version of Xp are you using sp2 or sp3 when I first installed mine on a pc with Xp sp2 it didn't recognise it, After reformating the pc & installing a version of XP with sp3 included, it then detected it and now works fine.
Try the recovery tool from here (this is relevant to your recovery mode question also), but not all mp3 players will work with Windows Media Player 11 - causes a DB corruption - roll back to Windows Media Player 10 if this is the case:
I just got a ZEN Micro 4GB player for free due to Firmware problem. This totally fixed the firmware issue. Windows XP PC with Media Player 10 and the latest driver and firmware from creative. Once I had all that I plugged in my player, let it recognize and then re-flashed to latest firmware. BAM now the play is working perfectly and I can sync music to it. Thanks for the fix.
OK to everyone who messed up the firmware of Zen Micro and run vista, u r all idiots, including me. my zen was stuck in recovery mode and recovery menu as everyone experienced and tried to upgrade the firmware via the firmware updater that didnt work, right? ok through research and time i came to realize that what was causing the updater to fail (...please connect your media player...) is windows media player 11 (ELEVEN !!) zen update firmware will work only with windows media player 10 (TEN !!) installed. y? i dont know and i dont care anymore now that my micro is fixed up and running with the latest released firmware. method 1: u can find smne with xp and wmp10 (rare) install drivers and run the updater or method 2: u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.
instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.
so all i used was: vmware 6.5 xp pro (wmp10) creative disc firmware updater by creative
installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.
hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable
Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.
Now for the fun stuff:
Sounds like the same problem I've resolved several times in the past on here.
1. Plug in the device. 2. Goto device manager in control panel and remove the device drivers. 3. Reboot if it asks you to, make sure to unplug the device. 4. Goto device manager again, remove the USB hubs. 5. Don't reboot. 6. Goto control panel, add remove software or equivalent for windows vista ultimate. 7. Select creative labs, and uninstall any and every zen related software. 8. Don't reboot. 9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely. 10. Select windows media player select uninstall, or downgrade accordingly. 11. Make sure your zen touch is not plugged in and reboot your system. 12. After system loads, plug in the device and run the firmware software again.
And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.
BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.
I think I found it for you: