Question about Viking DDBB363 Bottom Freezer Refrigerator

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Lots of water in drip tray

I have a three year old Viking bottom freezer. Recently the drip tray has started to fill up and spill over the floor. I spoke to a repair guy I know who doesn't work on Viking but suggested that the element that sits above the drip tray may not be heating and therefore the water overflow is not being evaporated. I felt the heating element and it was cold.
Does anyone know if there is heating element that needs to be replaced,or is there maybe a fuse or a coil or something lese that makes the element heat up? If there is, where can I get a spare and how easy would it be to install.
Thanks in advance for any help.

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  • 2 more comments 
  • david486 Dec 20, 2008

    The element is above the drip tray and it is coppoer colored and loops up and down on itself to almost fully cover the drip tray.

  • aloof Dec 30, 2008

    I have the same issue in that the drip pan seems to be filling faster than the water can evaporate. Here are some photos. If this post does not work, here it is on an alternate site. http://www.oratech-controls.com/Personal...

    Basically, how can I be sure the Drip pan heater is working or connected properly.?

    This is the view of the wiring. The Drip Pan has what appears to be an element below the pan with two black wires. The black wires are connected to a splice connector. Shown in RED. Two Black wires extend from the RED splice connector and dead end to a plastic connector.
    It appears that it may connect to the mating connectors shown on the lower left.


    Here is the drip Pan. The heating appears to be below the pan with wires coming out on the lower right from under the foil.




    There is a flow switch of some type. I am not sure if this triggers the heater. I can test it but am unsure of what voltages to expect and where. No Schematic that shows this.
    There is a Copper tube that Zig Zigs above the Drip Pan. It feels warm to the touch but will not evaporate the fluid.



    Here is a close up of the wiring again.

  • crabsnak Mar 30, 2009

    i've had the same problem for years and have always had to pull the tray out to drain it manually (resulting in some spilled water and a wet floor). the plastic pan itself is in horrible shape now - several cracks through the plastic that originally i had sealed with silicone. i'm now just trying to find a replacement pan but unbelievably can't seem to find one. i'm currently sitting on hold with Viking (horrible customer service - no one's answering!). anyone know where i can buy a replacement black pan? i have a 2002 model VCSB483-ss

  • Tom Hurley May 11, 2010

    the element you see is it above the drip tray or below it?

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Thats called a SERPENTINE, DRAIN PAN (its part of the refrigeration system i'm sure its fine if temps in the unit are good.. There is a small 24 volt dc motor that you can hookup that will help in evaporating that water. Its in the front small motor with molex plug . You need to locate the molex plug from the motor and then find the other side mounted right around it and connect those together. Let me know if you still have issues because viking has aheater you can install that will help with this.

Posted on Dec 20, 2008

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