Question about Tomtom GPS

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I cannot get access to tomtom home page to down load my map I purchased

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  • jonesaej Nov 21, 2008

    My problem is I download TomTom HOME2 which takes 10 minutes then it tells me its run out of time and the application has failed to integrate properly(0xc00000022)

  • jonesaej Nov 22, 2008

    How do I temporarily disconnect antivirus or firewall and how do I find out if browser accept cookies

  • jonesaej Nov 22, 2008

    I have tried to turn trend micro off but seem unable to. Also what are the dangers of turning virus protection off even for a short time?

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6 Answers

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Hi,

To disconnect antivirus go to control panel then remove the anti-virus. after install your gps map install it back your antivirus. thank you...

Posted on Nov 22, 2008

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Just go to control panel and in that click windows firewall and select off .

Go to control panel -> windows security center ->virus protection and firewall and OFF it .

For accepting cookies just clear all the cookies in the web browser you are using .

Posted on Nov 22, 2008

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How do I disable my antivirus program in Windows? he answer to this question really depends on the antivirus program that is installed on your computer. However, thankfully all antivirus protection programs can be temporarily disabled by following the below steps.

Posted on Nov 22, 2008

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  • smarttech Nov 22, 2008

    Locate the antivirus protection program icon on the systray. Below are some examples of what your program icon may look like. Additional examples can be found on document CHSYS. Also moving the mouse over each of the icons and will also display what each of the icons are.


    McAfeeNorton, and AVG examples.





    1. Once the antivirus icon has been located right-click the icon and select disable, stop, or something similar. In some cases you may need to launch or open the program control center and disable the program from the menu that appears.
    If following the above recommendations do not help you with disabling your antivirus scanner you can also boot into Safe Mode, which will not load any third-party programs including the antivirus program. This is helpful for times you're concerned about the antivirus program interrupting a program during an install.
    Additional information about booting into safe  mode can be found on document CHSAFE.

  • smarttech Nov 22, 2008

    To specify that you're using a firewall that Windows does not find




    1.

    Click Start and then click Control Panel.


    2.

    Double-click Security Center. (You can also access the Security Center by clicking on an alert sent by the Security Center. For example, if you receive an alert telling you that your antivirus software is out of date, when you click that alert, the Security Center will open.)


    3.

    In the Security Center, under Firewall, click Recommendations. (The Recommendations button is not available when your Firewall setting is marked ON.)


    4.

    In the Recommendations dialog box, select the I have a firewall solution that I'll monitor myself check box, and then click OK.
    When you use this procedure, the Security Center displays your Firewall setting as Unknown, and does not send you alerts.



  • smarttech Nov 22, 2008

    To specify that you're using an antivirus program that Windows does not find




    1.

    Click Start and then click Control Panel.


    2.

    Double-click Security Center.


    3.

    In the Security Center, under Virus Protection, click Recommendations. (The Recommendations button is not available when your Virus Protection setting is marked ON.)


    4.

    In the Recommendations dialog box, select the I have antivirus software that I'll monitor myself check box, and then click OK.
    When you use this procedure, the Security Center displays your Virus Protection setting as Unknown, and does not send you alerts.



  • smarttech Nov 22, 2008

    to disable both antivirus and firewall settings click this link and follow the easy instructions step by step
    http://www.bleepingcomputer.com/forums/t...



    How to Enable Cookies 

    To enable cookies, follow the instructions below for the browser version you are using. 

    Mozilla Firefox (1.0 final release and earlier)


    • Go to the "Tools" menu.

    • Select "Options".

    • Select the "Privacy" icon in the left panel.

    • Check the box corresponding to "Allow sites to set cookies".

    • Click "OK" to save changes.
    Netscape 7.1/Mozilla 5.0

    • Select "Preferences" from the Edit menu.

    • Click on the arrow next to "Privacy & Security" in the scrolling window to expand.

    • Under "Privacy & Security", select "Cookies."

    • Select "Enable all cookies".

    • Click "OK".
    Microsoft Internet Explorer 6.0+

    • Select "Internet Options" from the Tools menu.

    • Click on the "Privacy" tab.

    • Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".

    • Click "OK".
    Microsoft Internet Explorer 5.x

    • Select "Internet Options" from the Tools menu.

    • Click on the "Security" tab.

    • Click the "Custom Level" button.

    • Scroll down to the "Cookies" section.

    • To enable:

      • Set "Allow cookies that are stored on your computer" to "Enable".

      • Set "Allow per-session cookies" to "Enable".

    • Click "OK".
    Microsoft Internet Explorer 4.x

    • Select "Internet Options" from the View menu.

    • Click on the "Advanced" tab.

    • Scroll down to find "Cookies" within the "Security" section.

    • To enable:

      • Select "Always accept cookies".

    • Click "OK".
    Netscape Communicator 4.x

    • Select "Preferences" from the Edit menu.

    • Find the "Cookies" section in the "Advanced" category.

    • To enable:

      • Select "Accept all cookies" (or "Enable all cookies").

    • Click "OK".




  • smarttech Nov 22, 2008

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Hi,

While downloading, May I suggest you try to temporarily disable your antivirus and/or firewall. Alternately, pls verify that the browser can accept cookies, the temporary internet files have been cleared, you have sufficient space in your temporary folder or recycle bin, and in some instances, allow pop-ups.

Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 22, 2008

  • Louie  Role
    Louie Role Nov 22, 2008

    Appreciate the postback. Additional ideas:


    • To disconnect antivirus would be largely dependent on what antivirus was installed in your computer. In some version, doing a right click on the antivirus icon in the System Tray would reveal option to disable. In some other instances, doubling clicking on the same icon would pop open a new window with the options to disable;

    • firewall - would be inside the Control Panel, opening the firewall properties would again give you options;

    • the fatses/easiest to clean cookies (and for that matter all trash) would be to go to Start, Accessories, System Tools, Disc Cleanup;

    • to enable cookies depends on what browser is being used (IE or Mozilla). Normally there would be an option in the Tools menu.

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Hello Jonesaej,

Did you already downloaded TomTom HOME2 to your Computer?

When you clikced on download, Did you chose save or execute?

Posted on Nov 21, 2008

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  • Santiago Vallejo
    Santiago Vallejo Nov 21, 2008

    Go to this link:
    http://www.tomtom.com/services/service.p...

    And after clicking on Download, select a place on your computer to save it. When you are done downlaoding it, Double click on it and install it.

    Any problems you have, let me know,
    Dahaka

  • Santiago Vallejo
    Santiago Vallejo Nov 22, 2008

    Hello, to disable your firewall:

    Start >>Control Panel >> Winodes Firewall >> Disable

    And your browser does accept cookies since all browers by default create cookies, unless you have disable them..

    Good luck,
    Dahaka

  • Santiago Vallejo
    Santiago Vallejo Nov 22, 2008

    The risks of turining it off depends.

    While it is off, if you only visit safe webpages such as Fixya and you do not recive any files you should be safe.

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  • Ginko
    Ginko Nov 21, 2008

    Download the map using a different computer, is the best thing to do.

    Then you try fixing the computer, either by doing a system restore or reinstalling internet explorer.

    see:


    How to perform System Restore


    Internet Explorer: Get It Now




  • Ginko
    Ginko Nov 21, 2008

    Sorry, I did not understand the problem at first.

    It happens quite ofte, see:


    TomTom HOME Connection Help - AVForums.com
    It is because Home2 is stilll in beta and the server is often jammed.

    Go back to Home1 and download the map.



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