Question about HP Photosmart C5180 All-In-One InkJet Printer
I have a C5180 all-in-one that says the yellow ink cartridge is empty. I've replaced it with new 2 times and it still doesn't work. I've cleaned the contacts as well as anything else that I can think of. Not sure how to clear this error and get it working again. Any ideas?
Thanks for everyone for posting there problem with HP C5180 with the yellow ink being empty. With out this I would not figure and made attempt to fix it.
Credit to Longtimemacuser @ http://h30434.www3.hp.com/psg/board/print?board.id=Printing&message.id=525&page=1&format=page
Same here- I'm running into this problem for the second time in less than 3 weeks on my HP C5150. . Brand new cartridge installed, and it is fine for a day - then 2 days later, after NO color printing - it suddenly shows as completely empty.
Last month when I had the same problem, customer support suggested the following, which seemed to work.
(typos were theirs - I just copied and pasted):
Please try the following step's
Power your C5150 on and remove all 6 cartridges and close the cartridge access door
With your C5150 powered on unplug the power cord directly from the back
Press and hold the OK button and the HELP button down together while you plug the power cord back in
Keep the button's held down until the display screen goes blank then release the button's and power your C5150 back on
When you are prompted on the display screen to install the cartridges install all 6 cartridges and close the cartridge access door
Are you still getting the same message ?
I did the printer reset but I only removed the yellow cartridge. follow the on-screen prompt and this process will take about 3-5 minutes. When everythings done, suggest to clean the printer head
Hope this help
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Posted on Mar 26, 2009
Class action lawsuit for a $200 printer...Better yet... I swear never to buy HP again!!! I'll be letting themm know that I am going to post this everywherer!!
Posted on Jul 05, 2009
When you say it doesnt work, do you mean it doesnt print yellow?
Posted on Nov 22, 2008
You have to completely remove the printer software from your computer and then reinstall the software. That fixed the cartridge problem on my Photosmart 6200 series printer.
Posted on Jul 11, 2010
I had the same problem last week. I contacted HP services, and they had me do some resetting to factory specs and I got it to print in color with YELLOW, however 4 days laters it is starting to flash the same error ... :Please replace yellow cartridge.
The tech guy told me it is likely a sensor problem. Anybody know where I can get a sensor so i can replace the damn thing ...
BTW, in order to reset your printer, disconnect the a/c plug, wait 30 seconds, hold down the setup bottom, and the OK button while you plug it back in. It will resync about 2 or 3 times.
If you get stuck, get a hold of HP Tech guys via chat ... they're quick and courteous ..
Posted on Mar 14, 2009
Tried all of the above! HP Tech guys could'nt give me a solution. So I upgraded to a C6280. A good price and had it here in two days. Shirldick
Posted on Mar 14, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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