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C3100 allin one series would, and will,not scan. You can only turnit off by pulling out the mains connection.The only numerals are , on the underside, :- Q8160B[32] CN73NC 10 HF. The front says VIVERA and Photosmart express.Which are not recognised. Plese help

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  • jim4388 Nov 22, 2008

    Will try this another day but doubt the damage to the main board will repair itself. Will put this terminal damage, if so, down to a power surge. Jim.

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Hi,

Initially, if this is a newly installed printer/scanner, then might you check if there are locking levers or tab at the rear or underneath the unit. They are supposed to protect/prevent movement of scanning mechanism while in transit.

If the units has been successfully used before and the problem is fairly recent, then it is a hardware fault specifically the scanning engine. The best approach would be to reference a service manual for the checkup procedure/checklist.

Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 21, 2008

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Hello jim4388,

Can you turn on, and 5 seconds later turn it off?

What i am trying to find out, is:Dosen't your printer turn of once a comand has been given or it will simply never turn off by pressing the power button.

Good luck,
Dahaka

Posted on Nov 21, 2008

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Ok....so what is the model of the PC

Posted on Nov 21, 2008

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If printer does not even turn off by holding the on/off button , then printer main board is faulty, install the drivers and test the printer on a different computer.

Posted on Nov 21, 2008

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